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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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jmbergeal
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Posts: 14

PostPosted: Thu Aug 18, 2005 2:27 pm    Post subject: Collect call from Cuba Reply with quote Back to top

Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call. The Vonage records show 3 1' calls, the last one at the precise time this company claimed to have done its magic. It looks to me like the answering machine picked up, and Canopco decided that that was good enough to send a bill. Obviously, we'll tell them get lost... Anybody ever heard of these sharks? Eek
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jhall376
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PostPosted: Thu Aug 18, 2005 6:48 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

jmbergeal wrote:
Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call. The Vonage records show 3 1' calls, the last one at the precise time this company claimed to have done its magic. It looks to me like the answering machine picked up, and Canopco decided that that was good enough to send a bill. Obviously, we'll tell them get lost... Anybody ever heard of these sharks? Eek


I dont see how this was achieved being that collect calls are not accepted on any of our services...? Confused
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scerruti
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PostPosted: Thu Aug 18, 2005 8:42 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

jmbergeal wrote:
Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call.

Anybody ever heard of these sharks? Eek


Canopco has a website, they handle international collect calls, typically from hotels and other institutions. They are a subsidiary of GlobalLive which is also based in Toronto, Canada.

If you want to contact them they can be reached at (416) 640-1088 or possibly 1-877-252-9222.

The worst case scenario here is that the company may try to put a mark on your credit report. You may want to file a complaint with the FCC.

jhall376 wrote:
I dont see how this was achieved being that collect calls are not accepted on any of our services...? Confused


Search the forum, you will find anecdotal evidence that this is untrue. Vonage may not have billing agreements with other carriers, but that does not stop them from putting through collect calls, just getting paid for them.

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LuisPR
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Posts: 292

PostPosted: Thu Aug 18, 2005 11:06 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

scerruti wrote:

Search the forum, you will find anecdotal evidence that this is untrue. Vonage may not have billing agreements with other carriers, but that does not stop them from putting through collect calls, just getting paid for them.


Yep, very well put. Search it, it has happened.
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houuser
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Joined: Sep 04, 2003
Posts: 435
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PostPosted: Fri Aug 19, 2005 12:49 am    Post subject: Reply with quote Back to top

This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?
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scerruti
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PostPosted: Fri Aug 19, 2005 8:20 am    Post subject: Reply with quote Back to top

houuser wrote:
This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?


I thought about this too, and I surmised he must have ported a previously listed number. The phone company can just google the number to get name and address. (Though they probably have a more efficient method.)

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jmbergeal
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Joined: Aug 16, 2005
Posts: 14

PostPosted: Fri Aug 19, 2005 9:39 am    Post subject: Collect call Cuba/Canopco Reply with quote Back to top

I have had the same number for many years and am listed everywhere. Interestingly, the bill was addressed to me and my ex. A listing that has to be >7 yrs old... jm
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jmbergeal
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Joined: Aug 16, 2005
Posts: 14

PostPosted: Fri Aug 19, 2005 10:00 am    Post subject: Cuba/Canopco Reply with quote Back to top

Thanks to all. I did call Canopco and after stating they had handled the collect call (5' on their bill), I told them that Vonage does not handle these, that my own records showed only 1' (most likely the answering machine's pickup) and that nobody accepted a collect call here.

I'm not sure which of these arguments convinced them, but they credited my account on the spot. Rolling Eyes
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Fri Aug 19, 2005 10:09 am    Post subject: Reply with quote Back to top

houuser wrote:
This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?


That info comes from the LIDB (Line Information Database)

It most likely cost them $.05 - $.10 to get your name with address info.

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 10:44 am    Post subject: Reply with quote Back to top

Just curious, does the Line Info Database have cell #'s as well? I'm porting a cell number over and keeping it unlisted, and would like to make sure this sort of thing doesn't happen to me.

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