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peterlee Posted:
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rio
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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Randy_Lind
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Joined: Aug 25, 2005
Posts: 26

PostPosted: Thu Aug 25, 2005 8:12 pm    Post subject: VOIP slow to get e-911 so customers get cut off. Reply with quote Back to top

I think that is so stupid. Voip companies should be fine not the users. It is not our fault we get 2nd class 911 after signing up for it.

I been hearing for months that Vonage has ink a deal with verzion but I still don't have E-911.

Vonage only cares about ISP blocking them or chargeing users a fee if they use Vonage. Whatever the problem is I don't think customers should suffer because Voip compaines are slow to get E-911.

FCC wants Voip to carry E-911 but at the same time make them cut 911 off from customers.
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dconnor
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Posts: 2263
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PostPosted: Thu Aug 25, 2005 8:29 pm    Post subject: Re: VOIP slow to get e-911 so customers get cut off. Reply with quote Back to top

Randy_Lind wrote:
I think that is so stupid. Voip companies should be fine not the users. It is not our fault we get 2nd class 911 after signing up for it.

I been hearing for months that Vonage has ink a deal with verzion but I still don't have E-911.

Vonage only cares about ISP blocking them or chargeing users a fee if they use Vonage. Whatever the problem is I don't think customers should suffer because Voip compaines are slow to get E-911.


Randy, I think you might be mis-understanding the issue here.

Vonage has hired some of the most respected people in the industry in order to implement E911, top Wash DC brass.

It took the cellular industry over 10 years to implement what the Voip industry has been given 6 months to do.

The partners that Voip companies must work with to make this all happen are also the same companies that lose the most from the success of Voip.

So, it is sort of like asking a fish to help a fisherman make a better net...

You with me?

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raymillsus
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Joined: Aug 18, 2005
Posts: 24
Location: Haymarket Virginia

PostPosted: Fri Aug 26, 2005 2:42 am    Post subject: Reply with quote Back to top

Why is there no map or information as to where Vonage has already implemented E911. Why is it such a secret? I had something in my welcome kit that said to check for E911 availability dial *933 or 933 I do not remember now. When you call the number it just tells you that your 911 service is activated. That did not tell me if it was E911 or just PO911. There has to be some link somewhere that gives this information. If not, why not. There has to be a roll out schedule/plan in place and the users that have undoubtedly have taken the blunt end of Vonage's growing pains. The customer service is sketchy at best. I have had very few reps that seem to understand their job. People seem to hang in there since this is great technology and are willing to be the beta testers for Vonage and pay for it at the same time. Why does Vonage have to keep this a secret. I am in the IT world and when we have a major roll out (world wide not just nationwide) we have a plan with maps that show who has been done already and the schedule of when other areas are scheduled to be rolled out, it is common industry standards.

Is there somewhere that I can be directed to with this information. And if I have it already how can I find out without falling off the roof and calling 911?

Ray
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 26, 2005 3:08 am    Post subject: Reply with quote Back to top

raymillsus wrote:
There has to be some link somewhere that gives this information. If not, why not. There has to be a roll out schedule/plan in place and the users that have undoubtedly have taken the blunt end of Vonage's growing pains.


There's no special plans, no secrets, conspiracy theories, or other info. The plan (to the best of my knowledge) is as fast as possible to as many customers as possible. The problem is that you're dealing with literally thousands of third, fourth, and fifth parties, all who are scrambling to meet a federal mandate. There's no way to "schedule" how fast or how slow a particular market may take to bring on-line. I think it's safe to say that the majority of the work to bring E911 to Vonage is done outside of Vonage's control. There's nothing they can do about incumbant phone co's, competitive local carriers, and 911 dispatch centers' policies, limitations, etc. For example, in a particular county in Florida, there are only 2 incoming phone lines for ALL cellular 911 calls. Now you want to add Voip 911 to that system? Of course the county's going to balk at the idea, the local phone co doesn't want you in their territory anyway and will make things as difficult as possible, etc. In addition, each dispatch center uses different software, different codes, etc. Easy when you're the local phone co, but when you're nationwide and have to deal with every single possible configuration in existence, it's a bit daunting, especially in such a short timeframe.

Quote:
I am in the IT world and when we have a major roll out (world wide not just nationwide) we have a plan with maps that show who has been done already and the schedule of when other areas are scheduled to be rolled out, it is common industry standards.


Yep, and you're probably in control of the plan, of the steps, and yes, there are standards. As mentioned above, Vonage practically has no control in the matter. When it comes to public safety, there are NO common standards. People have their own ideas of how things should be done and do them how they wish. It was just last month that the state of Florida finally installed a Voip bridge to allow different agencies to be able to communicate with each other. Prior to Aug 1, our police in one county couldn't talk to the police in another (adjacent) county b/c of differing equipment. The situation was even worse when dealing with police & fire or police & ambulance services. Police radios have been in existence for... 50+ years? and we're just now getting around to making them work together, and we're only talking a couple hundred agencies. Try this with tens of thousands of public dispatch points in 6 months.

_________________
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Randy_Lind
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Joined: Aug 25, 2005
Posts: 26

PostPosted: Fri Aug 26, 2005 7:32 am    Post subject: Re: VOIP slow to get e-911 so customers get cut off. Reply with quote Back to top

dconnor wrote:
Randy_Lind wrote:
I think that is so stupid. Voip companies should be fine not the users. It is not our fault we get 2nd class 911 after signing up for it.

I been hearing for months that Vonage has ink a deal with verzion but I still don't have E-911.

Vonage only cares about ISP blocking them or chargeing users a fee if they use Vonage. Whatever the problem is I don't think customers should suffer because Voip compaines are slow to get E-911.


Randy, I think you might be mis-understanding the issue here.

Vonage has hired some of the most respected people in the industry in order to implement E911, top Wash DC brass.

It took the cellular industry over 10 years to implement what the Voip industry has been given 6 months to do.

The partners that Voip companies must work with to make this all happen are also the same companies that lose the most from the success of Voip.

So, it is sort of like asking a fish to help a fisherman make a better net...

You with me?


I know people that work at Verzion that said they are loseing like 300,000 users a month to cells, Voip etc They don't care for the most part.
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri Aug 26, 2005 8:16 am    Post subject: Re: VOIP slow to get e-911 so customers get cut off. Reply with quote Back to top

Randy_Lind wrote:
I know people that work at Verzion that said they are loseing like 300,000 users a month to cells, Voip etc They don't care for the most part.


They may not, but their share-holders do.

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dnh777
Full Forum Member
Full Forum Member


Joined: Aug 21, 2005
Posts: 69

PostPosted: Fri Aug 26, 2005 12:43 pm    Post subject: Reply with quote Back to top

I had no trouble finding out if I had E911 or not! I called them. Speak to the hand
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VonageTPA
Vonage Forum MVM
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 26, 2005 1:42 pm    Post subject: Reply with quote Back to top

With Deadline Looming, Internet Phone Companies Seek Extension
Thousands Of Customers Could Lose Service

POSTED: 9:56 am EDT August 26, 2005
UPDATED: 10:03 am EDT August 26, 2005

WASHINGTON -- A coalition of Internet phone providers is concerned a looming federal deadline could lead to loss of service for tens of thousands of customers next week.

The group is asking the Federal Communications Commission for a 90-day extension of the deadline for customers to acknowledge their understanding of possible problems making 911 calls using the Internet.

Providers of Voice over Internet Protocol service, also known as Voip, are expected to disconnect service to people who have not responded.

The providers, which include AT&T, MCI, and T-Mobile USA, said the FCC order could leave customers stranded in an emergency.

The FCC issued its initial order in May after a series of highly publicized incidents in which Voip users were unable to connect with a 911 operator.

The commission ordered the companies to provide full 911 capabilities by late November.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Randy_Lind
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 25, 2005
Posts: 26

PostPosted: Fri Aug 26, 2005 1:59 pm    Post subject: Reply with quote Back to top

Why must we call? 933 or whatever the number is they sent should say,

I am willing to say Vonage is going to be unable to make it by end of year. E-911 is not important to them if the FCC didn't care Vonage would still be hiding behind the cell phones and drag it out for another 10 years.

Everytime people mention e-911 someone has to say will it took cellphones 10 years. All I have to say is SO! Cells Phones were not ment from the start to replace POT like Voip is.
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri Aug 26, 2005 2:17 pm    Post subject: Reply with quote Back to top

Randy_Lind wrote:
All I have to say is SO! Cells Phones were not ment from the start to replace POT like Voip is.


But they are both very much mobile. I move my Vonage adaptors around all the time, from house to house, college dorms...

Figure that one out, how do you e911 to a dorm room that does not have a legal address?

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