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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Oct 17, 2005 6:02 pm    Post subject: Reply with quote Back to top

Glad you're still around. I suggested to my son in law that he complain about it. As you say, more complaints may make the difference.

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Steve Gray
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blutarsky
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Joined: Sep 06, 2005
Posts: 75

PostPosted: Mon Oct 17, 2005 6:45 pm    Post subject: Reply with quote Back to top

**edited to remove comment -- i've now apparently been contacted by a Vonage rep and have removed comment until i have an outcome there **
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blutarsky
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Joined: Sep 06, 2005
Posts: 75

PostPosted: Wed Oct 26, 2005 1:46 pm    Post subject: Reply with quote Back to top

good news...

about a week and a half ago a Vonage rep sent me a private message from this forum after noticing the issues i've posted about. he indicated that he was from the engineering group and that i should send him a ticket number that i had previously opened so they could identify me and contact me to try and resolve this.

the next day they called me and had me do some minor troubleshooting which consisted of power cycling the Vonage router a couple times so they could get better logging and then making a few test calls from my line so they could make sure that the router was getting all of the proper signals (if there was a problem on "my end", then it would likely have been with the router not getting proper signals to indicate a problem with call completion, status, etc). once several test calls were completed, they indicated that the router was working as it should, receiving all proper signals at the proper times... the problem was not with the Vonage router.

they took down a list of several numbers which definitely had the delay when called, as well as a couple numbers i discovered which did not have the delay (like my cell, for instance). basically, since it was not a problem with the device on my end, they indicated that it was likely a problem with how my calls were being routed (not with my isp routing to them, but in how the calls were routed through the Vonage network and onto the destination pots line)... they needed the numbers to see how each would be routed and see if there was a common issue along the way and then, if necessary, have my calls take an alternate route to hopefully correct the issue. after taking the numbers they said they'd call back the next day to further trouble-shoot it.

the next day i received an email asking for what times i'd be available for a call-back and further testing... i replied saying i'd be at the number for the rest of the day, but i never received a call. this is where i started to get concerned. that would have been last wednesday. i decided to give it a couple days in case there was a delay in getting back to me, but i didn't hear anything from them for the rest of the week. expecting to be called back, and then hearing nothing, was a bit frustrating... but i decided to wait and see how it turned out (since i had previously talked about this with our fine admin dconnor, i sent him a message informing him of the sudden lack of communication and to his credit he said he'd try to help out and see if he could contact them and see what the holdup was -- thanks). i kept testing my line through the weekend and it was still not working, so i pretty much gave up hope on sunday. i didn't really worry about this problem any more since then... i thought i'd probably just have to cancel my service if i didn't hear anything soon (like by the end of month).

so this morning my phone rings... it's the same guy from Vonage. he asked if i was still having any issues, to which i replied "yes" (since the last time i really tested it was on sunday/monday. i said "well, i can make a few test calls to see, since i hadn't tested it recently... but last time i checked it wasn't working". so he had me do just that... he hung up and said he'd call back in a few minutes and suggested i try calling a few numbers.

so, since it's almost routine i dialed my landline, waited for it to ring, waited until the ringtone started on from Vonage line (so i could pick it up in the middle of the ring i'm hearing from Vonage) and to my complete shock as soon as i picked up the phone the ring tone stopped immediately and my call was "connected" before i even finished bringing the landline handset to my ear. knowing i only had a couple more minutes before he called back i tried a couple other numbers -- mid-ring pickup, immediate call completion... could it really be happening? yes... yes it was Wink

the Vonage tech called back shortly thereafter and i told him that all appeared to be working finally. he told me that they changed my routes and that if i find any other numbers which are still not working to contact them with the number and if necessary they'll reroute that as well.

HALLELUJAH!
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mattwho
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Joined: Dec 17, 2005
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PostPosted: Mon Dec 19, 2005 4:42 am    Post subject: Reply with quote Back to top

I just started using Vonage about a week ago, with the RTP300, and I'm having the exact same problem. It does appear that the delay occurs with some numbers and not with others. I guess I should give Vonage a call and see if they can change my routes as well.
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orbit
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Joined: Mar 04, 2005
Posts: 10

PostPosted: Mon Dec 19, 2005 6:15 pm    Post subject: Reply with quote Back to top

I have had this problem for 1.5 years. It went away for a while, but since switching to the RTP300 it has been back. It drives people crazy!

I have dealt with Vonage support on many occasions with this issue. I have no open ticket at this point becuse I do not have the time to spend 2 hours explaining and testing the issue with a novice. At one time I talked to the enginerring team, but we got disconnected and they never called me back.

I really want to get it fixed. My wife wants me to get rid of my 3 Vonage lines.
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djansen00
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Joined: Dec 24, 2005
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PostPosted: Sat Dec 24, 2005 12:17 pm    Post subject: Reply with quote Back to top

I've had Vonage for about 3 months and I like the service except that this problem may cause me to drop it. From what I can tell, this happens about 75% of the time. I use this line for a home office line and my customers are starting to get annoyed at this little glitch. It's making me look pretty unprofessional.

If there's a fix to this that can be implemented, I'll be more likely to stay with the service.
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Sun Dec 25, 2005 7:03 am    Post subject: Reply with quote Back to top

Orbit:

If it has happens on ALL three of your Vonage lines it's not the routers, it your connection.

It's about 1 to 1 million chance that 2 devices would be defective.

1. Check your upload & download bandwidth.

2. Do tracerts, ping tests and go to dslreports.com and do a packet loss test on your line.

3. If you have the 2 routers daisy chained MAKE SURE YOU HAVE the local Ip's changed on 1 of the routers.

4. What kind of phones are you using? How many? Hooked up to home wiring? Demarcation point disconnected? More then 5 phones?

If you ahve three lines, NO MATTER if they are in use or not it will take 90kbps UPLOADbandidth x3= 270kbps upload bandwidth MINUMUM. Then you must take in account on how much uploading and downloading you do and how many people use the netowrk.

Any splitters? Phones that can support 2 lines? So on and so forth.

5. I don't care if you have Fibre wire, FIOS, Business class DSL , or ULTIMATE CABLE. There always can be something wrong.

But of course if all else fails, then it's the Phone adapter, or just a problem with the system.
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orbit
Vonage Forum Associate
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Joined: Mar 04, 2005
Posts: 10

PostPosted: Wed Dec 28, 2005 9:37 am    Post subject: Reply with quote Back to top

After posting my last message, I made few changes to my set up. I had been using my cable modem though comcast for Vonage. The Vonage boxes were hooked up behind a linksys router.

Not sure why I did not think of trying this earlier, but I have since hooked one Vonage box DIRECTLY to a backup DSL (1500/256) connection. So it is the sole device hooked to it. The second ATA is completely disconnected.

I will try and do the packet tests once i can move the connection of my machine into the back of the Vonage ATA.

I am still having the "hello hello" by the receiver for the few couple of seconds when I initiate calls.
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energyx
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Joined: Jan 27, 2005
Posts: 52
Location: Columbus, OH

PostPosted: Wed Dec 28, 2005 10:22 am    Post subject: Reply with quote Back to top

I did not have this problem at all with my PAP2. It only surfaced when I received an RTP300 as a repalcement. The device definitely has something to do with it.
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blutarsky
Vonage Forum Senior
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Joined: Sep 06, 2005
Posts: 75

PostPosted: Wed Dec 28, 2005 2:28 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
If it has happens on ALL three of your Vonage lines it's not the routers, it your connection.

this is not entirely true. it could be your connection, but it very well might not be. in my case, i had this problem and it has been completely solved. the first and second level support techs, when i called the support line, all had the same view that it *must* be a problem on my side, with my isp or my network. it took a LONG time to get through to someone who finally did some testing on their end and changed the way my calls were being routed on vonage's end which fixed the problem immediately. chances are all three of his lines are all taking the same route (internal to Vonage) and are all having an issue similar to mine. the fact that he has multiple lines with the problem does not immediately indicate a "his end" problem.

i'll see if i can make contact with the nice guy who helped me out and point him at this thread... maybe they'll contact you guys who seem to have this same problem and see if they can find some common ground for why this happens to some, but seemingly not all, customers.
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