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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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blutarsky
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Posts: 75

PostPosted: Fri Sep 09, 2005 7:50 pm    Post subject: Reply with quote Back to top

yeah "vonage device" is the rtp300 (guess i started calling it "the device" because that's what all the techs referred to it as) -- i'm actually pretty surprised they didn't want to send me a repacement to at least SEE if it would help, though Confused when they said they wouldn't i guess that's when i finally gave up on having it fixed, since the guy pretty much said a different box isn't going to change a thing.

i also took the rtp300 and a corded phone over to my sister's house tonight to plug it into her net and try it there. same exact results. so that takes any hope or fear of it being "my net-"/"my isp-" or "my cable modem-" related.
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Steve48
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PostPosted: Fri Sep 09, 2005 7:57 pm    Post subject: Reply with quote Back to top

I just had another thought. In another thread in the forum, people were discussing a "short ring" problem. Someone indicated that there's a "ring cadence" code that Vonage can set to control the characteristics of the ring. I don't claim to know much about it, but it was said that the default code is 0x00000FFC00000000. Apparently changing it to 0xFFFFF00000000000 gave the poster's phone a normal sounding ring.

All this is for the ring you get when a call comes in. Maybe there's a similar code controlling the ring tone you get when you place a call, and perhaps your RTP somehow has it set in a way that gives the problem you're having. You might ask the next tech you talk to.

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Steve Gray
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carwash
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PostPosted: Fri Sep 09, 2005 9:20 pm    Post subject: Outbound calls Reply with quote Back to top

To keep this brief, I have the RTP300 as well and have an escalated ticket in with Vonage as well. My issue is that when I dial out the people on the other end complain that they can't hear every other word. When I ask them to call me right back then everything is clear. I have repeated this time after time to ensure that the only time I have an issue is when I place a call, never a problem when I receive a call. Seem's strange that this is another case where only calls made from a Vonage user cause issues and not when calls are received by the Vonage user. They have messed with all the same settings on mine and cant' find a problem but the tech did let it slip out that he had seen it before and they didn't really have an answer for it. The speed test's all work fine and generally the tracert's and ping's are all excellent. They are looking into it. Anyways, just something of interest more so.

CK
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Manning
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PostPosted: Fri Sep 09, 2005 11:41 pm    Post subject: Reply with quote Back to top

blutarsky: just for the record, I have the same issue you do. It doesn't occur everytime I call out, but whenever I call my wife at work she's always said "hello" a few times before I hear her. One interesting thing about this is that her office doesn't use a normal ring tone. Before we started using Vonage I would hear two short rings in the space one would generally take when I called into her office. Using Vonage the ring tones sound normal. This indicates to me that something somewhere is synthesizing the outgoing rings I'm hearing though my Vonage phone, rather than my hearing the sound that actually being generated by the other person's phone.
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Steve48
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PostPosted: Sat Sep 10, 2005 8:13 am    Post subject: Reply with quote Back to top

I think it's normal for the ring tone that you hear when you're calling out to be different from the ring tone that is heard at the receiving end. What's interesting is that apparently you were getting a different ring tone when you called you wife's office than you got calling other phones from the same land line.

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blutarsky
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PostPosted: Sat Sep 10, 2005 4:29 pm    Post subject: Reply with quote Back to top

well, at this stage i really can't do much more. i tried to help them troubleshoot it, but when they pretty much blew me off and said "i know you WANT to troubleshoot your device and WANT it to work, but there's nothing that can change..." i guess that's it. i plan on calling back in a while to see about trying to get a different device (according to the last guy, the rt31p2 never had an issue like this, and one of my friends reports it working flawlessly for him, even in trying to duplicate the tests which don't work for me), but the guy yesterday told me that they pretty much weren't giving out anything but the rtp300. i notice you can still buy rt31p2's online as a retail activation, so i'm hopeful if they know i want a different device or else i'll need to cancel they might be able to come up with something else Confused i doubt they'll do it though.

other than that, i'm shopping around to compare other Voip plans, currently looking at broadvoice, which supplies sipura devices (which i was pleased about, until i noticed that linksys bought them apparently, and the linksys products are sipura or have parts from sipura or... well... there's some connection there -- so will whatever device they have be the same "guts" as the new rtp300's? who knows).

ironically, in all the time i've spent testing this issue, with calling many numbers in other states, calling myself on a landline next to me, etc i've gone over the "250 minutes maximum" to cancel my account. apparently if you cancel and go over the 250 mins, you don't get some of your refund or they charge you for first month or something... the ironic part is that if my number worked fine, i probably wouldn't have gone near the 250 mins since almost all of it was talking with people trying to help troubleshoot it Wink
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blutarsky
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Posts: 75

PostPosted: Mon Sep 12, 2005 7:57 pm    Post subject: Reply with quote Back to top

wow. the plot thickens.

i tried doing the tests above while calling my own cell phone and own landline -- cell was verizon and landline was sbc. behavior never deviated from what i describe above.

just today i switched my cell from verizon to sprint -- i just called my new cell twice (same phone number, just had it transferred) and both times the pickup were instantaneous. i even just heard my very first "partial ring" while dialing out from Vonage. i tried several times. i picked up cell during the silence i was hearing on my Vonage line and the call was connected right away. i picked up the cell at the beginning of a ring tone in my Vonage line and the ring stopped right away about 1/2 way through it and the call was connected without any delay. (i also just tested it with my landline again, just to make sure, and it still behaves just as before, with full-length ring and always missed first or second "hello").

w-t-f? for some reason it's working as it should now with my new sprint cell, but when i call everywhere else it's not. how do we find out why? Sad
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Steve48
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PostPosted: Mon Sep 12, 2005 8:34 pm    Post subject: Reply with quote Back to top

As you say, the plot sickens. I still think it has something to do with how the receiving end notifies the originating end that a connection has been made. Apparently there's something about the new cell phone company that the RTP likes and something about other services that it doesn't like. I have to assume that it's the RTP being too fussy, but the waters sure are murky.

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Steve Gray
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PostPosted: Mon Sep 12, 2005 9:35 pm    Post subject: Reply with quote Back to top

This is a fantastic thread. I thought I was crazy. I am having this same "connection delay". Only, mine is with t-Mobile numbers. Anytime I call t-Mobile phone numbers, there is a delay between when they pick up the phone and when I can hear them talk. This happens when they pick it up or when it goes to voicemail. It does not happen to and land lines or other cell phone companies. (I tested Verizon) I tried calling Vonage yesteray about the issue but I was on hold for over 10min, so I gave up. I hope someone on here has any ideas. I am using the RTP300 as well.

--MXFanatic
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blutarsky
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Posts: 75

PostPosted: Tue Sep 13, 2005 12:44 pm    Post subject: Reply with quote Back to top

i called Vonage tech support just now and had them push the new 1.00.47 firmware to me, hoping it might help the issue, but the behavior remains unchanged. still has that full ring answer delay issue.

the most frustrating thing is how it happens to EVERYONE i call, except for the new sprint cell i got... so what is the difference? it seems like now there's at least a starting point from which to identify what the difference is between what works and what does not, but how do we get that info to the right people? every time i call tech support they want me to jump through the same hoops and take 1-2 hours of my time, each and every time i call, and that's really frustrating. i have the trouble ticket number and i give it to them each time, but each tech says "well first lets try a few things..." and doesn't deviate from their script, forcing me to re-do all that has been done. i don't see why i have to run network tests and check all my wiring when countless other techs have taken me beyond those steps... it's a real roadblock to getting it "fixed" when you have to start from square 1 every time Confused

**update -- the tech who i'm talking to now decided to send me another device, another rtp300. he said "this is not an uncommon issue, and a new device *may* help". compared to what the higher-up tech told me before (detailed in above posts), that doesn't seem to make sense but i'm willing to try anything. before i agreed to have him send me a replacement, i asked if i was going to be charged shipping in either direction for the replacement, and he said no... but then i got a couple emails from Vonage billing informing me my card was just charged $89.99 for a new unit and $9.95 shipping -- guess i now get to wait on hold for Vonage billing to fix that, eh? this whole Vonage thing isn't nearly as smooth as it could (should) be...
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