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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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randym431
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Joined: May 31, 2005
Posts: 67

PostPosted: Wed Aug 31, 2005 8:35 am    Post subject: Ok vonage, wheres my credit? Reply with quote Back to top

Vonage is great at slamming your credit card with a charge if you change something that involves a fee, or cancel service (which I did). They put the charge thru even before you get off the phone with the service rep.
So I returned my router with the email instructions attached. Vontage got the router on 8/22, signed for.
So, they are dragging their feet in slamming my card with a credit for equip returned.
Looks like Vonage is one of "those" companies...
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Aug 31, 2005 9:27 am    Post subject: Reply with quote Back to top

Relax...it will get there. Have you called the billing department to ask them, or did you come straight here?
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chupper
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Full Forum Member


Joined: Feb 23, 2005
Posts: 57

PostPosted: Wed Aug 31, 2005 11:57 am    Post subject: Reply with quote Back to top

Although I believe that patience is important, I'm with Randym on this one. I know exactly what you are saying. Quick to charge, not as quick to credit.

The rep promised me they give credits out as soon as they receive the item back. This is not true. It takes them awhile.

Vonage received my routers back on the 25th. My home account has been credited, my small business account has not (they were received the same day).

Although I don't think its a huge delay, and imagine they will process my 2nd credity any day now, don't rely on a speedy credit.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Aug 31, 2005 12:02 pm    Post subject: Reply with quote Back to top

Yes, it can be frustrating I am sure. But depending on the card used, their policies etc it can take a while...
But it woul dbe interesting to see if billing has been called yet, or if this is the first outlet.
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dnh777
Full Forum Member
Full Forum Member


Joined: Aug 21, 2005
Posts: 69

PostPosted: Wed Aug 31, 2005 1:19 pm    Post subject: Reply with quote Back to top

6 business days can hardly be considered "Dragging Your Feet". Be happy that the paperwork shuffle does not take 6 weeks like some companies. Wink
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Bnr78
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 24, 2005
Posts: 80

PostPosted: Wed Aug 31, 2005 1:52 pm    Post subject: Re: Ok vonage, wheres my credit? Reply with quote Back to top

randym431 wrote:
Looks like Vonage is one of "those" companies...


Please be more specific about being one of "those" companies. Then buckle down for my rebuttle.

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