Ring Duration to Short

Posts: 11 · Vonage Forum Associate Joined: Sep 05, 2005 Posts: 11

I have a problem with the incoming ring duration on my phones through my Linksys WRTP54G router.

I hear almost half rings from my phones with a shorter pause in my house while they sound normal to the person calling me; plus when calling the person calling hears 4 rings while it rings 6 times at my house!

Vonage tried changing the line voltage and the dB gain to no avail finally plus I tried another router with the same results!

I can't believe that no one else has noticed that the phone has a different ring duration with this service which causes problems if you want to use a device like a home answering machine to pick up after 4 rings for the toll saver function and it picks up after 3!

It makes no difference if I go directly into the adapter or the whole house wiring I get the same duration!

Please help since I have spent at least 5 hours on the phone with Vonage and they tell me nothing can be done!

Thanks,
Dave

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

dlynch, good news for ya!!

I had the same issue, it's now solved for me. Call Vonage and get them to switch your ring cadence.

I haven't quite figured out how to translate the hex codes yet but my default ring cadence was set to 0x00000FFC00000000 and after getting it switched to 0xFFFFF00000000000 the ring works pefectly and matches/syncs with what the caller hears when they call you. In my opinion these settings got configured this way before leaving the factory. I also think some of the RTP300's (like mine) left the factory without *70 configured to disable call waiting. Your friendly Vontage tech should be able to address it for you,

Best of luck, toll saver is back for the answering machine!

Posts: 11 · Vonage Forum Associate Joined: Sep 05, 2005 Posts: 11

Thank you!

This worked perfectly and Vonage didn't even know about it; so after many hours of customer support and emails back and forth it was fixed in minutes!!!

They are to make a note of this for future reference!

Thanks again,
Dave

Posts: 5 · New Forum Member Joined: Sep 12, 2005 Posts: 5

I have the RTP300 with this same issue. I hear shorter rings and more of them than the user calling. As an example, my answering machine is set to 4 rings, and when someone calls, they only hear 3 rings before it pics up. I called myself from my cell phone, and the rings are a little longer and farther apart over the line than the ones that ring the phone. Has anyone else had this issue with the RTP300?

--MXFanatic

Posts: 11 · Vonage Forum Associate Joined: Sep 05, 2005 Posts: 11

The solution is above!

Contact Vonage and have them make the change!

Posts: 5 · New Forum Member Joined: Sep 12, 2005 Posts: 5

So, I called Vonage last night and they said that they would make the change. After a few minutes, it did change. But not for the better. My phone has 1 normal ring and then it has extremely short rings. Even worse, my answering machine doesn't pick up now. My guess is that they did not change the ring cadence correctly. Now I have to call them back and wait forever to talk to someone. Does anyone know a way to check this ring cadence on the router?

--MXFanatic

Posts: 33 · Vonage Forum Junior Joined: Sep 05, 2005 Posts: 33

Had to call twice before I ended up with a very friendly and willing tech who read off my existing ring cadence to me, and said "what do you want it to be". Score!

My rings are now working perfectly. Thanks to those who were able to find and post this solution.

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

I wanted to follow up here with further findings for those having incoming shorter ring issues:

Original RTP300 Ring Cadence = 0x00000FFC00000000

I originally suggested having Vonage switch it to =
0xFFFFF00000000000

Looks like this fixed it for a couple of people that tried it. Unfortunately for me while it made my phone ring a normal ring length it broke callerid. I happy to report that if you request that Vonage changes your ring cadence as I originally suggested and it breaks your callerID, have them try 0xFFFFFC0000000000, that seems to have done the trick for me.

Thanks,
KP

Posts: 1715 · Posted: Sun Sep 25, 2005 1:06 am Post subject:

I'd imagine this plus proper call progress tones will be in the next firmware release...whenever that may be.

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

Quote:

I'd imagine this plus proper call progress tones will be in the next firmware release...whenever that may be.

I don't think firmware will address it as these are configurable parameters now... You just have to be specific and know exactly what you want changed b/c not many VCS reps know how to configure these devices to that degree.