When we place the call, we can not hear.

Posts: 31 · Vonage Forum Junior Joined: Aug 13, 2005 Posts: 31

Im beginning to thin of canceling my Vonage. I mean, Everyday theres a problem. Ok anyway! Here is my problem, I have recently gotten my RTP300 and I was delighted the first day to be released from bellsouth, But every day there is a new problem. Last night we noticed We can call people and recieve calls, But they can hear us and we cannot hear them. This is frustrating and a hassle. Any help.. BTW, They CAN talk back when they call us, But when we call them they can't. Argh..

[ADMIN EDIT TITLE: "Ugh.. Ive had tons of probs. alrdy, Heres another one." IS TOO VAGUE]

Posts: 31 · Vonage Forum Junior Joined: Aug 13, 2005 Posts: 31

bumppppppppppppppppppppppppppppppppppppppp

Posts: 433 · Posted: Wed Aug 17, 2005 7:26 pm Post subject:

Have you reset your Vonage equipment?

Have you reset your modem?

Just a quick thought on the way to normal.

Posts: 31 · Vonage Forum Junior Joined: Aug 13, 2005 Posts: 31

KK ill try it!

Posts: 18 · Posted: Wed Aug 17, 2005 10:21 pm Post subject:

Do a search for one way audio.

Posts: 177 · Vonage Forum Master Joined: Jul 22, 2005 Posts: 177

Could you post some details about your configuration (location,isp,connection type/speed, LAN setup, etc)?

For example, this can happen with a multiple router setup.

Posts: 54 · Posted: Thu Aug 18, 2005 10:56 am Post subject:

I have had the same problem with the RTP300. If you have an additional router plugged into it, you may experience one-way audio.

I agree, it's frustrating, but it's actually really easy to fix. You can do a couple of things; one of the easiest things to do to fix your problem is to log into the router (http://192.168.15.1), go to the the Applications and Gaming tab, select the DMZ page, and activate the DMZ host for IP address 192.168.15.1. That will most likely fix your problem.

I've been a Vonage customer for over 2 years. I've been through it all. I've had every problem that everyone has ever had. I agree that this particular problem is a major annoyance, but I hope that you are able to get things running smoothly so that you can begin to enjoy the benefits of the technology. I can almost assure you that if you enable the DMZ host as described above, things will start to work as they should.

I wish you the best of luck.

Russ

Posts: 1 · New Forum Member Joined: Nov 22, 2005 Posts: 1

temproductions wrote:

one of the easiest things to do to fix your problem is to log into the router (http://192.168.15.1), go to the the Applications and Gaming tab, select the DMZ page, and activate the DMZ host for IP address 192.168.15.1. That will most likely fix your problem.

An interesting suggestion. I don't know what kind of impact that will have on Voip, but I do know that it will take the administration interface to manage your RTP300 and expose it to the Internet so that everyone else can manage it for you.

This is highly NOT recommended.

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

Yeah, assuming he has remote management even turned on. Anyone could guess his IP, remote port, username and password and get into it.