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jmbergeal
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PostPosted: Thu Aug 18, 2005 2:27 pm    Post subject: Collect call from Cuba Reply with quote Back to top

Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call. The Vonage records show 3 1' calls, the last one at the precise time this company claimed to have done its magic. It looks to me like the answering machine picked up, and Canopco decided that that was good enough to send a bill. Obviously, we'll tell them get lost... Anybody ever heard of these sharks? Eek
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jhall376
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PostPosted: Thu Aug 18, 2005 6:48 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

jmbergeal wrote:
Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call. The Vonage records show 3 1' calls, the last one at the precise time this company claimed to have done its magic. It looks to me like the answering machine picked up, and Canopco decided that that was good enough to send a bill. Obviously, we'll tell them get lost... Anybody ever heard of these sharks? Eek


I dont see how this was achieved being that collect calls are not accepted on any of our services...? Confused
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scerruti
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PostPosted: Thu Aug 18, 2005 8:42 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

jmbergeal wrote:
Some distant relatives tried to call collect unsuccessfully 3 times in a row from Cuba. Then a bill for $27.50 arrived from a company called Canopco, claiming that it had handled the collect call.

Anybody ever heard of these sharks? Eek


Canopco has a website, they handle international collect calls, typically from hotels and other institutions. They are a subsidiary of GlobalLive which is also based in Toronto, Canada.

If you want to contact them they can be reached at (416) 640-1088 or possibly 1-877-252-9222.

The worst case scenario here is that the company may try to put a mark on your credit report. You may want to file a complaint with the FCC.

jhall376 wrote:
I dont see how this was achieved being that collect calls are not accepted on any of our services...? Confused


Search the forum, you will find anecdotal evidence that this is untrue. Vonage may not have billing agreements with other carriers, but that does not stop them from putting through collect calls, just getting paid for them.

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LuisPR
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PostPosted: Thu Aug 18, 2005 11:06 pm    Post subject: Re: Collect call from Cuba Reply with quote Back to top

scerruti wrote:

Search the forum, you will find anecdotal evidence that this is untrue. Vonage may not have billing agreements with other carriers, but that does not stop them from putting through collect calls, just getting paid for them.


Yep, very well put. Search it, it has happened.
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houuser
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Joined: Sep 04, 2003
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PostPosted: Fri Aug 19, 2005 12:49 am    Post subject: Reply with quote Back to top

This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?
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scerruti
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PostPosted: Fri Aug 19, 2005 8:20 am    Post subject: Reply with quote Back to top

houuser wrote:
This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?


I thought about this too, and I surmised he must have ported a previously listed number. The phone company can just google the number to get name and address. (Though they probably have a more efficient method.)

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jmbergeal
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PostPosted: Fri Aug 19, 2005 9:39 am    Post subject: Collect call Cuba/Canopco Reply with quote Back to top

I have had the same number for many years and am listed everywhere. Interestingly, the bill was addressed to me and my ex. A listing that has to be >7 yrs old... jm
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jmbergeal
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PostPosted: Fri Aug 19, 2005 10:00 am    Post subject: Cuba/Canopco Reply with quote Back to top

Thanks to all. I did call Canopco and after stating they had handled the collect call (5' on their bill), I told them that Vonage does not handle these, that my own records showed only 1' (most likely the answering machine's pickup) and that nobody accepted a collect call here.

I'm not sure which of these arguments convinced them, but they credited my account on the spot. Rolling Eyes
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dconnor
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PostPosted: Fri Aug 19, 2005 10:09 am    Post subject: Reply with quote Back to top

houuser wrote:
This may be a strange question, but where did the billing company get his address to send the bill?

Is the user is not listed in the telephone directory, then what database was used for billing?


That info comes from the LIDB (Line Information Database)

It most likely cost them $.05 - $.10 to get your name with address info.

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 10:44 am    Post subject: Reply with quote Back to top

Just curious, does the Line Info Database have cell #'s as well? I'm porting a cell number over and keeping it unlisted, and would like to make sure this sort of thing doesn't happen to me.

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