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PostPosted: Sat Jan 31, 2004 10:20 pm    Post subject: Can't hear anything Reply with quote Back to top

I've had Vonage about 6 months generally with few problems. For the past few days, however, I get a dialtone but after dialing hear just silence. I even wait a couple of minutes before giving up. The call log on the webpage reflects a completed call even though I didn't hear anything. Similarly, a caller to my Vonage number hears nothing even though the phone does ring. When I answer, there is silence at both ends. No answer to email to customer support so far. I'm using a cisco ata.
Laureltn
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Joined: Aug 19, 2003
Posts: 220

PostPosted: Sun Feb 01, 2004 12:09 am    Post subject: Reply with quote Back to top

the only time i've had this going on is when Comcast was screwed up and we were not getting good upload/download speeds -- during the "mydoom" mess and then they said we had a router going out in our county. you may want to check your up/down speeds and be sure there's nothing going on with your server

good luck,

laureltn
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LA Man
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PostPosted: Mon Feb 02, 2004 6:52 pm    Post subject: Reply with quote Back to top

This can happen if you don't have the right ports forwarded through your router. See the installation instructions on the Vonage web site. I think the port numbers above 10,000 carry voice data and can cause the problem you describe. If you don't have a router in front of your ATA, then I have no idea what is the cause of your problem.
k81478
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Joined: Jan 15, 2004
Posts: 17
Location: Cincy,OHIO

PostPosted: Tue Feb 03, 2004 4:52 am    Post subject: Reply with quote Back to top

LA Man wrote:
This can happen if you don't have the right ports forwarded through your router. See the installation instructions on the Vonage web site. I think the port numbers above 10,000 carry voice data and can cause the problem you describe. If you don't have a router in front of your ATA, then I have no idea what is the cause of your problem.



amen!! I had the same problem---forwarded ports 69 5060-5063 and 10000-20000 perfect since then!!
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