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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Steve48
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PostPosted: Thu Sep 08, 2005 6:42 pm    Post subject: Reply with quote Back to top

Let's go back a little. You say that you have this trouble calling sbc (?) landlines around Houston, but you didn't have it when you called a cell phone? Do you have someone with a land line outside the Houston area who you could call and do a little experimenting?

It's conceivable that the phone system where the called phone is located is supposed to send some sort of signal that tells the caller that a connection has been made, and that it's not working quite right in your area. I wish one of the more experienced guys would jump in here and lend a hand.
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blutarsky
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PostPosted: Thu Sep 08, 2005 9:05 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Let's go back a little. You say that you have this trouble calling sbc (?) landlines around Houston, but you didn't have it when you called a cell phone? Do you have someone with a land line outside the Houston area who you could call and do a little experimenting?


that successful connection on a cell phone was an aberration, it didn't work next time i tried. i think i mentioned earlier, that one time i was successful in having one call picked up on first ring, but that was when they picked up right after the ring tone stopped on my end. it was surprising, to say the least Wink i believe that likely happened last night when i called that cell. since then, calling that number again yielded the "normal" results. i've also called landline and cell numbers in oregon, california, illinois, and texas... all having the same issue.

i did finally get the most recent issue fixed, where they tinkered with the ring voltage (the tech i talked to was shocked that the previous tech would mess with that, as they're not supposed to touch those settings), and i can now again receive calls. they've also re-elevated my original issue with hopes of having the next tier examine it within 24hrs. the last guy i talked with also said that this issue has happened before after i asked if others have reported similar behavior, but he seemed to indicate that it was not very common. though even with that knowledge, they still seem to not know *what* exactly is causing it.
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Steve48
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PostPosted: Fri Sep 09, 2005 9:40 am    Post subject: Reply with quote Back to top

Well, at least they're looking at it again. It's a real weirdie.

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blutarsky
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PostPosted: Fri Sep 09, 2005 12:16 pm    Post subject: Reply with quote Back to top

they're telling me that it's normal for there to be a delay ... and that's just how the internet works. i know there'll be slight delay, SLIGHT, in everything. ringing, voice transmission... it's normal delay depending on your network.

HOWEVER, always hearing an entire ring tone, without ever hearing a partial ring tone, when dialing out defies odds. i asked him about that, he said "sir, you need to understand there's delay on the net" to which i said "putting aside delay for a second, there'll be delay across the board so regardless of delay, why would you never hear a partial ring tone?" to which he replied "it's random" -- which is precisely my point.

the time at which someone you call picks up their receiver should be relatively random. meaning that at some point they'll answer in the middle of when your phone is ringing, sometimes they'll pick it up in the beginning of your ring tone, sometimes they'll pick it up after your ring tone has ended. regardless of any network delay, you can rest assured that people are picking it up somewhere between the silence before your ring starts and after you hear your ring end. *WHY* then, do i ALWAYS hear an entire ring and have not once heard a partial ring yet? (and i've tried calling a landline beside me trying to time it just so that i pick it up in the middle or beginning of the ring i hear on my Vonage phone).

delay has nothing to do with it. that delay would just be added to the random pickup time -- if they pick up when my phone is mid-ring, maybe i hear it answer 200ms later (maybe after the ring ended). if they pick up before my ring starts, maybe i hear it answer 200ms later (right after a new ring started -- but it would still have to play a partial ring, not a full-length ring). at some point, you'd have to hear a partial ring... and if you are only ever going to hear a full-length ring tone when making outbound calls, then you would most certainly have the issue i'm having now, since the distribution of pickup times would necessarily have to be spread across the duration of any given ring tone cycle.
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blutarsky
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PostPosted: Fri Sep 09, 2005 1:48 pm    Post subject: Reply with quote Back to top

they just called me back (was a next level tech). apparently this is a known issue. and i guess it's on all the devices now (at least that's what he indicated?). older devices, like the rtp312 (i asked him about that one specifically since a friend has one and reports no such issues) apparently dont have the issue. they have no "older" devices or other choices of adapter to send out, so i'm stuck with the rtp300, which means i'm kinda screwed. according to this tech, anyway, they don't know where the problem lies (i'm telling you it's in how it plays the ring-tone and seems to want to play entire ring tone no matter what) so there's no telling when, or even if, it'll be addressed. Confused
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Steve48
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PostPosted: Fri Sep 09, 2005 4:38 pm    Post subject: Reply with quote Back to top

Odder and odder. There are a lot of people using the RTP300, and this is the only thread where I've seen this problem being discussed. The fact that no one else is jumping in seems to suggest that very few people reading the forum have seen this problem.

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Steve Gray
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blutarsky
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PostPosted: Fri Sep 09, 2005 5:07 pm    Post subject: Reply with quote Back to top

perhaps when most people answer the phone they wait a beat before saying hello -- i often do. so in those cases you might not notice it since you waited to say hello and the ringing "caught up to you"? i know a lot of people i call answer and say hello right away, though.

i think this is utterly bizarre, because i know for damn sure it's happening to me -- i can recreate it on a local landline and my cell phone as well as by calling an number of my friends in other states with clearly reproducable results. i was really surprised when the second or third level tech people called they said they have had similar complaints and it's a known issue (yet with an unidentified cause).

i noticed several posts in other (unrelated) threads mentioning the rtp300 "does not use standard call progress tones" -- would the ringing sound you hear be a call progress tone? could this nonstandard tones have something to do with this issue? why would they not use standard?

i know a lot of people haven't reported this issue, and the lack of response is likely indicative of them either not having the issue or otherwise not recognizing it, but i'd bet there are quite a few out there who, if they tested it and looked out for it, would also hear this problem. a friend asked me earlier today why i was "obsessing" about it, as he thought it was a mere annoyance. but for me it's a real problem since i've had numerous people hang up on me thinking the line was dead after a second or more of silence while my line continued to ring. if it was merely annoying or something i noticed but could work around, i wouldn't much mind... but when you have a service to place calls and you find that you can't reliably place those calls, then it's more than an annoyance. and from what i heard from them today, i'm not the only one... and at least that's comforting, but it doesn't make my Vonage any more useful to me.
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Steve48
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PostPosted: Fri Sep 09, 2005 7:08 pm    Post subject: Reply with quote Back to top

You ask some good questions, and I'm afraid I don't have the answers to them. However, the idea of some kind of signal that tells the adapter that a connection has been made resonates with what I've been thinking.

Given that others aren't reporting this much, maybe you have a firmware issue with the RTP. Have you tried re-setting it to factory defaults and starting over? There's an admin tab on the router setup page that lets you do that. There's also a reset button on the back panel. Check your manual if you want to give re-setting a try.

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blutarsky
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PostPosted: Fri Sep 09, 2005 7:29 pm    Post subject: Reply with quote Back to top

yep. did that. one of many things the techs had me try several times while on the phone with them. they had me do just about everything at least twice.

the latest tech (who was tier 2 or 3?) finally told me that it was the Vonage device itself and that replacing it with another rtp300 would yield the exact results. i asked if they could send me a replacement to see if it was this, and he told me that they would not send me a replacement since it would definitely give me the same issue (i thought that was odd, especially since i bought it from them over the net, not in a store, and they pretty much refused to send me a replacement since they seem to know it won't change anything).
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Steve48
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PostPosted: Fri Sep 09, 2005 7:41 pm    Post subject: Reply with quote Back to top

blutarsky wrote:

the latest tech (who was tier 2 or 3?) finally told me that it was the Vonage device itself and that replacing it with another rtp300 would yield the exact results.


I'm not sure what that even means. The "vonage device" is the RTP300, isn't it? If that's what's causing the problem, and others aren't having the problem, why won't replacing it fix the problem?? In any case, if they know that much about it, I would think they should be able to fix it.

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