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The devices are
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ljaffe
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Joined: Sep 05, 2005
Posts: 1

PostPosted: Mon Sep 05, 2005 8:10 pm    Post subject: lots of echo on RT31P2, no echo on RTP300 Reply with quote Back to top

Hi all,

I have two Vonage lines. Line 1 is on an RT31P2 and line 2 is on an RTP300. have been experiencing problems with line 1 that are not happening with line 2. They are:

1) Parties at the far end of a call complain that they hear echo. I have confirmed this by calling line 1 from my cell phone. Yet when I call line 2, I do not hear echo. Callers on line 2 have also confirmed they do not hear echo on this line.

2) When on a call on line 1, the far end will occasionally hear a tone as if someone pressed a number button on the phone. This occurs even when no one is touching the near end phone, so the problem is not caused by someone accidentally pressing a button on the phone. Again, this does not happen on line 2.

3) My answering machine (a built in function of my Vtech 20-2481 cordless phone) will occasionally hang up on a caller on line 1. This never happened with my old landline and does not appear to happen on line 2.

Below are the particulars. Any Suggestions?

I am located in Silver Spring, MD.

Verizon Online is my ISP, I have their new FIOS service which is a fiber-to-the-home service with 15Mb uploads and 2Mb downloads.

FIOS has no modem. Verizon hands off an ethernet cable to me and I put a D-Link 604 router on it.

You already know the two Vonage adapters I have.

My network looks like this:
FIOS Etherrnet -> Dlink 604 -> Both Vonage adapters are plugged into seperate ports on the Dlink 604. Each Vonage TA phone 1 port is plugged into the line in port on a Vtech 20-2481 two-line cordless phone.

Detailed testyourviop.com results:

Quote:

MOS Analysis from You TO Boston

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 217 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 245 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 50 ms
Media Delay 151 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 89.7%
Latency 0.04 6.7%
Packet Discards 0.02 3.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 217 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 72 ms
Call Setup Time 72 ms
Media Delay 102 ms
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Mon Sep 05, 2005 8:51 pm    Post subject: Re: lots of echo on RT31P2, no echo on RTP300 Reply with quote Back to top

Your problems sound like problems normally encountered with bad wiring. I would suggest you try unplugging the phone line from the RT31P2 and putting it in the RTP300 and vice versa being sure to change the lines at the adapters. Your goal here would be to test whether the problem is in the adapters or with the phone (or phone cords).

The tones you are reporting are a common problem of the adapter mistakenly recognizing a sound as a DTMF tones. These tones are not sent in the audio stream, they are sent as a separate signal and recreated at the far end as a full tone.

I doubt this is a problem with your ISP. If switching the phone lines doesn't move the problem then I would see if Vonage will switch you to port 2 on the RT31P2.

_________________
Stephen P. Cerruti (ISP: TWC)
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Sep 06, 2005 7:44 am    Post subject: Reply with quote Back to top

If you could, I would switch both lines to the RTP300 as it seems much better than the 31P2.
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Tue Sep 06, 2005 1:01 pm    Post subject: Re: lots of echo on RT31P2, no echo on RTP300 Reply with quote Back to top

[quote="scerruti"]Your problems sound like problems normally encountered with bad wiring. I would suggest you try unplugging the phone line from the RT31P2 and putting it in the RTP300 and vice versa being sure to change the lines at the adapters. Your goal here would be to test whether the problem is in the adapters or with the phone (or phone cords).

To support this, it appears w/your packet loss @31% that is quite high and most likely is a wirirng issue
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Sep 06, 2005 1:14 pm    Post subject: Re: lots of echo on RT31P2, no echo on RTP300 Reply with quote Back to top

taylor2767 wrote:

To support this, it appears w/your packet loss @31% that is quite high and most likely is a wirirng issue


What I hate about TestYourVoIP detailed results...

That is not 31% packet discards. 31% of the degredation can be blamed on packet discards. Packet discards are only 1.9% and an MOS of 4.1 is quite acceptable.

Furthermore a problem as reported by TestYourVoIP would indicate that the problem was not in the analog wiring or analog components of the phones or adapters as I am suggesting but rather would imply a problem with the ISP.

_________________
Stephen P. Cerruti (ISP: TWC)
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Tue Sep 06, 2005 2:32 pm    Post subject: Re: lots of echo on RT31P2, no echo on RTP300 Reply with quote Back to top

That is not 31% packet discards. 31% of the degredation can be blamed on packet discards. Packet discards are only 1.9% and an MOS of 4.1 is quite acceptable.

Furthermore a problem as reported by TestYourVoIP would indicate that the problem was not in the analog wiring or analog components of the phones or adapters as I am suggesting but rather would imply a problem with the ISP.[/quote]

Lol Lol LOL. That's a good way of putting it..everyone is intitled to one mistake.believe me! I've made plenty..
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