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Steve48
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PostPosted: Mon Sep 05, 2005 6:25 am    Post subject: Reply with quote Back to top

I hope so too. It's that sort of thing that makes the difference between a true consumer service and something used primarily by the technological enthusiast.
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Trowski
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Joined: May 16, 2005
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PostPosted: Mon Sep 05, 2005 10:04 am    Post subject: Reply with quote Back to top

Simple test...knock your modem offline (unplug it) then plug it back in and see what happens...
UPDATE-Just unplugged the modem, and it took the RTP a while to realize that there was not a connection. I could still get a dialtone, and the line indicator lights were still on. But then it took itself off line.
I left the RTP300 plugged in, and after a few minutes I plugged my modem (motorola sb5100) back in. After it synced, the lines came back up, and I was able to dial and make calls....

I also tried the standby button on top of the sb5100, and could make calls then also...

So unless I have to simulate a longer outage (might go out shopping later so if I do I will try again) but at least here it seems to get itself back up with no issues.
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carlp
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PostPosted: Mon Sep 05, 2005 10:21 am    Post subject: Reply with quote Back to top

I have also noticed a loss of dial tone every couple days or so with this device. Internet connectivity is just fine and I never had this issue with the other model so I know it is related to this new model.
Anyway, I have it behind my WRT54G router and since I changed it to a static IP instead of DHCP, I haven't had a loss of dial tone.
It has only been running with a static IP for about a week now, but so far so good. Give it a try.
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Maaz
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Posts: 170

PostPosted: Mon Sep 05, 2005 2:02 pm    Post subject: Reply with quote Back to top

I just simulated an Internet outage as well and it came back online when I plugged the modem in. So, there goes my theory, unless it only applies to longer outages. If anyone simulates a longer outage (an hour or more), please let us know.

During my simulated outage, I checked the status by using the web interface on the RTP300. It still said "Provisioning succeeded" and next to the phone number by Registration Status it was provisioning and it seemed to just stay there. When I plugged the modem back in, it said "Done" after a few seconds and then the phone worked again.

I wonder if a longer outage may cause the Provisioning to fail.

Maaz
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
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PostPosted: Mon Sep 05, 2005 2:30 pm    Post subject: Reply with quote Back to top

I had an internet outage last week that was approx 30 mins long... I think the RTP300 stopped providing dialtone after 2-5 minutes of no connectivity... took a couple of minutes after the connection was up again before it resync'd and started working again, but it did it on its own without me interfering with it.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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NetworkGuy
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PostPosted: Thu Sep 08, 2005 1:20 pm    Post subject: Reply with quote Back to top

Since I rebooted the router after the latest Firmware 1.00.45 update I haven’t had any issues on losing my phone connection. Not 100% positive this was the issue but so far so good. I will continue using a Network monitoring tool I found just in case it’s a connectivity issue with Comcast ‘’but my Comcast is very reliable’’

Thanks everyone for your Info,

Joe
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aic2276
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PostPosted: Thu Sep 08, 2005 9:15 pm    Post subject: RTP300 Router Reply with quote Back to top

Evil or Very Mad I've had Vonage for about a month now and I have to reboot my router several times a day. I'm a Voip technician by trade and have never seen a router / phone adapter as bad as the Linksys RTP300. Whenever I make a call, immediately afterwards I have to reboot the router as it loses dial tone.
Vonage Customer Support is a joke. Took 90 minutes for a technician to tell me the router is bad after I told him in the beginning of the call that it was bad. Also informed him of everything I had done to troubleshoot and he had me do it all over again.
If you're having problems with this router, I suggest going to a D-link DVG-1402S. I've been installing various D-link routers for a couple years now and have yet to run into a problem.
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Sep 08, 2005 9:21 pm    Post subject: Reply with quote Back to top

No offense, but if you are a "voip technician" by trade, why wait for tech support? Maybe you should look into another trade...

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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aic2276
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PostPosted: Thu Sep 08, 2005 9:26 pm    Post subject: Reply with quote Back to top

Because in order to get the phone adapter replaced, you have to use their tech support first. I'm willing to accept that maybe I got a bum router, therefor willing to try a new one. If that one doesn't work, I will buy a D-link. Don't see a need to spend money if a new router works satisfactorily.
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benhart
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Joined: Aug 26, 2005
Posts: 15

PostPosted: Fri Sep 09, 2005 12:15 am    Post subject: Reply with quote Back to top

Same exact damn thing for me too. I will lose dial tone for apparently no reason. Maybe you other guys do have the "golden" routers...
I experience no loss of internet connectivity, the cable modem doesn't lose power or a valid connection to the other side. I have everything here on UPS's...can't understand it. I did recently move from the .43 to .45 which has proven to be a joke. I've always known that firmware upgrades are done to add new features and to resolve bugs....not so in this case.
I've run Ping Plotter through and through, the only thing I notice there is lost packets once I hit any Sprintlink GW or BB routers.
I called Tech Supp once and asked if there was an IP I could attempt to ping from my router in order to verify connectivity...the idiot gave me the IP of his workstation... What a joke!
I find more and more companies tech support dept's are getting worse and worse at actually providing technical support.
Anyway now I'm ranting. I used Packet8 for about 6 months prior to switching to Vonage...I figured that since Vonage actually had commercials and a fancier website that they might have been able to provide a better service...well maybe they do, it's just not when they provide substandard hardware, or untested hardware.
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