Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
HotDog88GT
New Forum Member
New Forum Member


Joined: Sep 01, 2005
Posts: 7

PostPosted: Thu Sep 01, 2005 8:25 am    Post subject: Vonage will not accept IP8100 from Sam's Club Reply with quote Back to top

I am completely baffled by this, and need advice.

Purchased a VTech IP8100-3 online from Sam's Club since my local club isn't stocking them (yet), and Vonage will not accept the MAC address when I enter it on the activation web page. I have confirmed the MAC address on the sticker is correct.

Vonage's second or third level support will not or cannot add the MAC to the system and has instructed me to send it back to Sam's Club for another adapter. VTech makes the phone and sends me to Vonage for help!

If I get another IP8100 from Sam's Club I'm afraid I'm going to run into the same thing again. What's happening here?


Last edited by HotDog88GT on Thu Sep 01, 2005 9:52 am; edited 1 time in total
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Sep 01, 2005 8:44 am    Post subject: Reply with quote Back to top

http://vonage.com/help.php?article=901
did you do this part?
1. Open a web browser such as Microsoft ® Internet Explorer using the computer connected through your IP 8100-2/8100-3 ethernet port. In the address of location field, type http://192.168.15.1 and press ENTER. This displays the login screen. Enter the default password 'VTech' and click on login.
2. On the Setup Wizard screen, click Run Wizard to start the set-up.
3. Follow Wizard screens to complete the setup.
Check for dial tone by pressing the ON button on your handset. If you do not hear a dial tone, please refer to the Troubleshooting section of the user manual.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
HotDog88GT
New Forum Member
New Forum Member


Joined: Sep 01, 2005
Posts: 7

PostPosted: Thu Sep 01, 2005 9:50 am    Post subject: Reply with quote Back to top

I am not yet a Vonage customer. From what I can tell I'm supposed to visit www.vonage.com/activate and enter the place purchased and the MAC address. I assume from there I give CC info and choose a phone number, etc. I can't get past that point.

Once I do get past that point I'm supposed to connect the IP8100 to my router and it goes out and connects to Vonage and completes the set up.

It's very odd that Vonage doesn't like my MAC address, and has instructed me to get another one from Sam's Club. Whose to say that modem won't have problems, too?
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Sep 01, 2005 9:59 am    Post subject: Reply with quote Back to top

ok, it's hard to tell from reading those instructions, but since it's not worth trying...good luck with your next one.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Sep 01, 2005 2:11 pm    Post subject: Reply with quote Back to top

I received a message from this user asking for a response on this question. I certainly have little expertise in the are of retail activation, but I will add what I know and maybe others could flesh it out.

Why does Vonage maintain a list of valid MAC addresses for retail devices?

Vonage is able to limit the devices in use on its network by only allowing devices that are shipped to the consumer pre-configured to work with Vonage. This is important as the use of other, non-approved devices, would certainly increase technical support costs and would possibly put the system at risk for other users.

Is this the best technical solution from a user point of view? No! Vonage could have adopted a model similar to that used with GSM mobile phones where the configuration and customer information is maintained on a smart card that can moved from device to device. However, Vonage primarily used consumer equipment that was available rather than specifying a standard and allowing manufacturers build equipment that meets that standard. See DirecTV for an example of the other business model. The smart card solution would also have allowed users two easily swap out devices when travelling or in case of failure.

Why would a MAC address not appear in the database?

The most likely explanation is human error. A MAC address, or more likely a range of addresses that was shipped for retail sale was not correctly added into the database.

Other possibilities (and I am not referring specifically to this case) include previously registered devices that are specifically black listed possibly because of tampering or unauthorized factory resets, devices that have been reported stolen or devices being sold through non-authorized outlets.

One other possibility is an error in transcoding the MAC address from the user to Vonage.

How should I deal with this situation?

Vonage's advice is to exchange the device. If the MAC address is listed on the outside of the box I would certainly make an effort to verify the address is capable of activation before leaving the store. I would make an attempt to find a MAC address that was significantly different from one that was indicated not to work.

Why can't Vonage just add the address in?

The person who would be requested to add the address would have no knowledge of why the device wasn't listed and could not be reasonably allowed to validate the device. It is likely that a human error problem affecting multiple devices would be caught sooner than later, but the still leaves device exchange as the most expedient solution.

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
HotDog88GT
New Forum Member
New Forum Member


Joined: Sep 01, 2005
Posts: 7

PostPosted: Thu Sep 01, 2005 6:38 pm    Post subject: Not impressed so far Reply with quote Back to top

Thanks for the info...

I'm not impressed with Vonage so far. I don't understand how VTech can package and sell a $150 product and then tell me I can't use it. Getting a straight answer from Vonage to WHY seems to be hard to do. Why can't my MAC address be used? It's a VTech product with a VTech-owned MAC address - just add the address.

I'm returning the unit to Sam's Club. I'm going to order one more - I lose shipping costs here and I'm not very happy about it. I'm betting this next one will have the same problem. Vonage certainly isn't making any guarantees here at all.
View user's profile Send private message
WillyD
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 18, 2005
Posts: 13

PostPosted: Tue Oct 18, 2005 7:59 am    Post subject: IP8100-2 Circuit City Reply with quote Back to top

Sorry to dredge up a 6-week old thread, but this is the problem I am having now.

I purchased an IP8100-2 from Circuit City, and the MAC address is invalid. I am waiting for Vonage's Tech Support to call me back. Are they just going to tell me to exchange my product? What is their usual response time?

If that is the case, it seems a little ridiculous considering that (as someone else said earlier in this thread noted) the phone retails for $150.

So I should go back to Circuit City and either have the staff there verify the MAC address of a particular phone is valid, or call my wife from the store and have her try to register the MAC address of the new phone that I am trying to exchange my $150 unusable thing for.

If I exchage this useless phone I have now, isn't this phone that I purchased that doesn't work just going to end up back on the shelf at CC for some other unsuspecting schmo to pick up innocently and have the same problem down the road that I have now.
View user's profile Send private message
galion
Vonage Forum Master
Vonage Forum Master


Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Tue Oct 18, 2005 10:16 am    Post subject: Reply with quote Back to top

I have not faced this problem since I chose to keep all my components separate rather than integrated, but nevertheless it should work. Circuit City will usually follow the policy and exchange the unit at no cost if you are having a problem. But, you are probably correct, they will reduce the price and sell it again. I hope that isn't the case, but it seems to be the best way to recover for these guys. But, I would have a talk with Circuit City explaining that they are selling a product tied to Vonage that didn't work because of the MAC address. If you tell them that you have little interest in bringing back a second one (and I would be talking to a manager) they may take an interest in helping track the problem. I have seen that at Best Buy. Getting products returned causes them to lose customers and lose the profit margin even if they try to resell it because they have to discount it. I do agree this shouldn't happen and mistakes do happen. But, you have an advantage to make these guys work for you.

I'm sorry to see you having to go through this situation. It shouldn't happen. I wish everyone had my experience so far which has been great.

I would have one suggestion for Vonage and the big box stores selling these units. They would be further down the road if they set up some system where the unit was activated at the store so when you got home all you did was plug it in. That means they actually make a call through the unit. I bet it could be done. The only problem I could think of would be wireless phones that are discharged.

I am also confused by the problems in another way. When I bought my PAP2 at Best Buy a screen popped up on the register that confused the clerk for a second. It was asking for the MAC address on my PAP2. He had never seen it but had not sold a PAP2. He inquired about the problem. Evidently this screen registered my MAC with Vonage, at least that was what we understood. Of course it could have been related to getting my refund too. I don't know. I was wondering if that was true and I am sure some Vonage insider will see this. Could this be part of the problem?

_________________
Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
View user's profile Send private message
HotDog88GT
New Forum Member
New Forum Member


Joined: Sep 01, 2005
Posts: 7

PostPosted: Tue Oct 18, 2005 10:18 am    Post subject: Reply with quote Back to top

The second phone that Sam's Club sent to me worked fine. Interestingly enough, Sam's Club no longer offers this phone on their web site. I'll have to check the local Sam's Club to see if it's on the shelf but if it's not on the web site it might not be available from them any longer. To their credit, Sam's Club did send me a $25 gift card to cover the hassle and s/h.
View user's profile Send private message
WillyD
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 18, 2005
Posts: 13

PostPosted: Tue Oct 18, 2005 11:14 am    Post subject: ip8100-3 availability Reply with quote Back to top

is the ip8100-3 still available? i bought the ip8100-2 plus an extra handset. this cost me ($150+$50)*1.06 (tax)=$212. Minus the $75 rebate is $137.

it looks like the ip8100-3 was available at 4infinitech.com for $165-$75 rebate or $90 + shipping. that would have been nice! of course considering the MAC problems I am having I am glad I picked up the IP8100-2 at a retail store close to my house.

http://66.218.69.11/search/cache?p=vtech+ip8100-3&toggle=1&ei=UTF-8&u=www.4infinitech.com/Scripts/prodView.asp%3Fidproduct%3D3569&w=vtech+ip8100+3&d=bj-RBmFULl95&icp=1&.intl=us
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ritaqb3
New Today 1
Yesterday 9
Total 98996

Who Is On Site
Visitors 107
Members 1
Total 108


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 536 Pages In The Last 60 Seconds
The Vonage VoIP Forum