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For wipe call
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Trafford Posted:
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dhufford
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PostPosted: Wed Mar 15, 2006 10:58 pm    Post subject: Reply with quote Back to top

I should add to my post above that I sometimes have a delay on incoming calls as well.

heck, I sometimes can't hear a dial-tone for about 3 seconds...
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ejorczyk
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PostPosted: Wed Mar 22, 2006 12:07 am    Post subject: Reply with quote Back to top

I'm experiencing the problem also. When I receive a call, I'll pick it up and have to say hello several times before they can hear me. Haven't really noticed it on outbound calls.

I've got a WRTP54G. This only started a month or so ago though, Before that it was fine. And my sound quality is excellent.
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dhufford
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PostPosted: Wed Mar 22, 2006 6:04 pm    Post subject: Reply with quote Back to top

Started about a month ago for me too.. Everything was fine at first then now its not working right. It's driving me insane.

The problem is actually slowly getting worse and worse...
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PepoFly
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PostPosted: Thu Mar 23, 2006 11:02 pm    Post subject: Reply with quote Back to top

Smile I am also experiencing this problem. And I use the F1000, it started recently. Smile
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sac86738
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PostPosted: Fri Mar 24, 2006 12:23 pm    Post subject: Reply with quote Back to top

this is obviously a widespread problem. in my case, I don't even wait for another ring tone if I sense there is a delay between rings. usually what happens is it rings a couple times, the other party picks up, but the only way i know they picked up is because the phone stops ringing. at that point, I say "Hello, Mr. X?" and start the conversation that way.

It's such a pain in the ass (along with everything else related to Vonage--don't get me started) that I have ordered a land line to be installed for ~$40/month. It's that bad (the service, the quality, the support staff)... the features are fantastic, when the service works.

All in all, I'm a very unhappy customer and have had it with Vonage. I wish you all the best of luck and will see you again in about 5 years when this technology is past its infancy stage and the early adopters work out all the bugs.
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jreish
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PostPosted: Sun May 21, 2006 11:24 pm    Post subject: Reply with quote Back to top

I too have been having this problem for a long time. Only certain numbers to my knowledge, and mostly outbound but sometimes inbound as well. My device is Motorola model VT1005V.

Thank you Blutarsky for being so dogged about this, relaying all your progress and findings, and your clear deductive logic.

Like at least one other person here mentioned I use my two Vonage lines for my home office and this has the potential to make me sound unprofessional.

I guess my question is: can Vonage change something about the routes my calls take in general to fix this problem, or do they have to set the routes differently for each unique point-to-point I am having problems with? If the latter that is a royal pain in the derriere -- I don't want to put clients through experiencing it enough to finally mention it to me and for me to then have to call Vonage and go through the tech support thing every time I discover another problem number. From Blutarsky's reporting it does sound, unfortunatelly, like the latter is the case.
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JimBob
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Location: MidWest

PostPosted: Mon May 22, 2006 1:37 am    Post subject: Answer delay problem Reply with quote Back to top

It seems that you should call, 888‑250‑1799, direct to a technical support person in the New Jersey call center and ask to talk with a member of the management team. When you have a management person on the line, ask for a name and have that person read this post and then fill in any other detail which comes to mind.

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kchirag
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PostPosted: Wed May 31, 2006 12:24 pm    Post subject: Experiencing same problems Reply with quote Back to top

I got a Vonage couple of months back it worked fine for first month and suddenly started giving me this problem.
Adapter is WRTP54G

On the same Vonage router i have a Lingo Phone connected as well and it works perfectly fine.
I do not have time to spend with Vonage tech support. I belive everyones time is precious then spending it with tech support.

I would recommend people to avoid Vonage since it doesnt work. I am a very technology fan but seems like Lingo and other providers have done better work then Vonage in technology to solve these kind of issues.
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blutarsky
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Joined: Sep 06, 2005
Posts: 75

PostPosted: Wed May 31, 2006 12:32 pm    Post subject: Reply with quote Back to top

jreish wrote:
I guess my question is: can Vonage change something about the routes my calls take in general to fix this problem, or do they have to set the routes differently for each unique point-to-point I am having problems with? ...

actually, you'll be pleased to know that they can, indeed, change the routes your calls take in general. that is, once they changed what they did for me, all of my calls went through the different switch -- which actually caused another issue Wink at the time, i couldn't call any 800 numbers. after they looked at it, it turned out that the new switch they put me through didn't support toll free numbers, so they made another rule for my calls that all calls go through the new switch but everything that started with 800, 866, 888, etc went to another one -- since then everything has been great.
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batescr
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Joined: Apr 03, 2006
Posts: 11

PostPosted: Wed May 31, 2006 2:01 pm    Post subject: Reply with quote Back to top

What is the proper way to ask for the above mention solution? Has anyone else requested this change and has it worked for them?
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