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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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SBMongoos
Vonage Forum Master
Vonage Forum Master


Joined: Mar 26, 2005
Posts: 199

PostPosted: Fri Aug 26, 2005 4:53 pm    Post subject: Anybody else about to bail? Reply with quote Back to top

Whatever Vonage tries to do does not improve my service.

- sometimes outgoing calls don't work
-sometimes incoming calls don't come through
- voicemail sometimes works
- sometimes there are big delays between when a message is left and when I actually receive it
- frequently when deleting a voicemail after listening to it the signal doesn't seem to make it back to me to clear the VM lights on my phones

It goes on. They don't seem to know what to do. Not to mention 911 does not work for me as I've tested it.

Anyone have any ideas?
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Aug 26, 2005 5:26 pm    Post subject: Reply with quote Back to top

How is your ISP? Have you tried www.testyourvoip.com and looked at the detailed results with a call to Boston. I would start there.

But for me, everything is a-ok now that I got my new adapter.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 26, 2005 11:41 pm    Post subject: Reply with quote Back to top

Why would I want to leave? 2000+ minutes and still very trouble free (more reliable than my land line). Faxing, dial-up connections, and voice connections all work better than if I used my Verizon land line, and the price is much more agreeable as well.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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cmpfire
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 10, 2005
Posts: 23
Location: Varnell, GA

PostPosted: Sat Aug 27, 2005 7:18 am    Post subject: Reply with quote Back to top

Not me...I am staying...from the very first conception of Voip and the silly mircophone that you had to use on your PC to now Surprised wow! This is a dream!
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jimholcomb
Full Forum Member
Full Forum Member


Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sat Aug 27, 2005 10:32 am    Post subject: Reply with quote Back to top

I have to admit I'm debating it. While my service has been pretty good there are two things bothering me:

1) Outgoing caller ID - I called a friend yesterday who has BellSouth POTS and they almost didn't pick up because the caller ID said "Out of Area". I don't know why outgoing caller ID is so hard to provide and it's starting to bug me.

2) When there's a problem the troubleshooting is a pain, and what I mean here is it Vonage or my ISP? I had a problem a month or so ago that took several weeks to resolve, working with Time Warner and this forum. It would be nice to just call one company to deal with it.

I don't want to go back to POTS, but Time-Warner's digital phone is starting to look better, even though it's about $15 more per month and has many less features.

Jim
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dnh777
Full Forum Member
Full Forum Member


Joined: Aug 21, 2005
Posts: 69

PostPosted: Sat Aug 27, 2005 11:07 am    Post subject: Reply with quote Back to top

Don't ask me, I just got here. No problems here. I couldn't be more happy.
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themew
Full Forum Member
Full Forum Member


Joined: Apr 15, 2005
Posts: 56

PostPosted: Sat Aug 27, 2005 5:44 pm    Post subject: Reply with quote Back to top

dnh777 wrote:
Don't ask me, I just got here. No problems here. I couldn't be more happy.


I've been with Vonage for 6+ months now with a Canadian virtual and LOVE IT!!! So do my friends and family from Canada!!!

In fact, I got a call from a friend in Australia the other night -- sounded like he was right in the same room with me.

After crappy sound with Packet 8 for TWO YEARS of service, I wish I had swiched sooner --- I LOVE VONAGE!! Heck, even the name/caller ID work when forwarded to a cell -- and the network disconnect when your cable modem goes down.

I could come up with a ton of other reasons I love them -- hey you want to leave, then leave -- more room for my calls on their machines.

Check your ISP -- if you're having THAT many problems, it isn't Vonage or we'd all be having those issues.
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gblinckmann
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2004
Posts: 10
Location: Albany, NY

PostPosted: Sun Aug 28, 2005 2:35 pm    Post subject: Reply with quote Back to top

I'm leaving, too. I was happy with Vonage for about a year and a half and got lots of other people signed up. Then, about a month ago, I started having problems with most of my calls.

I called Vonage and ran diagnostics with them. Everything was good with them, so it must be with Time Warner Cable.

I called Time Warner Cable. I ran diagnostics with them. All is good on their side, so the problem must be Vonage.

I hooked up a corded phone to the Motorola phone adapter. Same crappy sound.

I went around with this circle twice with no resolution except "it's not us". I can't fix the problem, but it's my problem to fix. Maybe the problem is Time Warner Cable and maybe it's Vonage. (I suspect that the Motorola phone adapter isn't working correctly.) Bottom line is that I need phone service.

So I signed up with Time Warner Cable for phone service. It costs a bit more and has fewer features than Vonage, but it has one feature. If it doesn't work, they have to fix it. There's no one else to blame.
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Mister13
New Forum Member
New Forum Member


Joined: Aug 28, 2005
Posts: 1

PostPosted: Sun Aug 28, 2005 3:04 pm    Post subject: Leaving? Reply with quote Back to top

I considered leaving many times, I think the worst part of Vonage has been the customer service, if you can call it that. I really despise waiting on the phone for an hour and having someone who can't even formulate a sentence in english answer my questions.

Not to mention the rudeness of some of the representatives. Whats the point of not outsourcing if your representatives from the USA dont have a good grasp of the language and are just as rude as those over seas?

I'm happiest with Vonage when I dont have to deal with them and with their problems in the past couple week I can understand you wanting to leave...not to mention they wont ever even throw you a bone like a credit or something to keep you as a customer.

Sometimes I feel like Ive been taken advantage of too..I do not blame you for leaving.
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Bnr78
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 24, 2005
Posts: 80

PostPosted: Sun Aug 28, 2005 5:16 pm    Post subject: Re: Leaving? Reply with quote Back to top

Mister13 wrote:
I considered leaving many times, I think the worst part of Vonage has been the customer service, if you can call it that. I really despise waiting on the phone for an hour and having someone who can't even formulate a sentence in english answer my questions.

Not to mention the rudeness of some of the representatives. Whats the point of not outsourcing if your representatives from the USA dont have a good grasp of the language and are just as rude as those over seas?

I'm happiest with Vonage when I dont have to deal with them and with their problems in the past couple week I can understand you wanting to leave...not to mention they wont ever even throw you a bone like a credit or something to keep you as a customer.

Sometimes I feel like Ive been taken advantage of too..I do not blame you for leaving.


Do you deserve a credit? And what would it be for? Just to keep you as a customer >.> LMAO. Anyway. I agree the India support does suck both for the customer and if you get a call transfer from there. The most irrate customers come from India....That is to be expected.

Rant and Rave all you want, you got Vonage for one simple thing.......

Not having to pay a high phone bill again.....

So good game...still not happy read my sig.

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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