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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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pxgringo
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Joined: Feb 09, 2004
Posts: 1

PostPosted: Sun Feb 08, 2004 8:01 pm    Post subject: Does this Vonage policy bother anyone else? Reply with quote Back to top

I signed up yesterday so I can't comment on the quality of the actual phone service. The one thing that bothers me is that they begin your billing cycle the same day you place your order not when you have received the adapter and can make and receive calls. When I inquired about this they said, well you have voicemail so you technically have service. I asked when my equipment would arrive so I could begin making calls they told me up to 10 business days. That could be up to 15 days or more in real world time. So to me this means I'm paying for a half months service without being able to use it? To me that is ridiculous. I know we aren't talking about big money here, but things like this bother me especially when I ask the customer rep for an explanation and all they tell me is I have voicemail. When I asked how exactly I am expected to check that voicemail since I don't have telephone service yet he was simply silent. Would you pay for cable tv starting from the day you placed the order if it could be half a month before they bring you the descrambler box? I wouldn't. Did this bother anyone else?
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Keith
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Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Sun Feb 08, 2004 10:16 pm    Post subject: Reply with quote Back to top

You can still receive inbound calls on your new number. All you need to do is setup call forwarding (once Vonage has provisioned your MTA just prior to shipping).

I live in Richmond, Virginia and I received my MTA within 3-business days from the shipping date. Also, once Vonage has shipped your package you will be able to track it through UPS to determine when you will really be getting it.

Don't worry about the money, all good things are worth waiting (sometimes paying) for.

Hope you enjoy the service...
Keith
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Odysseus
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New Forum Member


Joined: Feb 09, 2004
Posts: 1

PostPosted: Sun Feb 08, 2004 10:36 pm    Post subject: Trial Period Reply with quote Back to top

I placed my order January 15th. My trial period would have expired January 29th, and I didn't receive my equipment until January 23rd. I complained, via email, that I did not feel that was sufficient time to evaluate the service.

The Vonage rep responded with an extension to my trial period, until February 10th.

Yeah, the fact that the trial starts with placing the order is stupid. But it seems you can get that extended.
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Keith
Full Forum Member
Full Forum Member


Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Sun Feb 08, 2004 10:46 pm    Post subject: Reply with quote Back to top

It's good to hear that they gave you credit for it. But I do agree, they should not start the trial period until you have actually plugged in the device and are receiving a dial tone.
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PostPosted: Mon Feb 09, 2004 4:26 pm    Post subject: Reply with quote Back to top

I agree this policy is not right. Actually, Vonage is setting themselves up for a class action lawsuit. I recently received a letter informing me that I'm a part of a class action suit on a very similar situation. It seems that my term life insurance company was charging for term life insurance starting on the day that the paperwork was signed, but the policy wasn't actually in force until the underwriting was complete. That was typically 2 or 3 months later. The insurance company is settling out of court and offering all of us rebates.
jeffwestheadpobox
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2004
Posts: 15

PostPosted: Sat Feb 14, 2004 5:55 am    Post subject: Reply with quote Back to top

I agree it is a very odd policy. My unit shipped over Christmas and took about 2 weeks to get to me (not Vonage's fault). I sent them an email and they gave me a $5 credit so I'm happy.
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