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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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szpagat
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PostPosted: Thu Feb 05, 2004 1:42 pm    Post subject: vonage fax service Reply with quote Back to top

Is anybody having problems with using fax line over Vonage service. I t hangs up after 2-3 pages.
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Laureltn
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Posts: 220

PostPosted: Thu Feb 05, 2004 3:06 pm    Post subject: Reply with quote Back to top

Several things:

1. If you can, set your baud rate down to 9600. (Some HPs don't have the instructions in the manuals but you can contact HP directly to get instructions, I'm told.

2. You can try adding *99, as a dialing prefix. I do. It seems to help.

My Motorola device does seem to have more difficulty sending faxes than my Cisco did. Do contact support. They can tweak settings on their end as well. If you happen to have a dsl line filter laying around, slap that on. I did and I did. Smile It can't hurt, right?

good luck,

laureltn
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szpagat
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PostPosted: Thu Feb 05, 2004 3:13 pm    Post subject: Reply with quote Back to top

I am sorry I should give more details. I set my baud rate to 4800 and still having the same problem
I have cisco unit, but not sure how to change *99 prefix on it
I have comcast cable as internet provider
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Laureltn
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PostPosted: Thu Feb 05, 2004 3:15 pm    Post subject: Reply with quote Back to top

I made an assumption too -- drops after 2 or 3 pages OUTGOING or INCOMING?

If it's incoming, definitely call support and go over everything you've tried so far. They can change a setting on the Vonage end that sometimes help with the throughput.


The *99, is for OUTGOING. Just put that in front of the number --

*99, 1-000-555-1212

laureltn
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temproductions
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Joined: Feb 01, 2004
Posts: 54
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PostPosted: Mon Feb 09, 2004 12:08 am    Post subject: Question about *99 Reply with quote Back to top

Laureltn wrote:
I made an assumption too -- drops after 2 or 3 pages OUTGOING or INCOMING?

If it's incoming, definitely call support and go over everything you've tried so far. They can change a setting on the Vonage end that sometimes help with the throughput.


The *99, is for OUTGOING. Just put that in front of the number --

*99, 1-000-555-1212

laureltn


Friends,

At the risk of sounding stupid, what does *99 do?

Additionally, are there any other cool * codes that can be used when placing calls for various functions? I mean besides the obvious *70 for call waiting, *69 for last call return...

Thanks!
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pipman
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Joined: Feb 08, 2004
Posts: 14

PostPosted: Mon Feb 09, 2004 7:13 am    Post subject: Reply with quote Back to top

*99 doesn't seem to work for my HP PSC 2210 all-in-one. Like always, it tries to connect for 30 secs, and then disconnects.

Then of course, I plug it into a regular phone landline and it faxes perfectly.

Also I understand that HPs aren't configurable as far fax baud rates are concerned. Is this true, does anyone have instructions on how to change it, and if so did it help?
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txcas
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Joined: Feb 04, 2004
Posts: 89

PostPosted: Mon Feb 09, 2004 9:49 am    Post subject: Re: Question about *99 Reply with quote Back to top

temproductions wrote:

At the risk of sounding stupid, what does *99 do?


The *99 prefix forces the ATA to fax/data mode. The ATA is supposed to do this automatically but sometimes it fails to do so.
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ericgo
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Joined: Feb 12, 2004
Posts: 21
Location: Seattle, WA

PostPosted: Thu Feb 12, 2004 12:46 pm    Post subject: Fax not working - try this.. Reply with quote Back to top

Well, it seems there might be a setting that will help with connections like faxes and modems. I've been having trouble with my security system trying to dial out to the central station. There is a setting called Packetazation level that you can get Vonage to change. Changing the level to 10 made my system work flawlessly. Since Fax and the modem are basically the same, you might try this.
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pipman
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Posts: 14

PostPosted: Thu Feb 12, 2004 2:07 pm    Post subject: Reply with quote Back to top

So you are saying that we have to call up Vonage and tell them to increase the "Packetazation level" to 10, in order to get faxes to finally work?

I knew it was something on their end, they love to pass the buck and say it's our hardware.

Thanks for the info, I'll give them a call.
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pipman
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PostPosted: Thu Feb 12, 2004 11:44 pm    Post subject: Reply with quote Back to top

Well I had Vonage change the packetization level to 10 and that didn't fix the fax problem, not to mention that the audio was made much worst doing so.

So that's another solution that doesn't seem to work. I hope they can figure out how to fix this problem soon. I'm sure that customers that paid or want to pay for a dedicated fax line much be totally fustrated. I am.
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