Posted:
Tue Sep 06, 2005 9:15 am Post subject: Can not call Vonage number from a Cingular cell phone
After two weeks of having Vonage service, I am very happy with one major exception: I cannot call home with my Cingular cell service. I get nothing other than a fast busy signal. The cell phone is provided by my company so I cannot just change it.
I called both Vonage and Cingular and both companies have opened tickets. Within 24 hours i got a call back from an abrasive Cingular tech explaining that she couldnt even get through on a land lane so its Vonage's problem. I fought with her for over 20 minutes explaining that I have recieved a multitude of phone calls from both cellular and land line phones right before she called. After going around and around I basically told her to escalate the ticket but I see no sign they will be able to help.
On the Vonage side, I have not heard a word about the progress since both speaking to them and emailing tech support. It would be a shame that I would have to bail on the Vonage service because of buck passing. I see several other threads where people have had this problem quickly rectified but this is not the case. I have kept my land line phone for 30 days to be sure the transition is smooth and time is running out.
I have tried just the number, the area code, the "1" in front. Nothing works.
At home I am using the RTP-300 but I do not thinnk it is my home setup because I have made and recieved tons of calls without a hitch.
Sorry, just venting.
[ADMIN EDIT TITLE - "Becoming very frustrated with buck-passers" IS TOO VAGUE]
Trowski Vonage Forum MVM
Joined: May 16, 2005 Posts: 1389
Location: Putnam, CT
I don't have any problems calling my Vonage number from a Cingular phone. I've tried from both a former AT&T Wireless as well as a new Cingular phone.
Did you recently have your number transferred? If so, who was the original provider of that number? It sounds to me that there may be a routing problem somewhere. I've heard of this before. Often times it eventually corrects itself when someone updates a routing table somewhere.
Unfortunately, it is not a number that is being transferred. It is a new number supplied by Vonage. I also would rather not change it again as i have already notified everyone as well as gotten used to what a great number combo i wound up with.
On a side note and this may not be related: if you have call forwarding going to the cell phone you are trying to call your home phone with you can get some pretty wacky results. On my nextel I get a Call cannot be completed message and if i run the same scenario on Cingular I get a busy tone.
On Verizon it goes to my verizon voicemail which is what it should do.
I have had a similar problem calling my Vonage line from my TMobile cell phone, but I get a message saying the subscriber is not in service. But if I hangup and call back (sometimes it takes a few retries) it will work. Both TMobile and Vonage have been of no help.
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