Unable to process request for 911 dialing

Posts: 21 · Vonage Forum Associate Joined: Jul 04, 2005 Posts: 21

After several attemps to activate 911 dialing I received a message that Vonage was unable to process my request for 911 dialing and to contact customer support. I called and tech support said that a 3rd party would have to take care of the problem and it would take 2 weeks to clear up. What do I do between now and then if I have an emergency?

Posts: 1389 · Posted: Tue Aug 23, 2005 8:40 pm Post subject:

Do you stil have a POTS line? I know in some areas the lines are hot just for 911..also you can use a cellphone if need be.
Also the Vonage system can be picky about how the address is entered. I had to put a space in mine where I did not think one existed.

Posts: 1715 · Posted: Tue Aug 23, 2005 9:38 pm Post subject:

Try going to this website:
http://zip4.usps.com/zip4/welcome.jsp

Put your address in there and post it exactly as it spits it back out in Vonage's 911 box and it should clear within 24 hrs.

Posts: 1 · New Forum Member Joined: Aug 23, 2005 Posts: 1

Re: the last post on this subject, no problem finding my address there at the link provided but unfortunately it doesn't appear that Vonage uses the same. In speaking with a Vonage CS rep, they indicated they use mapquest to verify addresses...here's the response I got from Google Maps when I queried them about the source of their data (I like google map system a lot better than mapquest, but both Google and Mapquest has no reference to my address). I am in new construction but AAA already has maps out that show address, as well as the link posted previously. Oh well, being an x-EMT and Cop I can take care of most things that 911 provides, but it is always nice to have backup...I hope this process is resolved soon. It appears to be a weak link in an otherwise awesome service.

Regards

Quote:

Thank you for your note. Google Maps (beta) uses the same satellite data as Google Earth. Google Earth acquires the best imagery available, most of which is approximately one to two years old.

Please visit http://earth.google.com/images_dates.html to view additional information about our coverage.

We update our data regularly and strive to do so as often as possible. Unfortunately, we're not able to provide you with specific information regarding when a specific area will be updated. Also, we do not offer high resolution data by order as this information will be added when it is available from our data providers.

Thank you for your interest in Google Maps (beta).

Regards,
The Google Team

Posts: 21 · Vonage Forum Associate Joined: Jul 04, 2005 Posts: 21

VonageTPA wrote:

Try going to this website:
http://zip4.usps.com/zip4/welcome.jsp

Put your address in there and post it exactly as it spits it back out in Vonage's 911 box and it should clear within 24 hrs.

At this point it wont allow me to enter another address. I guess it locks you out after so many tries and forces you to call customer service.

Posts: 20 · Vonage Forum Associate Joined: Jul 10, 2005 Posts: 20

VonageTPA wrote:

Try going to this website:
http://zip4.usps.com/zip4/welcome.jsp

Put your address in there and post it exactly as it spits it back out in Vonage's 911 box and it should clear within 24 hrs.

Well, I tried this but I can't do it exactly. I did change "Court" to 'CT" but Vonage will not allow me to enter "MD" and put "Maryland" nor does Vonage allow for the 9 digit zip code.

I've waited over 5 weeks for 911 to be active without any response from Vonage. I changed "Court" to "CT" so maybe that will help.

Posts: 1715 · Posted: Wed Aug 24, 2005 3:00 pm Post subject:

On mine it wanted me to change Drive to DR... had waited 2 weeks for it to change, but after changing Drive to DR it came back as verified on the same day.

Posts: 20 · Vonage Forum Associate Joined: Jul 10, 2005 Posts: 20

Geez ! I waited 5+ weeks and I even called Vonage customer service and they said it may take longer, then I change my address from "Court" to "Ct" and I get it set up in about 4 hours !!!!

Posts: 1715 · Posted: Wed Aug 24, 2005 5:38 pm Post subject:

Yeah, I know... that's where this forum shines...and unfortunately Vonage CS misses it. At least we know this way works.

Posts: 86 · Posted: Wed Aug 24, 2005 9:01 pm Post subject: 911

you need to match your address to exactly what www.mapquest.com shows.