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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Aug 22, 2005 8:30 pm    Post subject: Where can report a job well done in CS? Reply with quote Back to top

Everybody wants to be so quick in trashing Vonage for their customer/tech support service, but there are some of us that do have good experiences! Surprised

Is there an email address, phone number etc that we could report to when someone goes above and beyond to help? The tier2 tech I had today spent a good long time with me trying everything to get a dialtone up on my RT31P2, even bringing a MN-700 into the mix, which worked until I get a new adapter.

I know Adelphia has an email, is there anywhere we can report a job well done to?
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tix3on
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Joined: Aug 18, 2005
Posts: 47

PostPosted: Tue Aug 23, 2005 1:26 am    Post subject: Reply with quote Back to top

Just send it to the usual Customer Care ( http://www.vonage.com/help_contactUs.php ). Put in the rep's name and they'll be recognized, however briefly, for doing what they're supposed to do. They route those to the supervisor pool and it trickles back down.
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Butthead
New Forum Member
New Forum Member


Joined: Aug 14, 2005
Posts: 9

PostPosted: Tue Aug 23, 2005 5:59 am    Post subject: Reply with quote Back to top

Thanks I'll be sure and pat that the owner on the back for ya, what a guy making CS right,

JEFFREY CITRON
Chairman & CEO Brush Teeth

JOHN REGO
CFO Brush Teeth

LOUIS MAMAKOS
CTO Brush Teeth

JAY RAPPAPORT
President,
Vonage America Brush Teeth

LOUIS HOLDER
EVP Product Development Brush Teeth

MICHAEL TRIBOLET
EVP Operations Brush Teeth

DEAN HARRIS
Chief Marketing Officer Brush Teeth

BILL RAINEY
President,
Vonage Canada Brush Teeth

KERRY RITZ
Managing Director
Vonage UK Brush Teeth
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Aug 23, 2005 7:03 am    Post subject: Reply with quote Back to top

Thanks for yet another insightful post butthead...you truly live up to your name...Please find another forum to bother.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 23, 2005 10:53 am    Post subject: Reply with quote Back to top

There's also the Snopes.com website. Smile

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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mikedief
Full Forum Member
Full Forum Member


Joined: Feb 08, 2005
Posts: 67

PostPosted: Tue Aug 23, 2005 2:21 pm    Post subject: Re: Where can report a job well done in CS? Reply with quote Back to top

Trowski wrote:
Everybody wants to be so quick in trashing Vonage for their customer/tech support service, but there are some of us that do have good experiences! Surprised

Is there an email address, phone number etc that we could report to when someone goes above and beyond to help? The tier2 tech I had today spent a good long time with me trying everything to get a dialtone up on my RT31P2, even bringing a MN-700 into the mix, which worked until I get a new adapter.

I know Adelphia has an email, is there anywhere we can report a job well done to?


I, too, had a positive experience with getting CS. I had been out of the forums for a while, then came a need to call CS and I was dreading it. These last couple times I waited less than 5 minutes, so I was pleasantly surprised. I don't know if they've finally ramped up staffing enough, or I just got lucky on my timing. In any case, I was pretty happy about it.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Aug 23, 2005 2:23 pm    Post subject: Reply with quote Back to top

Welcome back Kotter!
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polarisdb
Vonage Forum Master
Vonage Forum Master


Joined: Jul 22, 2005
Posts: 177

PostPosted: Tue Aug 23, 2005 2:31 pm    Post subject: Reply with quote Back to top

My Vonage support experience was decent at best when I called regarding my 1 day old dead ATA.

I had trouble communicating with the Indian CSR and it was difficult to get across to her that I couldn't check addresses and settings because it wouldn't even power up. She eventually sent me a new one, but it was a rough road getting there...

_________________
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Vonager
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 16, 2005
Posts: 132

PostPosted: Tue Aug 23, 2005 5:36 pm    Post subject: Reply with quote Back to top

OK, since we're sharing...

My call to tech support yesterday was awful - that is until I got to tier 2 support after which I had excellent service.

After a 15-minute wait, a guy in India picked up, asked me for my acct info, and then... got me disconnected! Sad

Second try Mad ... after about 15 minutes on hold, a lady in India picked up... her baby was crying in the background; lady was talking to me when she could afford to -- that is when her baby was not crying. (I felt bad for her and the baby!) At any rate, she then "tried" to get me to tier2... she stayed on the line after tier2 picked up and the lines were crossed with a lot of delay, noise and static in the background; yes, you guessed it baby was still crying on the line! Tier2 then asked me for a phone number where he could call me back.

Once I was on the line with tier2, it was fabulous from there and my issue got handled timely and very professionally.

Vonage needs to fix 3 main things:
1. Tier1.
2. Have some "sign of life" in answering emails sent to them when a customer needs their help to fix "their" problem.
3. Be reminded that they are in the SERVICE business.

Love my Vonage and hope my calls to CS are very, very, very rare!

Peace!
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