Potential New User... A Few Questions

Posts: 12 · Vonage Forum Associate Joined: Sep 01, 2005 Posts: 12

I've been doing some reading on there forums, but I still have a couple of questions.

First, I'm a bit confused about the whole cancellation fee and how it relates to equipment. I read on this forum that the cancellation fee is either $40 or $99. Which is it? Or could it be either one based on where you got your equipment (i.e. free from Vonage or at a retail store).

Second, if I sign up for the service at vonage.com they will send me an adpater free, correct? Is this adapter basically the same thing as the basic PAP2 adapter you can buy at a local store? If I choose to buy the adapter at a local store, do I still have to return it to Vonage upon cancellation? (this may relate to my first question).

Third, are they any other hidden costs that will appear on my bill? For example, if I sign up for the $24.99 unlimited plan what will my final bill be each month (roughly)?

Thanks!

Posts: 1424

Thraxen wrote:

First, I'm a bit confused about the whole cancellation fee and how it relates to equipment. I read on this forum that the cancellation fee is either $40 or $99. Which is it? Or could it be either one based on where you got your equipment (i.e. free from Vonage or at a retail store).

Quote:

Does Vonage apply a termination fee?

Yes. Vonage will apply a $39.99 termination fee when you cancel your account within the first year of service. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the termination fee will be refunded.

Vonage Help

Thraxen wrote:

Second, if I sign up for the service at vonage.com they will send me an adpater free, correct? Is this adapter basically the same thing as the basic PAP2 adapter you can buy at a local store? If I choose to buy the adapter at a local store, do I still have to return it to Vonage upon cancellation? (this may relate to my first question).

Quote:

2.10 Return of Device (Does Not Apply to Business Plus Customers)
(a) Retail Customers. A Retail Customer may only return the Device to the retail store, dealer or other provider from which the Retail Customer purchased the Device. All returns will be subject to the return policy of such retail store, dealer or other provider. We will not accept any Device returned to us from a Retail Customer.
(b) Non-Retail Customers. Non-Retail Customers may return the Device to us within fourteen (14) days of the termination of Service to receive a credit for the $39.99 termination fee (See Section 3.6) provided that:

* the Service is terminated within the first thirty (30) days following the activation of the Service;
* the Device is in original condition, reasonable wear and tear excluded;
* the original proof of purchase are returned with the Device, together with the original packaging, all parts, accessories, and documentation;
* prior to returning the Device to us, you obtain a valid return authorization number from our customer care department, which can be reached at billing@vonage.com or 1-VONAGE-HELP; and
* you pay all costs of shipping the Device back to us.

If you disconnect multiple lines, we will issue you a credit for all termination fees upon receipt of all Devices in accordance with the requirements set forth above.
If you receive cartons or Devices that are visibly damaged, you must note the damage on the carrier's freight bill or receipt and keep a copy. In such event, you must keep the original carton, all packing materials and parts intact in the same condition in which they were received from the carrier and contact our customer care department immediately at billing@vonage.com or 1-VONAGE-HELP.

Vonage Terms of Service

Thraxen wrote:

Third, are they any other hidden costs that will appear on my bill? For example, if I sign up for the $24.99 unlimited plan what will my final bill be each month (roughly)?

Use Vonage's Cost Calculator for an exact amount you would pay each month.

Posts: 12 · Vonage Forum Associate Joined: Sep 01, 2005 Posts: 12

Thanks... I guess the only thing you didn't answer is what device you get free from Vonage when you sign up. Is it the same thing as the PAP2 (2 port basic phone adapter) or something else?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I received an RTP300, which is a two phone line adapter and a four port router rolled into one. I signed up about 3 weeks ago.

Posts: 21 · Vonage Forum Associate Joined: Aug 09, 2005 Posts: 21

I received the RTP300 when I signed up about a month ago.

I got to say my service has been great. Only twice did I have any type of drop in service. And both times I was "hammering" on my Internet connection, trying to break things.

Going from about $120/month with Verizon to $50 for Vonage.....no brainer! (2 lines)

Posts: 7 · New Forum Member Joined: Apr 26, 2005 Posts: 7

Quote:

Does Vonage apply a termination fee?

Yes. Vonage will apply a $39.99 termination fee when you cancel your account within the first year of service. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the termination fee will be refunded.

Vonage Help

This isn't entirely accurate is it? I've always read and been told that if you go to a store and buy the device yourself, then decide to cancel there is no termination fee. The termination fee only applies if Vonage gives you a device.

Posts: 12 · Vonage Forum Associate Joined: Sep 01, 2005 Posts: 12

For you guys that got the RTP300 from Vonage... how long did it take for the device to arrive after you signed up?

And I thought of another question... I saw on their site that you get to choose the area code you would like to have, but is there any way to ensure that you get an actual local number? I'd hate to sign up with Vonage only to end up with a number that would be long distance to my local friends who don't have Vonage.

Posts: 1424 · Last edited by scerruti on Fri Sep 02, 2005 6:32 am; edited 1 time in total

GeneS wrote:

Quote:

Does Vonage apply a termination fee?

Yes. Vonage will apply a $39.99 termination fee when you cancel your account within the first year of service. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the termination fee will be refunded.

Vonage Help

This isn't entirely accurate is it? I've always read and been told that if you go to a store and buy the device yourself, then decide to cancel there is no termination fee. The termination fee only applies if Vonage gives you a device.

The Terms of Service don't exclude retail customers from the termination fee. You may be thinking of the 14 day trial period. During that time you can return the device and not have to pay the termination fee.

Quote:

3.6 Termination Fee (Does Not Apply to Business Plus Customers). You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason during the first twelve months following the activation of your Service.

Posts: 1424 · Posted: Fri Sep 02, 2005 6:31 am Post subject:

Thraxen wrote:

And I thought of another question... I saw on their site that you get to choose the area code you would like to have, but is there any way to ensure that you get an actual local number? I'd hate to sign up with Vonage only to end up with a number that would be long distance to my local friends who don't have Vonage.

You can choose the city your number is in. This should allow you to have a number that is local to your friends. However Vonage does not have local numbers everywhere.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

[quote="Thraxen"]For you guys that got the RTP300 from Vonage... how long did it take for the device to arrive after you signed up?

Mine arrived in 5 days.