dialtone lost after long idle time

Posts: 13 · Vonage Forum Associate Joined: Jan 06, 2004 Posts: 13

When the phone has not been used for incoming or outgoing calls for several hours, I lose dial tone. This usually happens when I pick up the phone first thing in the morning, when it hasn't been used all night.

I need to reboot the Motorola box, wait about a minute and then get dial tone.

This happens every day. Any ideas on how to fix?

Posted: Wed Feb 04, 2004 6:17 am Post subject:

Check to see if you are losing your ISP connection during this
period. If so, your Moto box may not be "resigning-on" when the
connection comes back up. Idea

Posts: 13 · Vonage Forum Associate Joined: Jan 06, 2004 Posts: 13

Quote:

Check to see if you are losing your ISP connection during this
period.

I don't think this is happening, since my POP email client is polling the server every few minutes all night and its performance seems fine.

I read in an earlier thread somewhere that Vonage has some kind of "keep alive" settings. Does anyone know anything about that?

Posts: 16 · Vonage Forum Associate Joined: Jan 30, 2004 Posts: 16

I just got off the phone with tech support for the same issue. I was loosing my dial tone after 24-48 hours. Internet would still work and incoming call would ring the MTA but caller would be forwarded to VM. I have my MTA outside the router and it would loose the dial tone faster inside the router.

They RMA'd my MTA, but it sounded more like a pat answer and not a diagnosis of what was happening. I'll let you know if my new MTA fixes the problem.