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greggerca
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PostPosted: Mon Sep 05, 2005 10:45 am    Post subject: My RTP300 works, my VTech 8100-2 does not... Reply with quote Back to top

Hi there,
I have a new Vonage account and I bought a VTech 8100 cordless phone(s) in addition to the RTP300 which was sent to me.

The RTP300 always works. So I used it to call Vonage and had them add the MAC address of my VTech.

The tech added it, and it is supposed to work.

Every time I start the VTech, it goes from a red light, to a blinking amber light, and then a steady amber light. Almost never green.

Once in a while it goes to a green light. Those few times it goes green, I can receive calls through all the phones, but I can't originate calls anywhere via the VTech.

The RTP300 works all the time.

The VTech doesn't work by itself either.

I've done the following orientations:
Cable Modem -> Linksys Router -> RTP300 -> VTech
Cable Modem -> Linksys Router -> VTech -> RTP300
Cable Modem -> RTP300 -> VTech -> Linksys Router
Cable Modem -> VTech -> RTP300 -> Linksys Router
Cable Modem -> RTP300 -> Linksys Router -> VTech
Cable Modem -> VTech -> Linksys Router -> RTP300

None of them work any better or worse.
I can always get to the Internet through any of the devices.
All the devices have different IP addresses:
Linksys 192.168.4.1
RTP300 192.168.5.1
VTech 192.168.16.1 (requested by the Vonage guy)

My next step is to call Vonage and have them remove my VTech MAC, wait, then call back and have it re-added.

All they've told me to do is "change IP, shut down, restart" which I've done about a bazillion times (as you might imagine).

When I leave the VTech plugged in (and it is amber), I sometimes come back to it and find that the message light is blinking. It is picking up old voicemail messages (we've had 2 VM's ever, and the VTech says that we have 2 VM's, but there is no broken dial tone on the RTP300 or VM's in the Vonage dashboard).

Any help would be great! Is this ever going to work?
Thanks,
TTFN
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scerruti
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PostPosted: Mon Sep 05, 2005 8:56 pm    Post subject: Reply with quote Back to top

I am a bit confused by your message.

Are you trying to use both devices for the same Vonage number? Is that even possible?

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greggerca
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PostPosted: Mon Sep 05, 2005 9:41 pm    Post subject: Reply with quote Back to top

Yeah... I guess it is possible, and also not possible.

I called them, and they gladly added my MAC from the VTech.

I called again and got a really together guy who got both devices sort of working. The end result is that I am going to use my VTech primarily and the RTP300 as a backup in case of problems.

But here's why the VTech wouldn't work:
The voicemail timeout setting on Vonage's dashboard was causing a problem. The default value of 30 does not work. It causes the VTech to get a constant amber light (i.e. not green and ready to go).

Changing it to 50 seconds, it worked. Then changing it to 15 seconds it worked, but 30 always caused a problem.

The tech was pretty happy about it, as was I.

Until I tried to use both devices. They both get independent dial tones. They both synchronize with the voicemail status indepdently. So if you clear the voicemail using the VTech, the RTP300 has no idea.

Also, we discovered that both devices switched off fielding calls. Call once, the VTech rings. Call again, the RTP300 rings.

Also, if you answer a call on the VTech, then try to make an outgoing phone call on the RTP300, you get an error tone (the "doo-dee-doo-dee-doo-dee" that's really fast, but usually followed by an error message from the telco).

So, to fix all this, I unplugged the RTP300 and shelved it for later.

Keep in mind while reading this that the VTech never worked until we changed the voicemail setting. No amount of IP changing, rebooting, reflashing, reconfiguring, recabling etc. would get me a green light on the box. Even without the RTP300 (or any other network gear aside from the VTech) present.

So the tech fixed one problem, and now I have 2 MAC's on my account. I am going to get another Vonage line at another place of residence, so maybe I will try to take this RTP300 and register it for that line. I hate to have extra equipment around.

So, 2 devices do not technically work. Vonage thinks they are 2 independent dial tones (both report the same outgoing number).

TTFN
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scerruti
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Location: Carlsbad, CA (finally)

PostPosted: Mon Sep 05, 2005 10:30 pm    Post subject: Reply with quote Back to top

Thanks for the report. It certainly would be nice if they allowed multiple devices on the same number.

There would be several advantages. It would make it easy to set up a vacation home with the same phone number as at home. People who had an alarm or TiVo that needed a phone line but wanted to use the VTech would also benefit.

I was under the impression that multiple SoftPhones worked, so when you said you were trying to add a second adapter onto a single line my ears perked up.

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greggerca
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PostPosted: Tue Sep 06, 2005 12:17 am    Post subject: Reply with quote Back to top

Hmmm... it might be possible to two devices if only one is powered on at a time.

So in the vacation home scenario, you pack the car, turn off the Vonage router, lock the door and go on vacation.

Once you're there, you plug in your other Vonage device, and you're all set.

However, if you have people in both places, you'd be screwed.

I thought it might be nice to have 2 devices in a place where you can't route lines or something easily. If you have a device downstairs and one upstairs, etc.

I was thinking of leaving these two intact because I wanted my wife to have the option of a non-cordless phone in case something funky happens to the VTech (I mean, funkier than it already is).

If she unplugs the VTech and plugs in the RTP300, I guess that's good enough.

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Massimo
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PostPosted: Wed Dec 14, 2005 9:58 pm    Post subject: Reply with quote Back to top

This thread actually contradicts what I have been hearing from Vonage Help reps: according to them, you cannot have two adapters with one phone line. Is either one or the other. period.

I found myself in the exact situation Steve envisioned: I have an alarm system configured to rely on my Motorola adapter to call the central office in case of emergencies.

My wife bought the Vtech 8100-2 convinced by the good people at the store, that told her it could be used without problems by existing Vonage customer. They should add a disclaimer like :except if have a fax machine, or an alarm system that uses Vonage to call the central station".

In my last call to customer service, they told me to give back the Vtech and buy the new Uniden broadband phone, coming out next week, which has the Ethernet AND the J11 ports.

If you have found a way to keep both routers up (without having to turn off one of the two in turn) I'd like to know. I have already kept the Vtech for a long time, and I am afraid the store may not accept it anymore...

Thanks,

Massimo
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greggerca
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PostPosted: Wed Dec 14, 2005 10:24 pm    Post subject: Reply with quote Back to top


No, it doesn't contradict what you heard. The rep trying to help me thought it would work, but in practice either one gets a dial tone, or the other.

So I have 2 devices activated on one account, but can't use both at the same time.

If they are both hooked up, it's a craps shoot to see which one rings (usually the RTP300 actually).

The Uniden sounds like a better design, but what I've seen so far is that Vonage puts effort in the mainstream devices (like ROM upgrades and QoS), and they don't know much about the specialized hardware.

You might just be better off with the RTP 300 and then buying a 5.8GHz cordless phone (the regular Uniden 5.8GHz cordless phone gets dismal reviews, so beware of the Voip version).

The only positive about having 2 devices on my account is that if we go to one place together, we can take a device with us I guess... you wouldn't want to leave the router at home plugged in though... so I guess there's very little advantage.

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jrobin
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PostPosted: Fri Jan 20, 2006 10:43 pm    Post subject: your vtech solution helped me Reply with quote Back to top

I have three Vonage lines. One number uses the Linsky3000 adapter. One has a VTech. I just purchased a second VTech for my third line.

I plugged the second VTech in and like you I could only get a blinking amber light. Sometimes the amber light would go solid. Never a solid green or dial tone.

Numorous calls to tech support had me rebooting, unplugging, changing IP address as well. I finially told them I had to walk away and would call them back later.

Then I search here.

After reading your post about the voicemail settings, I went to check the vm setting on my third number. First I had it set as the last number in a hunt group. I had to delete that hunt group in order to view voicemail settings.....Well I changed the voicemail time to 25 secs from 30. And wouldn't you know......The green light came on after a quick reset.

I went back and set my hunt group back up and all is good. This makes no since to me but I am glad to have it working. Wished I had checked here first.

Thanks so much, if i hadn't of found your post i would still be without service on my second VTech.
Robin
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