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Bradley
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Joined: Aug 14, 2005
Posts: 15

PostPosted: Sun Aug 28, 2005 11:36 pm    Post subject: Hello.... are you there? Delayed connection Reply with quote Back to top

I hope I get an answer, since my post about connection issues was more or less ignored.

I have not had calls dropped since that post, and no "busy circuit", but I still get delayed connections.

I call, they pick up but I do not hear them start talking. This is happening all the time with my sister. She starts talking, I do not hear it, then she starts asking if I'm there. Today she started with two hellos which I did not hear, then when I didn't respond, she tried again and I heard that.

To forestall the questions, I'll repeat what I reported in the other post (at which point no one responded further):
Phone Adapter:
Linksys PAP2

ISP:
Comcast

Router Make and Model:
Belkin Wireless G

Telephone Make and Model:
Panasonic 5571

Description of Network:
Cable modem to router, PC and Vonage plugged into router, PC was not even powered on.


Modem: Motorola Surfboard SB5120
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Aug 29, 2005 7:10 am    Post subject: Reply with quote Back to top

I don't know what your original post was that you're so upset about, but I wonder if no one responded because, as in this post also, you didn't follow the very top post on the forum titled "What to post when having technical trouble with Vonage...."

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Bradley
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Joined: Aug 14, 2005
Posts: 15

PostPosted: Tue Aug 30, 2005 1:48 am    Post subject: Reply with quote Back to top

While I don't think that should have anything to do with delayed connections, here's the missing info:

1. Your location
South Jersey

2. Your ISP name and type (cable, DSL, wireless etc)
Already covered.

3. Upload and download speeds
Varies from 5Mbs-13Mbs download, around 360-380+ Kbs upload, using the Vonage test.

4. Modem make and model
Covered

5. Type of Vonage adapter used ie RT31P2 or PAP2
Covered

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Covered

7. Issue you are experiencing ie dropped calls, choppy audio etc
Covered

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

To Boston:
MOS Analysis from You TO Boston

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 35 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 60 ms
Media Delay 140 ms




From Boston:
Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.07 7.6%
Packet Loss 0.34 34.4%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 0.3%
Packet Loss 1.2%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 11 ms
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Aug 30, 2005 7:04 am    Post subject: Reply with quote Back to top

judging from your packet loss and discards, it has everything to do with it.

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Bradley
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Joined: Aug 14, 2005
Posts: 15

PostPosted: Thu Sep 01, 2005 1:21 am    Post subject: Reply with quote Back to top

OK, then if that's the problem:

- Is it Vonage, comcast or what?

- What can I do about it?

- Why does it seem to hit one person in particular. True, I've been calling that person a lot, but I'm starting to ask everyone I call, every time, if they said anything before whatever I heard first. She's the only one that it happens to, and it happens all the time.


I see someone posted a question about whether their problem is Vonage or the ISP, and they were told to go to the page I did. So does the data I posted offer any hints as to which it is? For some additional info, here's info from http://www.vonage.com/help_knowledgeBase_article.php?article=497&refer_id=PSPOPUP which is a Vonage test:

Download speed 10.6Mbps
Upload speed 368Kbps
Quality of Service 96%
Round Trip time 23ms
Max Pause 20ms

It varies from time to time.

My router doesn't have QOS, but in all the calls I've made, the computer wasn't even plugged in, so there is no competition.


One note, though. Comcast is CONSTANTLY pinging me -- I spoke to them and they said that there is nothing unusual about it... I found it when I looked at my router logs. There is no reason for them to do it -- due to firewalls, I don't respond, and in fact they recommend it. So why try?! In any case, I hit a dead end trying to tell them to stop it, including being told to report it to their abuse email address.
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Bradley
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Joined: Aug 14, 2005
Posts: 15

PostPosted: Thu Sep 01, 2005 1:28 am    Post subject: Reply with quote Back to top

OK, tried the one from this forum. Slower speeds, but still more than enough:

http://www.vonage-forum.com/voip-speed-test.html

My Results
Download 5,744,808 bps
Upload 226,352 bps
QOS 93%
RTT 72 ms
MaxPause 50 ms

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 3 simultaneous high quality Vonage® Voip connections.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Sep 01, 2005 7:54 am    Post subject: Reply with quote Back to top

probably comcast, maybe both. either way you have packet loss which is a big hinderance to Voip in general. you can try running www.pingplotter.com for a period of time (say, 24 hours) to try to pinpoint the loss, but whether comcast will/can do anything about it is another story.
what service is your sister using? is it a cell phone? those are much more prone to latency, so contributing to it with your packet discards/loss can amplify the problem.

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Bradley
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Joined: Aug 14, 2005
Posts: 15

PostPosted: Thu Sep 01, 2005 5:36 pm    Post subject: Reply with quote Back to top

My sister is using Bell South POTS. A regular wireline setup. (Actually, she does have a complicated wiring cabinet in the house that no one understands, but I don't think that makes a difference).

Meanwhile, what is a normal result for the testyourvoip? 4.0 out of 5.0 didn't seem that bad, and I recall seeing someone else posting about a 1% packet loss who was told that that was good. Mine seems to vary around 1 to 1.5% (I've only run it a few times).
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polarisdb
Vonage Forum Master
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Fri Sep 02, 2005 10:07 am    Post subject: Reply with quote Back to top

Bradley wrote:
Meanwhile, what is a normal result for the testyourvoip? 4.0 out of 5.0 didn't seem that bad, and I recall seeing someone else posting about a 1% packet loss who was told that that was good. Mine seems to vary around 1 to 1.5% (I've only run it a few times).


I agree with reebok's assessment. This data from your tests illustrates the point:

Quote:

Degradation Sources (To Boston)
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%

Degradation Sources (From Boston)
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.07 7.6%
Packet Loss 0.34 34.4%


Ideally, the Codec should be 100% of your degradation. The packet loss and discards represent lost data, which means lost pieces of your conversation.

To compare, here is a sample of my test results:

Quote:

Degradation Sources (To Boston)
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Degradation Sources (From Boston)
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%


Not sure why this only happens with your sister though. Is it possible that you always call her when everyone in your neighborhood is home from work and hammering the cable network?

reebok's suggestion of an extended pingplotter test is a good idea, and I would also check the signal levels for your Moto cable modem (http://192.168.100.1/signal.html) to make sure everything looks good on your end.

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