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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Mon Sep 05, 2005 9:23 pm    Post subject: Ring Duration to Short Reply with quote Back to top

I have a problem with the incoming ring duration on my phones through my Linksys WRTP54G router.

I hear almost half rings from my phones with a shorter pause in my house while they sound normal to the person calling me; plus when calling the person calling hears 4 rings while it rings 6 times at my house!

Vonage tried changing the line voltage and the dB gain to no avail finally plus I tried another router with the same results!

I can't believe that no one else has noticed that the phone has a different ring duration with this service which causes problems if you want to use a device like a home answering machine to pick up after 4 rings for the toll saver function and it picks up after 3!

It makes no difference if I go directly into the adapter or the whole house wiring I get the same duration!

Please help since I have spent at least 5 hours on the phone with Vonage and they tell me nothing can be done!

Thanks,
Dave
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Mon Sep 05, 2005 11:06 pm    Post subject: Reply with quote Back to top

I have the RTP300 and have noticed the same issue. It's not horrible but it is enough to be annoying as I use my answering machine to screen messages.

I am lead to believe that they might be able to adjust this (and hopefully they will over time) on the router. From what I understand there is a voice coding section that allows them to configure the ring cadence.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Sep 06, 2005 6:34 pm    Post subject: Reply with quote Back to top

When you go directly into the adapter (no house wiring) are you still somehow connecting several phones at once? The ring is also short on my RTP300, but it's tolerable. However, if I connect more than two phones plus my fax machine, it gets much shorter, and one more phone knocks it out completely.

The ability of the RTP300 to supply ring current is definitely limited. You can turn the ringer off on some phones. This can help if you need to connect a number of phones, but don't have to have all of them ring.
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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Tue Sep 06, 2005 8:23 pm    Post subject: Reply with quote Back to top

Here the problem is solved!

dlynch, good news for ya!!

I had the same issue, it's now solved for me. Call Vonage and get them to switch your ring cadence.

I haven't quite figured out how to translate the hex codes yet but my default ring cadence was set to 0x00000FFC00000000 and after getting it switched to 0xFFFFF00000000000 the ring works pefectly and matches/syncs with what the caller hears when they call you. In my opinion these settings got configured this way before leaving the factory. I also think some of the RTP300's (like mine) left the factory without *70 configured to disable call waiting. Your friendly Vontage tech should be able to address it for you,

Best of luck, toll saver is back for the answering machine!






dlynch
Vonage Voip NewBie



Joined: Sep 05, 2005
Posts: 5

Posted: Wed Sep 07, 2005 11:21 am Post subject:

--------------------------------------------------------------------------------
Thank you!

This worked perfectly and Vonage didn't even know about it; so after many hours of customer support and emails back and forth it was fixed in minutes!!!

They are to make a note of this for future reference!

Thanks again,
Dave
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Tue Sep 06, 2005 9:15 pm    Post subject: Reply with quote Back to top

Glad it worked for you. Incidentally, how is your callerid? I may have jumped the gun. I'm switched back to the original HEX setting because my callerid stopped working consistently.

Perhaps back to the drawing board.... Grrrrr
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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Thu Sep 08, 2005 10:02 pm    Post subject: Reply with quote Back to top

Caller ID and everything else works perfect and now the phone sounds normal when someone calls!!!
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