I signed up for Vonage, and the first RTP300 they sent me was broken. They sent me a 2nd one, but told me to “send the old one back”.
So I got the new one, and it works fine. That was last week. After I got it all setup, I send an email to customer support asking what address I should send the old RTP300 to. I have yet to receive a reply to that email…
The guy on the phone when I was getting this all sorted out said that if I didn’t send the old one back, I’d be charged for it. How am I supposed to send it back if customer support won’t even reply to my email?
Does anyone here know which address I’m supposed to send this thing to?
jhall376 Vonage Representative
Joined: Jul 13, 2005 Posts: 19
Location: New Jersey
I signed up for Vonage, and the first RTP300 they sent me was broken. They sent me a 2nd one, but told me to “send the old one back”.
So I got the new one, and it works fine. That was last week. After I got it all setup, I send an email to customer support asking what address I should send the old RTP300 to. I have yet to receive a reply to that email…
The guy on the phone when I was getting this all sorted out said that if I didn’t send the old one back, I’d be charged for it. How am I supposed to send it back if customer support won’t even reply to my email?
Does anyone here know which address I’m supposed to send this thing to?
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