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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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pxgringo
New Forum Member
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Joined: Feb 09, 2004
Posts: 1

PostPosted: Sun Feb 08, 2004 8:01 pm    Post subject: Does this Vonage policy bother anyone else? Reply with quote Back to top

I signed up yesterday so I can't comment on the quality of the actual phone service. The one thing that bothers me is that they begin your billing cycle the same day you place your order not when you have received the adapter and can make and receive calls. When I inquired about this they said, well you have voicemail so you technically have service. I asked when my equipment would arrive so I could begin making calls they told me up to 10 business days. That could be up to 15 days or more in real world time. So to me this means I'm paying for a half months service without being able to use it? To me that is ridiculous. I know we aren't talking about big money here, but things like this bother me especially when I ask the customer rep for an explanation and all they tell me is I have voicemail. When I asked how exactly I am expected to check that voicemail since I don't have telephone service yet he was simply silent. Would you pay for cable tv starting from the day you placed the order if it could be half a month before they bring you the descrambler box? I wouldn't. Did this bother anyone else?
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Keith
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Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Sun Feb 08, 2004 10:16 pm    Post subject: Reply with quote Back to top

You can still receive inbound calls on your new number. All you need to do is setup call forwarding (once Vonage has provisioned your MTA just prior to shipping).

I live in Richmond, Virginia and I received my MTA within 3-business days from the shipping date. Also, once Vonage has shipped your package you will be able to track it through UPS to determine when you will really be getting it.

Don't worry about the money, all good things are worth waiting (sometimes paying) for.

Hope you enjoy the service...
Keith
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Odysseus
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New Forum Member


Joined: Feb 09, 2004
Posts: 1

PostPosted: Sun Feb 08, 2004 10:36 pm    Post subject: Trial Period Reply with quote Back to top

I placed my order January 15th. My trial period would have expired January 29th, and I didn't receive my equipment until January 23rd. I complained, via email, that I did not feel that was sufficient time to evaluate the service.

The Vonage rep responded with an extension to my trial period, until February 10th.

Yeah, the fact that the trial starts with placing the order is stupid. But it seems you can get that extended.
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Keith
Full Forum Member
Full Forum Member


Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Sun Feb 08, 2004 10:46 pm    Post subject: Reply with quote Back to top

It's good to hear that they gave you credit for it. But I do agree, they should not start the trial period until you have actually plugged in the device and are receiving a dial tone.
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PostPosted: Mon Feb 09, 2004 4:26 pm    Post subject: Reply with quote Back to top

I agree this policy is not right. Actually, Vonage is setting themselves up for a class action lawsuit. I recently received a letter informing me that I'm a part of a class action suit on a very similar situation. It seems that my term life insurance company was charging for term life insurance starting on the day that the paperwork was signed, but the policy wasn't actually in force until the underwriting was complete. That was typically 2 or 3 months later. The insurance company is settling out of court and offering all of us rebates.
jeffwestheadpobox
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2004
Posts: 15

PostPosted: Sat Feb 14, 2004 5:55 am    Post subject: Reply with quote Back to top

I agree it is a very odd policy. My unit shipped over Christmas and took about 2 weeks to get to me (not Vonage's fault). I sent them an email and they gave me a $5 credit so I'm happy.
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