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knorman
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Joined: Aug 19, 2005
Posts: 21

PostPosted: Mon Aug 22, 2005 10:28 am    Post subject: Voicemail Waiting light feature on RTP300? Reply with quote Back to top

Does anyone have any experience (good or bad) with the VMWI (voicemail indicator signal to make the light on your phone flash) using the RTP300? I've seen lots of posts on the forum about VMWI on other phone adapters, but none that specifically mention the RTP300. It's not working for me on my VTech vt2461 phone, which should support it. I do get a stutter tone when there's a message, but the light doesn't flash. The manual for my phone talks about the indicator light, but doesn't say whether it detects by stutter or by FSK

I spoke with Vonage support twice, and they didn't seem to know that VMWI even existed. They kept telling me "we don't offer a service to turn on a light when you have a message." I tried to get them to understand that it's a feature of the phone adapter, not so much a Vonage service, and that lots of people on this forum had had it work with other phone adapters, but they weren't getting it.

Maybe it didn't work with the 1.0.37 firmware, but will with the latest? Any clues?
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Mon Aug 22, 2005 4:30 pm    Post subject: Reply with quote Back to top

Quote:
Get Message Notification 2 Ways
1. You will hear a stutter tone when you pick up the phone.
2. You will receive an email notification indicating that you have voicemail


Vonage does support this, they say it on their web site... so their Techs/CSR's should know this

check in your phones menu, there may be an option to turn it on or off.. my Uniden phone has an option to turn it on or off..


try to reset your phone, sometimes this helps.. lol i know i dound like Vonage, "please reset everything and try again" lol.. Rolling Eyes

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Using Vonage (RT31P2) since Jan 05
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knorman
Vonage Forum Associate
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Joined: Aug 19, 2005
Posts: 21

PostPosted: Mon Aug 22, 2005 6:11 pm    Post subject: Reply with quote Back to top

Quote:
Get Message Notification 2 Ways
1. You will hear a stutter tone when you pick up the phone.
2. You will receive an email notification indicating that you have voicemail


But then, neither of these two ways is actually the VMWI light on the phone.

At one point I did unplug the base of the phone and remove the batteries from the handsets, then plug everything back in. I've also gone into the RTP300 settings, and reset the voice and the router parts to factory settings. I've also unplugged the RTP300 for about half a minute and plugged it in again. No go.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Aug 23, 2005 8:59 am    Post subject: Reply with quote Back to top

knorman,

dabones is on the right track. I had to turn on notifcation of vmail on my cordless phone before it started to work. because vmail is an optional service, most phones do not come with it activated.

I looked at the manual for your phone and it appears to me that you should hit menu and then handset settings and see if there is an option for vmail notifcation.

my phone's manual had no specifics on the menu either and I had to find everything through trial and error.

hope this helps, mundy5

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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Aug 23, 2005 11:17 am    Post subject: Reply with quote Back to top

the stutter dial tone is what sets the light on or off, thats why I mentioned it, and it was mentioned that Vonage does not support a stutter tone, and their web site says they do Smile


I had to turn my indicator on on my phone, so it looks for teh tone, then it will turn on/off the light.. Smile

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knorman
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Joined: Aug 19, 2005
Posts: 21

PostPosted: Tue Aug 23, 2005 1:46 pm    Post subject: VMWI settings Reply with quote Back to top

I've been all through the menus on the phone, and haven't been able to find a setting for it... I've got a .pdf of the manual right here, but it doesn't talk about activating it, it just describes how it works. I would think it doesn't make much sense to have to activate it, since if you don't have a VM service that could trigger it, then it just wouldn't ever turn on anyway, but then I know how electronics manufacturers work, and they tend to do stupid things like that, so I believe that some phones really do make you turn it on.

I can tell pretty plainly that the RTP300 supports the stutter tone, because I hear it whenever I have a message, but the stutter tone isn't turning on the indicator. A lot of phones are triggered by a special inaudible signal called FSK (Frequency Shift Key) to turn on the LED, but my phone's manual doesn't say whether or not that's what it uses. I can't find any documentation for the RTP300 to say what it supports, although as I think I mentioned before, there are references to FSK and VMWI in the source code. I'm just wondering if my phone requires FSK, and the RTP300 doesn't have it fully functioning yet, (if it ever will). The spec sheets for the RT31P2 specifically mention support for FSK VMWI, and I've seen posts on this forum in the past that say they've had FSK work with the RT31P2.

Does anyone know for sure if the RTP300 supports FSK? Or is anyone using a VTech vt2461 with the RTP300? Or the vt2461 with the RT31P2?
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 23, 2005 1:53 pm    Post subject: Reply with quote Back to top

Do be careful in the terminology. VMWI (at least the way I've seen it used) usually refers to the PBXs which use 90 volts to indicate that there's voice mail waiting, hence the acronym Voltage Mail Waiting Indicatior. I highly doubt any of these routers use this and they probably use the stutter/FSK methods.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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outrun
Vonage Forum Senior
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Tue Aug 23, 2005 2:11 pm    Post subject: Reply with quote Back to top

It might depend on the phone. We have the Uniden DCT6485-2. While the specs say "New Message Waiting Indicator with Alert Tone Option", that only applies to the built-in voicemail (answering) system. The message indicator does NOT work with phone-service voicemail. Unfortunately, only reading the manual will point this out.

The same line of Uniden phones that don't have the built-in answering system do support the phone-service voicemail. Go figure.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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knorman
Vonage Forum Associate
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Joined: Aug 19, 2005
Posts: 21

PostPosted: Tue Aug 23, 2005 3:31 pm    Post subject: Reply with quote Back to top

Quote:
VMWI (at least the way I've seen it used) usually refers to the PBXs which use 90 volts to indicate that there's voice mail waiting, hence the acronym Voltage Mail Waiting Indicatior


Googling for "Voltage Mail Waiting Indicator" doesn't bring up any matches, but "Visual Message Waiting Indicator" brings up quite a few. My phone manual refers to the indicator as VMWI, and everywhere else I've seen does, too. There's a brief explanation of it at http://en.wikipedia.org/wiki/Message_Waiting_Indicator. According to that article, stutter tone detection is not VMWI, VMWI is strictly FSK-based.

Here's Linksys's data sheet on the RT31P2: http://www.linksys.com/servlet/Satellite?childpagename=US%2FLayout&packedargs=c%3DL_Product_C2%26cid%3D1119591402181%26site%3DUS&pagename=Linksys%2FCommon%2FVisitorWrapper, which, under "Voice Features" on page 2 refers to the FSK VMWI feature. (Apparently FSK is the technology used for Caller ID, too?)

So, in any case, I'm still looking for anyone that can tell me if the RTP300 uses FSK VMWI or if they've ever gotten a VTech vt2461's message light to work with an RTP300. Thanks everyone!
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kpdillon
Vonage Forum Master
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Joined: Aug 05, 2005
Posts: 159

PostPosted: Tue Aug 23, 2005 4:37 pm    Post subject: Reply with quote Back to top

There are some UK CID settings that can be set on the RTP300:

CID Modulation: fsk or dtmf (fsk is the default)
VMWI Type: (1 is the default)
VMWI Protocol: dtas, ringsplash, batteryrev_dtas

Not sure if modifying any of these settings will help you but it's worth asking VCS.
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