Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Jaxxx
New Forum Member
New Forum Member


Joined: Sep 02, 2005
Posts: 3

PostPosted: Fri Sep 02, 2005 2:39 am    Post subject: Problems with RT31P2 router Reply with quote Back to top

Greetings,

A few days ago I received my RT31P2 router from Vonage. After a couple of days of follwing the online install instructions, tinkering with it myself and about 2 hours on the phone with Vonage reps, I still cannot get it to work. Here is my setup:

Cable Modem ---- Phone Router --- Other router --- 2 PC's

My other router is also a Linksys. Now, I have tried several different configurations. Going straight from the phone router to my 2 PC's, not having my PC's hooked up at all, etc. Nothing is working. What happens is, on the phone router the Power, Ethernet, and Internet lights are all flashing rapidly. The Phone lights (both of them) light up for a second, about every 30 seconds or so. Immediately after they light up, the phone I have plugged into the phone router makes a "chirp" sound. If I pick up the receiver I get no dial tone, but the button tones do work. I tested cftp at the command prompt and succesfully got back a packet from cftp.vonage.net. When in the current configuration that I illustrated above, both my PC's can acess the internet. I can only get to the setup page of my other router (192.168.1.1) however going to the IP that my voice router is supposed to be at (192.168.15.1) brings up a "Page not found" error.

I am at a loss here, like I said I have talked for about 2 hours to 2 separate Vonage techs and neither one was able to guide me to a solution. I am almost at the point where I am just going to give up and try another service. Any help would be greatly appreciated.

Thanks.
View user's profile Send private message
Jaxxx
New Forum Member
New Forum Member


Joined: Sep 02, 2005
Posts: 3

PostPosted: Fri Sep 02, 2005 9:43 pm    Post subject: Reply with quote Back to top

Well I just got off the phone with Vonage for the THIRD time. I told them what the lights were doing. They were apparently concerned about the Power light blinking, so they had me unplug the AC adapter from a surge protector and plug it directly into the wall. That didn't help any. They then ran methrough the usual ipconfig, /release, /renew bit, had me set up a static IP, etc. When that didn't work they declared the router "bad" and said they would ship a new one out in 3 days. That is simply unacceptable. I am currently in Korea, for a year. To get my router I had Vonage ship the unit to a relative in Florida who then shipped it to me. Vonage of course does not ship to overseas. So now I am supposed to wait while they ship another router to Florida, and then wait for it to go from Florida to Korea? Besides which, I don't think the router is bad. I think something is just screwy with my original router's setup that is preventing the Vonage router from connecting to the Voip server or whatever it is. Of course, neither of the 3 techs I spoked to had me do anything with my router's settings. I mean, these are just people reading from some script. They don't seem to have any knowledge whatsoever of the underlying technology. If their scripted "solutions" don't work they just throw their hands up in the air, declare the router defective and send you another one. I read another post about a person with a similar problem as mine. They got sent 3 replacement routers, each one demonstrating the same problems. At some point don't you have to realize that it's not the router?

I'm about at the point of giving up. There are some people who live in my building who have Vonage set up succesfully so maybe one of them will be able to help out. I have completely given up on Vonage's inept customer service. I am highly disappointed.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Sep 02, 2005 10:29 pm    Post subject: Reply with quote Back to top

You say that you've tried several configurations, but have you tried a "bare bones" setup with nothing but the phone router plugged into the cable modem, a phone plugged into the phone router, and nothing else? If the phone works in that configuration, then you can start adding things until you determine what makes it fail.

If the phone light doesn't come on and stay on, with the power light steady, it would be hard to argue with the bad router diagnosis.
View user's profile Send private message
Jaxxx
New Forum Member
New Forum Member


Joined: Sep 02, 2005
Posts: 3

PostPosted: Fri Sep 02, 2005 10:43 pm    Post subject: Reply with quote Back to top

Steve48,

Thanks for the reply. I was pretty sure that I had already tried the "bare bones" setup but I went ahead and did it again after your post. The same thing happenes, constantly blinking Internet and Power lights, with the phone lights coming on every 30 seconds. I'm going to go ahead and have another router shipped to me.
View user's profile Send private message
booter2
New Forum Member
New Forum Member


Joined: Mar 06, 2005
Posts: 7

PostPosted: Sat Sep 03, 2005 1:29 am    Post subject: Had this happen today Reply with quote Back to top

What is happening is the router is successfully downloading the firmware but never gets confirmation.The Vonage tech may have to "force" the download to be confirmed by either sending it to you for installation or force the device properties to be sent to your router. You may be on a call when the phone lights go out for no explicible reason and the call drops. You may be watching your adapter phone lights and they will go out for a few moments and come back on. Moments after hanging up on one call ,you try to dial out for another and get nothing.
The server is sending the firmware but the adapter is not acknowledging it. After it gets acknowledged , this will not happen.
This seems to happen only on RTP300's with the Texas Instruments chip in it.
This is a formidable router(for home use) , so once the firmware has ' settled in ' , it should be fine

_________________
Voip newbie
View user's profile Send private message
voipduffer
New Forum Member
New Forum Member


Joined: Dec 20, 2005
Posts: 1

PostPosted: Tue Dec 20, 2005 6:40 pm    Post subject: Problems with RT31P2 router - more Reply with quote Back to top

Not trying to steal the thread here, but am posting this to help others that may have problems with installation.

Got all my gear together - ethernet adaptor for the PC, D-Link DSL-300T ADSL modem and Linksys RT31P2 router. Set it up so that the router was not part of the network, (ie just Pc to modem to phone line), put the modem into PPPoE mode and supplied it with the ISP username and password to check I could access the internet and was grinning from ear to ear everything worked virtually out of the box - until I put the router into the network. Then there was no internet connectivity whatsoever.

After running the basic setup and the advanced setup and trying the most obvious changes, carefully noting what I had changed and checking all the FAQs on the Vonage site I finally rang Vonage tech support who took me through the usual configurations and checks, DHCP/PPPoE, ipconfig release/renew, ping this, ping that, power down/power up, reset both modem and router for about 90 minutes before they told me it was a defective router and they would ship me another.

And I would have to pay the return shipping for the "defective" one!!

Except it wasn't a defective router at all. After talking to my son who has a home network, works in IP and is consequently a damn sight more IP savvy than I am, he told me to put the DCT-300T into bridge mode and the router into PPPoE with the username and password needed to log into my ISP account on the router - now that I understand. And hey - it worked!

OK, I bought into a technology I know something about - but not a lot - and I share some of the responsibility for learning and understanding what I am doing. But hey Vonage Tech Support - why didn't you think of trying what my son suggested - you are the paid professionals here - especially as I asked what was the point of having PPPoE on both router and the ADSL modem. If I had not had recourse to my son's knowledge I would have got another router in a couple of days which would have behaved exactly the same.

The moral of the story is simple. Get the help of someone who knows about IP, modems and routers and bypass Vonage Tech Support. You will get up and running much more quickly.

~voipduffer
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.28 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum