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jmbergeal
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Joined: Aug 16, 2005
Posts: 14

PostPosted: Tue Aug 16, 2005 4:23 pm    Post subject: Is a UPS useful? Reply with quote Back to top

I thought I would protect everything with a UPS. But a recent storm led to a power outage and even though when I came back home internet was up, I had to disconnect/reconnect the 2 Linksys routers to get service back (obviously cable went down w/power). Had they lost power, perhaps they would have reset and restored phone service w/o my help? No answer from e-mail to Vonage on that. Input appreciated.

A nasty storm 2 days ago actually killed one of my 2 routers (still behind the UPS/surge suppressor). After a while on the phone, V. declared router kaput and is sending a new one (TI Linksys RTP300).

Original config:

cable modem Motorola SB4100 surfboard,
then 2 linksys RT31P2,
then off of one of these guys Netgear router WGR614V5,
then all the home computers (I wanted to get the network mgt/filter fns of Netgear). Comments on config. also appreciated.

jm
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sdstuckey
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Posts: 52

PostPosted: Tue Aug 16, 2005 5:39 pm    Post subject: Reply with quote Back to top

IMHO:

I love having my router and Voip adapter on a UPS.
Last hurricane season during the worst power times, my internet was up and I had phone service during 3-6 hour outages.

I would imagine that in your scenario where internet connectivity was lost, a reboot would have helped. My router has a cron feature which basically runs a script to renew dhcp info (reconnect).

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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Aug 16, 2005 6:10 pm    Post subject: Reply with quote Back to top

My experiences mirror sdstuckey. We had several short power outages since the UPS was installed and I was able to get news, power outage information and weather updates via my Internet connection.

We have cell phones with good coverage at home for backup so I am unconcerned about any less reliability arising from not having a POTS connection.

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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Aug 16, 2005 6:18 pm    Post subject: Reply with quote Back to top

Other thoughts...

If Vonage wasn't willing to replace your router then it might have been covered by the UPS manufacturer. You should contact them anyway, if your router was killed then your UPS may no longer be much good at surge suppression.

You should try to figure out how the router was fried and try to fix it. As I said a call to the UPS manufacturer is in order. You may also need to consider grounding your telephone wires (if that was the source of the surge.)

Thoughts on your configuration...

Depending on your ISP you may want to look at moving up to an SB5100 series cable modem. They are generally preferred on this board and seem to have handled the Comcast speed upgrades better than the 4100s. Obviously if everything is working then don't touch a thing.

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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Aug 16, 2005 6:47 pm    Post subject: Reply with quote Back to top

I would mirror scerruti and say the SB5100 is a good move, although I know Adelphia stopped issuing the 5100 and is now on the 5101 I believe...
Also, does anyone have a preference for a UPS? I was interesting in getting one for the current (knock on wood) and upcoming (knock on wood again) hurricane season.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 16, 2005 11:39 pm    Post subject: Reply with quote Back to top

It might depend on which cable co you have (and who they were before they were bought out by whoever owns them now), but durring the hurricanes, Comcast in SW Florida was totally unreliable. They lost signal at the slightest power glitch and would take 5 or so minutes to come back on. Sure, Comcast's headend servers have backup power, but their distribution amplifiers on the power poles & streets requires power from those poles. So, a UPS would have kept your routers powered, but without anything on the other end, they would have been useless. Dial-up worked as long as the phone line cans along the roadside wasn't underwater (or missing, as we found in some cases) DSL held up mostly as well as the phone lines did. Once you got water into the cans, it was all over though. If you have DSL, the UPS might make sense... chances are you're probably not going to be on the phone when the island's 6 feet underwater, but I'm crazy enough to be calling at those times. Smile Even the cell networks eventually failed (and didn't come back on for some time). We still have cell towers in my area which still haven't come back to full power yet.

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Total calls since Jul 24, 2005: 4,794 calls
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Aug 17, 2005 6:16 am    Post subject: Reply with quote Back to top

Wow..good point..I have Adelphia up here north of West Palm Beach and I have to admit they did a pretty good job getting us back online pretty quickly 2-3 days after both Jeanne and Frances. Dialup was ok once they got some generators up here for Bellsouth. I got a free AOHell disk at Publix and used that during the downtime.
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Clutch82
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Joined: Aug 25, 2005
Posts: 3

PostPosted: Mon Aug 29, 2005 10:13 am    Post subject: Re: Is a UPS useful? Reply with quote Back to top

Hey,
YES you def. need a UPS and a dedicated surge suppressor. My system has been on both ever since a surge destroyed by router. All my communication aside from Cell phone depends on the broadband connection so it's really important to make sure the connection is reliable. I bought mine from [ADMIN EDIT - PLEASE READ THE FORUM RULES REGARDING LINKING] ,the site has a good description on what power equipment you need in the Store section, and they have a UPS, Surge Sup. and telephone wire kit. Also lots of info on providers and installation.

------------------------------------------------------------------------------------

[quote="jmbergeal"]I thought I would protect everything with a UPS. But a recent storm led to a power outage and even though when I came back home internet was up, I had to disconnect/reconnect the 2 Linksys routers to get service back (obviously cable went down w/power). Had they lost power, perhaps they would have reset and restored phone service w/o my help? No answer from e-mail to Vonage on that. Input appreciated.

A nasty storm 2 days ago actually killed one of my 2 routers (still behind the UPS/surge suppressor). After a while on the phone, V. declared router kaput and is sending a new one (TI Linksys RTP300).

Original config:

cable modem Motorola SB4100 surfboard,
then 2 linksys RT31P2,
then off of one of these guys Netgear router WGR614V5,
then all the home computers (I wanted to get the network mgt/filter fns of Netgear). Comments on config. also appreciated [ADMIN EDIT - PLEASE READ THE FORUM RULES REGARDING LINKING].
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Trowski
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Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Aug 29, 2005 10:15 am    Post subject: Reply with quote Back to top

Nice...welcome to the forums..
You will be quite happy with the rtp300. I thought we were going to get fried two days ago also as there were some nasty storms aroound, but came through a-ok.
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