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mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
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Topic:
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On May 09, 2017 at 06:14:26

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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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simple
question. We
rely exclusively
on a Vonage system
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...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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AdrianLee
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Joined: Aug 26, 2005
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PostPosted: Fri Aug 26, 2005 7:52 am    Post subject: No internet/phone access RT31P2 with D-link DSL-300T Reply with quote Back to top

Hi, hoping someone may be able to help me out.
Just a few Vonage lines for some home based staff to use, and I've been trying to set them up without success.

Got a D-Link DSL-300T modem making the internet connection, plugged into the WAN port of the RT31P2. Fairly standrad BT cordless phone connected to phone port 1 and a machine connceted to one of the ethernet ports.

The problem is, I can't access the internet via the machine, and the phone isn't picking up the connection either.
Wehn connecting the machine directly to the modem, it can access the net fine, so the modem settings seem ok.

Plus, when the RT31P2 is connected up, and set to obtain the IP infor automatically, it does seem to pick up the right settings. And if I turn the router logging on, I can see IP's trying to contact the router. So it seems to me that the router is getting connected, but the machine and phone aren't able to access it.

For extra info, the modem is on 192.168.1.1 and assigning DHCP (to the router WAN port) and the router is on 192.168.15.1 (different subnets, but have also tried it as 10.0.0.5 anyway) assigning DHCP to it's ethernet ports. This is the same way I have a router and modem set up for the office internet connection.

Any suggestions would be great! Vonage tech support just sent me the generic instructions when I asked them for help.....
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CryHavok
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PostPosted: Fri Aug 26, 2005 11:43 am    Post subject: Reply with quote Back to top

The obvious question is - why not replace the D-Link with the Linksys?

Failing that, try the help pages: http://www.vonage.co.uk/help.php?article=452&category=41&nav=3
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AdrianLee
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PostPosted: Tue Aug 30, 2005 3:15 am    Post subject: Reply with quote Back to top

The obvious answer is that the D-Link is just a modem, and the Linksys is just a router, so the Linksys isn't going to work without the D-Link.....

And I can't get the Internet or anything through it, the D-Link has no firewall on it, so that's not blocking it, and the firewall that our ISP has is already set to allow certain things through, such as normal Internet access.

I've been through serveral help pages already, and still no luck.
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CryHavok
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PostPosted: Wed Aug 31, 2005 12:32 pm    Post subject: Reply with quote Back to top

Ok, is the RT31P2 getting an IP address?

I've just had fun with the D-Link you've got, you need to ensure that the netmask is 255.255.255.255 if you're manually configuring things.
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AdrianLee
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PostPosted: Thu Sep 01, 2005 3:32 am    Post subject: Reply with quote Back to top

When set to get IP Address Automatically, the RT31P2 does pick up the IP address from the D-link, yeah. It gets the IP assigned to us by the ISP and appropriate other settings. I don't know if any of it is set to that subnetmask though. Are you talking about the subnet mask that the RT31P2 picks up on it's wan port?

The D-Link is set to assign DHCP from 192.168.1.2 on a subnet mask of 255.255.255.0, though the RT31P2 actually picks up the details of the ISP which is 10.106.xxx.xxx

At the moment I'm thinking of just getting new modems that are going to work, and forgetting about the D-Link's....
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CryHavok
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PostPosted: Thu Sep 01, 2005 12:11 pm    Post subject: Reply with quote Back to top

Hmmm, that 10.106.xxx.xxx address isn't a good sign. That's one of the RFC1918 ranges - which means that you don't have a direct connection to the internet (your ISP is doing NAT, much like your D-Link box can).

Try visiting somewhere like http://www.privacy.net/. The IP at the top of the page should be the same IP as assigned to the modem. When it shows another IP you've got problems... I suspect you'll find problems with running many P2P type programs.

I'd suggest giving Vonage a call.
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MattJ
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PostPosted: Thu Sep 01, 2005 2:58 pm    Post subject: Re: No internet/phone access RT31P2 with D-link DSL-300T Reply with quote Back to top

AdrianLee,

I received a Linksys RT31P2 this week. I've been trying to get it to work with my DSL-300T and I have your symptoms exactly.

i.e. The Linksys successfully obtains an IP lease via the modem (in my case it's 82.71.*.*) and the address of my ISP's DNS server.

The Linksys will give out a lease of its own to my PC.

In short, everything appears fine - but the Linksys won't route any data to the Internet, and there's no Vonage voice service.

However - I have a workaround. I also have a wireless router - a KCorp KLG-575. If I introduce this between the Linksys and the D-Link like this:

PC --> Linksys --> KCorp KLG-575 --> D-Link --> Internet

Now there are 3 layers of DHCP going on. But strangely, this works fine and I can make calls on Vonage, access the Internet from my PC etc.

I know this may not help you - but it seems as though there's a real compatibility issue between the Linksys and D-Link when directly connected - it's not something you're doing wrong.

I thought about upgrading my D-Link firmware but it already has the latest (V1.00B02T02.UK.20040618).

I'll probably stick with my workaround unless anyone has other suggestions? In your place I'd be looking for a different model of modem.
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AdrianLee
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PostPosted: Fri Oct 14, 2005 5:15 am    Post subject: Reply with quote Back to top

Coming back to this a bit late, but I thought I'd jsut round it off with what I got working.

In the end I just gave up with the D-Link DSL300T boxe and got some D-Link DSL504T routers instead.

They worked fine as soon as I plugged everything in and got the ISP details entered into the D-Link for the modem side of things.

I was expecting router to router connections to be more trouble than modem to router, but it seems to have gone fine.

CryHavok, that ISP IP address is fine, it's just how we connect to them and their centralised firewall. So that's an internal IP for them, not our public IP address. I'm confident that wasn't part of the problem.

As you say Matt, it just seems there is some kind of problem with the D-Link DSL300T modem and compatibility. Which seems mad to be honest.....
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jamesm
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PostPosted: Fri Oct 14, 2005 6:32 am    Post subject: DLINk 300T Reply with quote Back to top

Unfortunately there have been some reported issues with the D-Link 300T modem.

You should double check the help page below to ensure your modem has all of the features required to make Vonage work. We believe that the DLink 300T modem is missing NAT capabilities which is causing some of the problems.

http://vonage.co.uk/help.php?article=889

regards

Kerry Ritz
Managing Director
Vonage UK
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