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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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On Jul 17, 2016 at 23:42:46


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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Mon Sep 05, 2005 9:21 pm    Post subject: Ring Duration to Short Reply with quote Back to top

I have a problem with the incoming ring duration on my phones through my Linksys WRTP54G router.

I hear almost half rings from my phones with a shorter pause in my house while they sound normal to the person calling me; plus when calling the person calling hears 4 rings while it rings 6 times at my house!

Vonage tried changing the line voltage and the dB gain to no avail finally plus I tried another router with the same results!

I can't believe that no one else has noticed that the phone has a different ring duration with this service which causes problems if you want to use a device like a home answering machine to pick up after 4 rings for the toll saver function and it picks up after 3!

It makes no difference if I go directly into the adapter or the whole house wiring I get the same duration!

Please help since I have spent at least 5 hours on the phone with Vonage and they tell me nothing can be done!

Thanks,
Dave
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Tue Sep 06, 2005 7:09 pm    Post subject: Reply with quote Back to top

dlynch, good news for ya!!

I had the same issue, it's now solved for me. Call Vonage and get them to switch your ring cadence.

I haven't quite figured out how to translate the hex codes yet but my default ring cadence was set to 0x00000FFC00000000 and after getting it switched to 0xFFFFF00000000000 the ring works pefectly and matches/syncs with what the caller hears when they call you. In my opinion these settings got configured this way before leaving the factory. I also think some of the RTP300's (like mine) left the factory without *70 configured to disable call waiting. Your friendly Vontage tech should be able to address it for you,

Best of luck, toll saver is back for the answering machine!
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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Tue Sep 06, 2005 8:21 pm    Post subject: Reply with quote Back to top

Thank you!

This worked perfectly and Vonage didn't even know about it; so after many hours of customer support and emails back and forth it was fixed in minutes!!!

They are to make a note of this for future reference!

Thanks again,
Dave
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MXFanatic
New Forum Member
New Forum Member


Joined: Sep 12, 2005
Posts: 5

PostPosted: Mon Sep 12, 2005 9:41 pm    Post subject: Reply with quote Back to top

I have the RTP300 with this same issue. I hear shorter rings and more of them than the user calling. As an example, my answering machine is set to 4 rings, and when someone calls, they only hear 3 rings before it pics up. I called myself from my cell phone, and the rings are a little longer and farther apart over the line than the ones that ring the phone. Has anyone else had this issue with the RTP300?

--MXFanatic
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dlynch
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 05, 2005
Posts: 11

PostPosted: Tue Sep 13, 2005 8:17 pm    Post subject: Reply with quote Back to top

The solution is above!

Contact Vonage and have them make the change!
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MXFanatic
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New Forum Member


Joined: Sep 12, 2005
Posts: 5

PostPosted: Wed Sep 14, 2005 9:26 am    Post subject: Reply with quote Back to top

So, I called Vonage last night and they said that they would make the change. After a few minutes, it did change. But not for the better. My phone has 1 normal ring and then it has extremely short rings. Even worse, my answering machine doesn't pick up now. My guess is that they did not change the ring cadence correctly. Now I have to call them back and wait forever to talk to someone. Does anyone know a way to check this ring cadence on the router?

--MXFanatic
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alee
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 05, 2005
Posts: 33

PostPosted: Wed Sep 14, 2005 10:14 pm    Post subject: Reply with quote Back to top

Had to call twice before I ended up with a very friendly and willing tech who read off my existing ring cadence to me, and said "what do you want it to be". Score!

My rings are now working perfectly. Thanks to those who were able to find and post this solution.
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Sat Sep 24, 2005 1:17 pm    Post subject: Reply with quote Back to top

I wanted to follow up here with further findings for those having incoming shorter ring issues:

Original RTP300 Ring Cadence = 0x00000FFC00000000

I originally suggested having Vonage switch it to =
0xFFFFF00000000000

Looks like this fixed it for a couple of people that tried it. Unfortunately for me while it made my phone ring a normal ring length it broke callerid. I happy to report that if you request that Vonage changes your ring cadence as I originally suggested and it breaks your callerID, have them try 0xFFFFFC0000000000, that seems to have done the trick for me.

Thanks,
KP

_________________
____________________
Internet -> WRT54GSv2 ->
RTP300 & Computers
ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Sep 25, 2005 1:06 am    Post subject: Reply with quote Back to top

I'd imagine this plus proper call progress tones will be in the next firmware release...whenever that may be.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Sun Sep 25, 2005 8:02 am    Post subject: Reply with quote Back to top

Quote:
I'd imagine this plus proper call progress tones will be in the next firmware release...whenever that may be.


I don't think firmware will address it as these are configurable parameters now... You just have to be specific and know exactly what you want changed b/c not many VCS reps know how to configure these devices to that degree.

_________________
____________________
Internet -> WRT54GSv2 ->
RTP300 & Computers
ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
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