vonage fax service

Posts: 2 · New Forum Member Joined: Feb 05, 2004 Posts: 2

Is anybody having problems with using fax line over Vonage service. I t hangs up after 2-3 pages.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Several things:

1. If you can, set your baud rate down to 9600. (Some HPs don't have the instructions in the manuals but you can contact HP directly to get instructions, I'm told.

2. You can try adding *99, as a dialing prefix. I do. It seems to help.

My Motorola device does seem to have more difficulty sending faxes than my Cisco did. Do contact support. They can tweak settings on their end as well. If you happen to have a dsl line filter laying around, slap that on. I did and I did. Smile

It can't hurt, right?

good luck,

laureltn

Posts: 2 · New Forum Member Joined: Feb 05, 2004 Posts: 2

I am sorry I should give more details. I set my baud rate to 4800 and still having the same problem
I have cisco unit, but not sure how to change *99 prefix on it
I have comcast cable as internet provider

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

I made an assumption too -- drops after 2 or 3 pages OUTGOING or INCOMING?

If it's incoming, definitely call support and go over everything you've tried so far. They can change a setting on the Vonage end that sometimes help with the throughput.

The *99, is for OUTGOING. Just put that in front of the number --

*99, 1-000-555-1212

laureltn

Posts: 54 · Posted: Mon Feb 09, 2004 12:08 am Post subject: Question about *99

Laureltn wrote:

I made an assumption too -- drops after 2 or 3 pages OUTGOING or INCOMING?

If it's incoming, definitely call support and go over everything you've tried so far. They can change a setting on the Vonage end that sometimes help with the throughput.

The *99, is for OUTGOING. Just put that in front of the number --

*99, 1-000-555-1212

laureltn

Friends,

At the risk of sounding stupid, what does *99 do?

Additionally, are there any other cool * codes that can be used when placing calls for various functions? I mean besides the obvious *70 for call waiting, *69 for last call return...

Thanks!

Posts: 14 · Vonage Forum Associate Joined: Feb 08, 2004 Posts: 14

*99 doesn't seem to work for my HP PSC 2210 all-in-one. Like always, it tries to connect for 30 secs, and then disconnects.

Then of course, I plug it into a regular phone landline and it faxes perfectly.

Also I understand that HPs aren't configurable as far fax baud rates are concerned. Is this true, does anyone have instructions on how to change it, and if so did it help?

Posts: 89 · Vonage Forum Senior Joined: Feb 04, 2004 Posts: 89

temproductions wrote:

At the risk of sounding stupid, what does *99 do?

The *99 prefix forces the ATA to fax/data mode. The ATA is supposed to do this automatically but sometimes it fails to do so.

Posts: 21 · Posted: Thu Feb 12, 2004 12:46 pm Post subject: Fax not working - try this..

Well, it seems there might be a setting that will help with connections like faxes and modems. I've been having trouble with my security system trying to dial out to the central station. There is a setting called Packetazation level that you can get Vonage to change. Changing the level to 10 made my system work flawlessly. Since Fax and the modem are basically the same, you might try this.

Posts: 14 · Vonage Forum Associate Joined: Feb 08, 2004 Posts: 14

So you are saying that we have to call up Vonage and tell them to increase the "Packetazation level" to 10, in order to get faxes to finally work?

I knew it was something on their end, they love to pass the buck and say it's our hardware.

Thanks for the info, I'll give them a call.

Posts: 14 · Vonage Forum Associate Joined: Feb 08, 2004 Posts: 14

Well I had Vonage change the packetization level to 10 and that didn't fix the fax problem, not to mention that the audio was made much worst doing so.

So that's another solution that doesn't seem to work. I hope they can figure out how to fix this problem soon. I'm sure that customers that paid or want to pay for a dedicated fax line much be totally fustrated. I am.