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parsux
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Joined: Aug 16, 2005
Posts: 3

PostPosted: Tue Aug 16, 2005 9:52 pm    Post subject: RTP-300 Internal Communication Error Reply with quote Back to top

Hello,

I am a new and almost ex-Vonage customer. This is my last resort because I am done with their support. I have set up several Vonage lines before at work and for friends so I like to think I am not an idiot, but I am stuck.

I am running a nice WinXP machine, with DSL internet service through Ygnition Networks (partner of Vonage), with a Realtek RTL8139/810x Family Fast ethernet modem.

I know I have all of the cables in the right places.

When I try to log into 192.168.15.1, I get to the router's login in page. I use admin/admin, and then it thinks for about 15 seconds, and goes to a page that says "Internal Communication Error. Exiting." After hours with several support reps, Vonage support thought the router was bad. I just got my second one today with the same problem. I have reset the router several times, unplugged everything several times...I don't know where to go from here.

I can't access any web pages while connected to the RTP-300 router, but ICQ connects. MSN Messenger doesn't work and I can't get to any web pages, but ICQ does work. Weird, huh?

Any ideas out there?

Thanks in advance,

Adam

Sorry, forgot some of this info:

1. Salt Lake City, UT
2. Ygnition, DSL
3. Upload: 687, download: 354
4. Realtek RTL8139/810x Family Fast Ethernet NIC, Tut Systems DSL modem
5. RTP-300
6. Modem---->Vonage Adapter-->PC
7. See above
8. N/A
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temproductions
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Joined: Feb 01, 2004
Posts: 54
Location: Castle Rock, Colorado

PostPosted: Tue Aug 16, 2005 10:18 pm    Post subject: Reply with quote Back to top

Adam,

I just got my RTP300 today, and I'm still messing with it too. Like you, I have set up many Vonage lines as well. I've been a Vonage customer since 2003, with their first Cisco ATA186 adapter. That was when things were relatively simple to set up...

Anyway, it sounds like you need to get logged in to the Linksys before you can do anything else. With a LAN cable plugged into one of the RTP's switched LAN ports (of course), go to the 192.168.15.1 page, and log in using the following:

Login: admin
Pass: password

It worked for me.

Something else that I'm really struggling with that makes NO sense whatsoever: If I create a DMZ host on the RTP's LAN, I get NO incoming audio. People can hear me, but I cannot hear ANYTHING. It's not choppy, it's dead quiet. But we're connected, and the phone call is initiated. I just have no audio.

Also, if I forward high ports (10000 through 20000) to any of the LAN IP addresses under the RTP, the same thing happens. One way audio. WEIRD. And very frustrating. I haven't yet tried just forwarding a few ports, just big ranges. Again, this makes NO sense whatsoever.

I have set up many Vonage configurations with multiple routers, etc. Sometimes it's difficult, but this is stupid.

I'll keep working on it... best of luck to you as well. Keep us posted on your progress. Hopefully you'll be able to get logged into the stupid thing, and it'll be smooth from there.

Take care

Russ

_________________
Comcast HSI in Denver
8mbps/768k
D-Link VTA & a SoftPhone
Happy with Vonage for over 3 years.

http://www.russnixon.com
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parsux
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Joined: Aug 16, 2005
Posts: 3

PostPosted: Tue Aug 16, 2005 10:29 pm    Post subject: Tried the admin/password login... Reply with quote Back to top

with the same message back...internal communication error. Exiting.

I even got the message when I used a bogus u/n and p/w.

Thanks for the response! I miss those good old days with the simple Cisco routers! Smile
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temproductions
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Joined: Feb 01, 2004
Posts: 54
Location: Castle Rock, Colorado

PostPosted: Tue Aug 16, 2005 10:50 pm    Post subject: Reply with quote Back to top

Wow man, you got something weird going on there. Have you done the hard reset? It usually involves pressing and holding that little reset button on the back, and continue to hold that little button while you're plugging power into the unit. That's how the older Linksys routers worked... either that, or just hold that little reset button for a long time while the unit is powered up.

Who knows - that might clear the issue by hard resetting the thing...

I miss the days of the old Cisco 186, man... it was just another peer on the network like everything else. I completely understand, and applaud Vonage for providing routers, but I think the RTP needed some more work. NO ability to enable the DMZ is a joke.

Good luck,

Russ

_________________
Comcast HSI in Denver
8mbps/768k
D-Link VTA & a SoftPhone
Happy with Vonage for over 3 years.

http://www.russnixon.com
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polarisdb
Vonage Forum Master
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Tue Aug 16, 2005 10:57 pm    Post subject: Reply with quote Back to top

temproductions wrote:

Something else that I'm really struggling with that makes NO sense whatsoever: If I create a DMZ host on the RTP's LAN, I get NO incoming audio. People can hear me, but I cannot hear ANYTHING. It's not choppy, it's dead quiet. But we're connected, and the phone call is initiated. I just have no audio.


I've noticed the same thing: Weirdness with RTP300 in dual router configuration

parsux, what web browser are you using? It might be worth trying another one since I've heard of the WRT54G GUI having problems with MSIE that worked with Firefox.

_________________
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outrun
Vonage Forum Senior
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed Aug 17, 2005 2:27 pm    Post subject: Reply with quote Back to top

Are you using ZoneAlarm or any other software firewall? I know that I can't see a lot of the values in the various router screens while ZoneAlarm is active. Maybe it's affecting you a little different?

If you're using something like that, disable it before logging in and see what happens.

Don't know what else to suggest. I got an RTP300 to replace my white-noise RT31P2. While the phone calls are clear, the networkability of the RTP300 needs significant work - a Linksys VPN router that sits behind it can't VPN to work, but other web traffic works fine.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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colvard9
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Joined: Jun 26, 2005
Posts: 72
Location: Upstate, NY

PostPosted: Wed Aug 17, 2005 3:04 pm    Post subject: Reply with quote Back to top

Not being able to access it might be a problem communicating with the router, or with your firewall settings.What IP are you getting? This will help troubleshoot whether your computer can see the router at all.

I'm no expert on this.......what you may have to do is set up the IP on the computer. Under network connections, locate your network adapter. Right click the adapter and select Properties?.then select the Internet Protocol (TCP/IP) and go into the properties there. Under the General tab you can designate the IP address...for example, 192.168.1.10. Set the router as the gateway...192.168.1.1 and use the default subnet mask, 255.255.255.0.

give this a try colvard9

_________________
RoadRunner/AOL
Motorola--SB4200 SURFboard Cable Modem
Linksys WRT54G- 4-port switch
Linksys PAP2 phone adapter
Vtech ip5825 5.8Ghz Dual phones
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berudd
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Joined: Sep 11, 2005
Posts: 2

PostPosted: Sun Sep 11, 2005 10:04 am    Post subject: Reply with quote Back to top

I resolved this:

""Internal communication error. Exiting.""

By disconnecting the PC form the router and pressing the rest button on the router until the power light flashed and then letting it sit for a few minutes.

Incidentally, I started getting the error after leaving the router unplugged over night. Doing also caused me to lose my wireless security settings (meaning my laptop could not connect) and also seemed to cause all my calls to go straight to voicemail.

NICE!
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SuperGhost
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Joined: Aug 23, 2005
Posts: 4

PostPosted: Thu Nov 17, 2005 11:23 am    Post subject: Reply with quote Back to top

I have the same problem with mine and i dont even use Vonage on this router. Been having the "Internal communication error. Exiting." come up quite often, it's certainly the hardware. I dont like resetting my modem every time this happens!
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