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PostPosted: Thu Feb 05, 2004 8:34 pm    Post subject: Only gone 1 week....SBC already wants me back Reply with quote Back to top

After being with SBC for 19+ years, I had my phone number switched to Vonage on 1-27-04. Today, I received a letter from SBC, offering to "reconnect" me with them for a "special offer" of $17.95/month (oh yeah...fine print says "Price excludes taxes, fees, subscriber line charge, universal service fee, and installation"). This "special offer" would give me unlimited local calls. Period. No long distance included. 2 features are included in this plan: caller ID and call-forwarding. Fine print also says this "special price" is only for "the first 12 months". Yup....need to sign up for a 1 year contract to get this "deal".
Anyway, I sent them an e-mail stating my current situation:

"Thank you for the letter I received today in the mail, offering free
reconnection to SBC. As the letter states, we have been SBC customers
for some time now (19 years at this location). Throughout that time,
we have had excellent service from SBC. Not one problem that I can
think of. So, having said that, I can assure you that our recent
switch to another carrier was not due to dissatisfaction of any
kind with SBC. The only reason we switched was because of value
received for monies spent. The calling plan we have with our new
carrier, Vonage, consists of the following: 500 outgoing minutes/month
(no charge for incoming calls) to anywhere in the United States or
Canada, anytime. The included features are: Caller ID w/name, call
waiting, call forwarding, 3-way calling, voicemail, call transfer,
repeat dialing, call return, real-time online account management,
money back guarantee, and no yearly contract. My cost for this
package, including fees/taxes, is $16.98/month. In
addition, they offer a dedicated fax number which gives me 250
outgoing minutes/month to anywhere in the United States or Canada.
And, like the voice line, all incoming faxes are free. My cost for
this fax line, including taxes/fees, is $10.61/month. Again, with no
yearly contract. As stated previously, we had no problems with SBC for
the many years we had it, and if SBC has a plan similar to what I
currently get from Vonage, I would have little problem returning
(happily) to SBC. Thank you for the very good service you provided to
us over the years, and I look forward to your response. Regards, Mike"

Awaiting their response.......
big_bob
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Full Forum Member


Joined: 1064934432
Posts: 41

PostPosted: Fri Feb 06, 2004 8:52 am    Post subject: Reply with quote Back to top

Being able to write that kind of letter must give you a nice warm, fuzzy feeling inside... Lol

I wonder how many more similar letters SBC has to recieve before the lights come on and they realize they have competition!

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dg
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Joined: 1058042074
Posts: 38
Location: Springdale, Arkansas

PostPosted: Fri Feb 06, 2004 10:19 am    Post subject: Reply with quote Back to top

Makes me want to sign up right now, even if I have to get a different phone #...

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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