Chooped up calls - both directions

Posts: 9 · New Forum Member Joined: Nov 23, 2004 Posts: 9

All of a sudden I went from havng great calls to lousy calls. (but once in a while there are great). I just did the www.testyour voip.com (see below) before I made a call.. It started out fair and ended with me not being able to have a conversation. I am pretty sure that Comcast if the problem, but their tests tell them, "no problem" . Sure would appreciate help

The details of my setup are

1 Atlanta . Your location
2. Comcast Your ISP name and type (cable, DSL, wireless etc)
3. Usually 3m/300k Upload and download speeds
4. Motorola SB5120 Modem make and model
5. RT31P2 Type of Vonage adapter used ie RT31P2 or PAP2
6. Cable -Modem - Vonage Setup of Network ie Modem---->Vonage Adapter-->PC

VoIP Quality Test Results
These results have been sent to you by 'joel' at the following IP address: 24.98.108.148

These results were generated at 08/29/05 03:29 PM EDT

Quality Between You and Boston
Forget the phone, try Pony Express
Like tin cans and string
As bad as a crummy cell phone call
Your score: 3.3

As good as a decent cell phone call
Like calling next door
Better than being there!
|
1.0|
2.0|
3.0|
4.0|
5.0

Test Details
The information below explains why your call quality score (MOS) was less than perfect.

MOS Analysis from You TO Boston

Media Quality MOS 3.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 33.3%
Latency 0.35 20.0%
Packet Discards 0.75 43.4%
Packet Loss 0.06 3.2%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 456 ms
Packet Discards 3.6%
Packet Loss 0.3%
Loss Periods Min: 20 ms
Avg: 100 ms
Max: 320 ms
Burst Loss

Jitter Min: 0 ms
Avg: 14 ms
Max: 494 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 78 ms
Media Delay 797 ms
MOS Analysis FROM Boston To You

Media Quality MOS 3.5 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 38.9%
Latency 0.32 21.9%
Packet Discards 0.35 23.4%
Packet Loss 0.23 15.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 456 ms
Packet Discards 1.2%
Packet Loss 0.8%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 80 ms
Burst Loss

Jitter Min: 2 ms
Avg: 9 ms
Max: 105 ms

Signaling Quality Post-Pickup Delay 702 ms
Call Setup Time 712 ms
Media Delay 734 ms

VoIP Traceroute Analysis

Posts: 3198 · Posted: Mon Aug 29, 2005 6:10 pm Post subject:

ouch that ****. chances are the tests they perform are from them to the cable modem which should be perfect. it's outside the network the problem is occuring somewhere. get www.pingplotter.com and run it for a while to try to find the source of your packet loss.