Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
winter
New Forum Member
New Forum Member


Joined: Feb 01, 2004
Posts: 6

PostPosted: Sat Feb 07, 2004 9:42 am    Post subject: Vonage Money Back Guarantee Reply with quote Back to top

Well Vonage didnt work out for me during my trial period so I had to call up and request my service be cancelled...I assumed they would keep me on hold forever and then try to convince me not to cancel.

Nothing could be further from the truth... I spoke to someone within a couple of minutes of calling, he asked if I wanted to try to resolve my problems with tech support, I told him no and then he said no problem. Within minutes I had 4 emails from them confirming my account cancellation, cancellation of my number portability, final billing for the 1st months service and my RMA # and equipment return information.

I sent the hardware back via UPS, they received it at 4:10pm on Friday and at 4:50pm I received two more emails confirming that they had received the hardware and that they were crediting back my credit card all of the money I paid for the hardware & service.

I was stunned - anyone considering trying Vonage should definitely give it a shot. They gave the kind of service to me during cancellation that I could only dream about other companies giving me when I am a customer.
View user's profile Send private message
netw1z
Guest





PostPosted: Sat Feb 07, 2004 11:16 am    Post subject: Reply with quote Back to top

You missed it, they threw a party for us today that was crazy! Celebrities, good food, and they flew us all in and we participated in their new television campaign. THey cut use checks and we all have SAG cards now.
Guest






PostPosted: Sat Feb 07, 2004 11:42 am    Post subject: Reply with quote Back to top

^ ^ ^ ^ ^ huh ????
Guest






PostPosted: Sun Feb 08, 2004 2:06 am    Post subject: Re: Vonage Money Back Guarantee Reply with quote Back to top

winter wrote:
Well Vonage didnt work out for me during my trial period so I had to call up and request my service be cancelled...I assumed they would keep me on hold forever and then try to convince me not to cancel.

Nothing could be further from the truth... I spoke to someone within a couple of minutes of calling, he asked if I wanted to try to resolve my problems with tech support, I told him no and then he said no problem. Within minutes I had 4 emails from them confirming my account cancellation, cancellation of my number portability, final billing for the 1st months service and my RMA # and equipment return information.

I sent the hardware back via UPS, they received it at 4:10pm on Friday and at 4:50pm I received two more emails confirming that they had received the hardware and that they were crediting back my credit card all of the money I paid for the hardware & service.

I was stunned - anyone considering trying Vonage should definitely give it a shot. They gave the kind of service to me during cancellation that I could only dream about other companies giving me when I am a customer.


My experience was the same. Ironically, the cancellation process was very prompt, efficient, and polite - in contrast to the up to 1 1/2 hour delays in getting to tech support that I had experienced. Most importantly, the credit to my credit card was transacted within a day of the receipt of the equipment by Vonage. My only beef was that I was not granted full credit, and had to pay for the first month's service, although the operator indicated that I would be granted full credit. The activation is clocked on when the order is processed, and in my case, I didn't receive the hardware for 10 days, which used up almost all of my 14 day full credit return. I spent many hours during the ten days I had it installed trying to get performance to an acceptable level, and finally gave up on it. I really think they should consider the equipment delivery date when calculating the full credit return.

I think Vonage has a great deal going for it in many ways, and when the appear to have improved the robustness of the product, I may try it again.
tta
Guest





PostPosted: Sun Feb 08, 2004 11:59 am    Post subject: Re: Vonage Money Back Guarantee Reply with quote Back to top

winter wrote:

I was stunned - anyone considering trying Vonage should definitely give it a shot. They gave the kind of service to me during cancellation that I could only dream about other companies giving me when I am a customer.


Aren't people concerned about the $39.99 cancellation fee after the trial period ? It's a way of chaining existing customers not letting them leave easily. The bell companies may give you bad service, but they let you leave without whacking you for a fee ! In the future there can be more competition to Vonage from other Voip companies, and this (rather steep) cancellation fee will probably prevent many of the current Vonage customers to leave. Even the wireless companies do not charge cancellation fees. Only Vonage does.
ccourtney
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 30, 2004
Posts: 16

PostPosted: Sun Feb 08, 2004 2:16 pm    Post subject: Reply with quote Back to top

Well I don't know what wireless company you deal with. I have never found one that did not have an early termination fee. As a matter of fact I have two phone on one account it would cost me $300 to cancel service that's a $150 per phone. Granted after the contract is up (usually 2 years) you would not have to pay the fee. But every time you purchase a new phone or change rate plans they reset the clock on your contract. In addition you would usually be a fool not to switch plans (at least in the past) as the pricing has only gotten better and better.

I'm not saying I think a termination fee is a good thing but saying wireless companies don't have them is just plain wrong.
View user's profile Send private message
Guest






PostPosted: Sun Feb 08, 2004 3:31 pm    Post subject: Reply with quote Back to top

ccourtney wrote:

I'm not saying I think a termination fee is a good thing but saying wireless companies don't have them is just plain wrong.

Yes you're right. Wireless companies have termination fees before the contract is up. But after my one-year contract, I can cancel without paying a fee. Vonage has an infinite-term contract Cry
Keith
Full Forum Member
Full Forum Member


Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Sun Feb 08, 2004 10:22 pm    Post subject: Reply with quote Back to top

From what I understand the $39.99 fee is credited back to your credit card once they receive their equipment back.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New josieyk11
New Today 5
Yesterday 9
Total 99000

Who Is On Site
Visitors 88
Members 0
Total 88


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 548 Pages In The Last 60 Seconds
The Vonage VoIP Forum