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kw79
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Joined: Aug 22, 2005
Posts: 9

PostPosted: Thu Aug 25, 2005 6:39 pm    Post subject: Would a cable amplifier help Vonage quality? Reply with quote Back to top

Hi,

I had (still have it, but want to drop verizon completely) DSL and never really had any problems or complaints with Vonage. Yesterday I got a cable modem from adelphia and since have had all kinds of problems with Vonage quality. My download speeds at Adelphia's test site are decent (3000-3500) and upload is around 440. I tested it here and got the following:

Download 624,256 bps
Upload 422,624 bps
QOS 91%
RTT 74 ms
MaxPause 110 ms


The download seems weaker than my DSL, upload, QOS, is about the same. I forget what the other numbers were. I currently have the cable modem to my wireless router to the linksys phone adapter (rt31p2). This is how I had DSL hooked up as well. I tried putting the phone adapter first and the connection was actually worse so the router is now first again.

Last month I was having signal problems (mostly with HDTV) and had the cable company come and run new wires and also eliminated 1 splitter (2 tvs) and he said if I want to run those tvs I should get an amplifier and put it at the point of entry. I'm ready to just dump the cable modem and just keep the dsl even though I need to keep a measured service line with it (I guess the positive is I will have a phone during a power outage).

I'm willing to try an amplifier though as a last resort just in case. Does anyone think that will work? The main problem i'm having with Vonage is the quality. It cuts in and out a lot (like wind keeps going by or i'm in a tunnel).

Thanks for any help!
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Aug 25, 2005 6:44 pm    Post subject: Re: Would a cable amplifier help Vonage quality? Reply with quote Back to top

kw79 wrote:

Last month I was having signal problems (mostly with HDTV) and had the cable company come and run new wires and also eliminated 1 splitter (2 tvs) and he said if I want to run those tvs I should get an amplifier and put it at the point of entry. I'm ready to just dump the cable modem and just keep the dsl even though I need to keep a measured service line with it (I guess the positive is I will have a phone during a power outage).

I'm willing to try an amplifier though as a last resort just in case. Does anyone think that will work? The main problem i'm having with Vonage is the quality. It cuts in and out a lot (like wind keeps going by or i'm in a tunnel).

Thanks for any help!


Please try going to www.testyourvoip.com and post the results... it'll help us determine where the bottlenecks are. It could very well be that Adelphia doesn't have enough bandwidth in your area.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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kw79
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Joined: Aug 22, 2005
Posts: 9

PostPosted: Thu Aug 25, 2005 6:53 pm    Post subject: Reply with quote Back to top

This is from me to Boston:

MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 55.7%
Latency 0.06 5.8%
Packet Discards 0.37 35.6%
Packet Loss 0.03 2.7%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 193 ms
Packet Discards 1.7%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 95 ms

Signaling Quality Post-Dial Delay 70 ms
Call Setup Time 160 ms
Media Delay 460 ms


This is from Boston to me:

MOS 3.8 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 49.7%
Latency 0.06 5.5%
Packet Discards 0.52 44.7%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 193 ms
Packet Discards 2.4%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 120 ms

Signaling Quality Post-Pickup Delay 377 ms
Call Setup Time 296 ms
Media Delay 408 ms
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bdbosch
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Joined: Jul 13, 2005
Posts: 1

PostPosted: Fri Aug 26, 2005 12:47 pm    Post subject: Cable Amplifier will not help quality Reply with quote Back to top

Adding an amplifier will not help your voice quality issues. A weak cable signal can result in your cable modem not being able to "sync up" at all, or possibly result in intermittently losing it's connection from time-to-time if you are on the edge. (This is what was happening to me. Believe me, I've been all through this.)

If your cable modem can establish a connection and keep it up, then your voice quality issues lie elsewhere...

Further, a signal amplifier can actually hurt you if you get the wrong kind. Cable internet service requires that you both transmit and receive data along the cable line. Some amplifiers (designed with the idea that the only thing you will do is watch TV) will prevent/degrade your transmissions back to the cable co. equipment. So-called "bi-directional" amplifiers really don't amplify the signal in both directions -- they amplify the signal coming in and allow a return signal with only slight degradation. But again, if your cable modem can establish and keep a connection then your voice quality issues lie elsewhere.

HTH
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polarisdb
Vonage Forum Master
Vonage Forum Master


Joined: Jul 22, 2005
Posts: 177

PostPosted: Fri Aug 26, 2005 12:55 pm    Post subject: Reply with quote Back to top

I would check your cable modem's signal levels before doing anything else. Broadbandreports.com has some good info on this: Cable Modems and Wiring Issues.

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kw79
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New Forum Member


Joined: Aug 22, 2005
Posts: 9

PostPosted: Fri Aug 26, 2005 11:03 pm    Post subject: Reply with quote Back to top

Well I decided to get the amp. My HDTV signal was so bad after adding the cable modem (and another splitter) that many HD channels wouldn't come in and the ones that did came in terrible.

I put the amp at the point of entry, re-ran some wires and eliminated 2 splitters so now I'm down to 3 splitters instead of 6. I put the cable modem directly into the amp. When I call now, as far as I can tell, it seems to be much better.

Although, my wife said when she calls one person they say she is "choppy" but my wife can hear them fine. My downstream power on the modem signal is 16.3 and according to the faq on the link above, it should be below 15 with 0 being the optimal. I can make this better by adding a signal before the modem since too high a signal is going to it.

I'm wondering if this will help the choppy calls? I think it might be their phones as well. They have a vtech and panasonic cordless, and both do it. I guess I know what I'm getting them for Xmas this year. Maybe a nice motorola cordless?
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linnym
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Joined: Jun 03, 2005
Posts: 46

PostPosted: Sat Aug 27, 2005 9:03 am    Post subject: Reply with quote Back to top

Where I come from I have Charter Communications as my cable carrier. They are good about keeping the signal levels proper and they don't like to use drop amplifiers, they are expensive and as someone already said they don't amplify the return signal.
The system is designed to handle 4 outlets in your house with good signal quality and you can get away with up to 8 TV's but when you start adding digital and modems the 4 outlet rule is best. But then what do they do in a situation like yours? They add another drop to your house.
You do not need to purchase an amp, you need to complain to them that the signal levels are terrible and then suggest to them to add that extra drop and your signal issues will go away.
I am in the woods and don't have neighbors to use the extra ports on the tap so I had them install three drops to my house, one to my cable modem, one to my digital box then the last feed my regular TV's and each and every one is just about digital quality.
Last but not least they can up the power levels coming into your house and also the return by adjusting the amplifier on the line at the street.
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