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You can recollect
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The devices are
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Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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torbjon
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Joined: Aug 16, 2005
Posts: 5

PostPosted: Tue Aug 16, 2005 12:43 pm    Post subject: unable to access internet: Linksys RTP300 Reply with quote Back to top

The location:
Guttenburg, NJ (just across the river from NYC)

The computer:
Dell Dimension 4100, Pentium III processor, 384 MB ram, Windows ME

The modem:
Toshiba PCX 2500 cable modem (supplied by Time Warner/Roadrunner)

The thingy (router? voip?):
Linksys RTP300 (supplied by Vonage)

The configuration:

Time Warner Roadrunner cable comes out of the wall and into the Toshiba PCX 2500 cable modem.
Blue ethernet cable comes out of Toshiba PCX 2500 cable modem and into the blue ethernet port on the back of the Linksys RTP300 (labled Internet)
Yellow ethernet cable comes out of the yellow Ethernet port #1 on the back of the Linksys RTP 300 and into a Linksys Compact USB 2.0 10/100 Network Adapter.
Linksys Compact USB 2.0 10/100 Network Adapter goes into the USB port on the back of the computer.
Phone jack goes from green Phone 1 port on back of LInksys RTP300 to a telephone.

Additional information:

there was NO software shipped with the Linksys RTP300 device (which came new, from Vonage)

The problem:

Unable to access the internet, although the phone seems to work...

Attempted solutions:

Many (many) hours on hold and on the phone with customer service reps.(no joke, no rant, over 8 hours of my life so far have been spent just on the phone with these people, including more hours reading the manuals, setting things up and continually rebooting everything) At first they had me run winipcfg, however there was no Fast Ethernet option in the drop down menu, so nothing could be done from that screen.
Next they had me go to Start>Settings>Control Panel>Network and had me choose the TCP/IP -> Linksys USB 2.0 10/100 adapter and had me alter many of the settings in there (DNS Configuration, Gateway, and IP Address) After all of the changes were made to the TCP/IP settings, after all of the reboots and waiting and following instructions, we still did not have internet access.
It was at this point that I was mysteriously disconnected from customer service, leaving me with the option of starting all over again or blowing my brains out.

As a last resort I thought I would try these forums to see if anybody here could lend me a hand. If not then I guess I'll just have to cancle Vonage and go back to the ol' tin can and string system we had before.

Thank you for your time and energy
twj
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 16, 2005 1:13 pm    Post subject: Reply with quote Back to top

I'm sure you've probably already done this, but if you could humor me, it'll give me a foundation to work from:

Disconnect the computer from the router, then press & hold in the reset button on the back of the RTP300 for 5 seconds (until the power light starts to blink). Leave the router alone for 10 minutes and then reconnect the computer and see if this helped.

If this failed, try this:

Power off everything (RTP300, laptop, cable modem). wait 60 seconds. Power up the cable modem, wait 10 seconds, power up the RTP300, the power up the laptop.

Once everything's up & running, try accessing http://192.168.15.1/ on the laptop. This is the address for the router itself.

If a Linksys Login page shows up, please post the version # that it displays in the upper left corner. The current version is 1.00.37.
If this worked, try accessing a regular website, such as NYTimes.com, etc.

If this works and internet webpages don't, then we probably have a DNS issue.

If the above does not work, chances are your laptop's not properly configured. Been awhile since I've played with Win9x-based operating systems (and ME's by far the worst/most unstable OS Microsoft has come out with). The gist is that you'll want to go to the network adapter properties and set everything to run as DHCP or "Provided Automatically" for your IP and DNS settings. Unfortunately, WinME requires reboots to properly change these settings, so you will need to allow it to do so.

Let me know what happens and we'll go down whichever path you need to take.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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torbjon
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PostPosted: Tue Aug 16, 2005 1:31 pm    Post subject: Reply with quote Back to top

nope, the page::

http://192.168.15.1/

cannot be displayed.

additional information::

it's a desktop, not a laptop computer.

I am currently able to access the internet via a USB cable from the modem to the computer, this is the way we had it before attempting to install Vonage.

The Linksys RTP300 is currently not connected to anything (probably why http://192.168.15.1/ won't display, yes?) because if it is connected to the modem then I won't have internet and couldn't chat with you (and, hopefully, solve this problem)

However:

When the devices were hooked up according to the instructions and after the tech support, I was still unable to access the page http://192.168.15.1/

thank you for the quick reply...

((currently chatting online with Time Warner tech support people,,, they seem to be convienced that the problem is not with them... *sighs*)
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HunterMcD
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Joined: Aug 05, 2005
Posts: 114

PostPosted: Tue Aug 16, 2005 1:40 pm    Post subject: Reply with quote Back to top

What happens when you hook the computer up via the Ethernet port instead of the USB?
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torbjon
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PostPosted: Tue Aug 16, 2005 1:41 pm    Post subject: Reply with quote Back to top

did you just edit your post while I was replying to you? wow...

as far as turning thing off, holding reset buttons, waiting (waiting waiting) and rebooting,,, ya, more times than I care to to count, but I will, of course, try it all again as you have suggested (as this is The Best tech support I've recieved about this subject so far and I really don't want to blow it)

As an aside, I find it Very Interesting that you are telling me to "set everything to run as DHCP or "Provided Automatically" for your IP and DNS settings" whereas the Vonage tech support guy told me over the phone to go in there and manually configure those settings...
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torbjon
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PostPosted: Tue Aug 16, 2005 1:50 pm    Post subject: Reply with quote Back to top

HunterMcD wrote:
What happens when you hook the computer up via the Ethernet port instead of the USB?


I tried that the other night and could not connect to the internet, but this was after tech support had me reconfigure the TCP/IP settings, a million reboots and a few near fatal crashes *sighs* So I wasn't sure if the problem was with my settings or my cable modem.... Time Warner is currently assuring me that the problem is not with them or their equiptment, but I will be calling them later tonight when my wife comes home with the cell phone to further discuss the issue. My computer tells me that the drivers and USB 2.0 10/100 Network Adapter is installed and working properly (when I have it plugged in, that is...)

since I will soon be shutting everything down and playing with cables (again) I will try that first and see what happens...

thank you all for the quick responses, why I didn't come here First is beyond me. Sooooo much nicer than the phone tech.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 16, 2005 2:35 pm    Post subject: Reply with quote Back to top

torbjon wrote:

http://192.168.15.1/

cannot be displayed.
...
I am currently able to access the internet via a USB cable from the modem to the computer, this is the way we had it before attempting to install Vonage.


Okay. As long as you're connected solely by the ethernet adapter and not the USB cable and not getting that page, then the issue is most likely (95% chance) the computer's configuration rather than the cable modem or router. The Vonage phone service working proves the internet connection works and the router is functioning at some level. As I said earlier, WinME is very unstable. The problem might ultimately be WinME's TCP/IP stacks are corrupted, but we can try a few other things before throwing in the towel...

Since you're currently connected to the 'net, go to Linksys' website and download the latest drivers for your network adapter. Also, locate your WinME CD, as the computer will probably ask for it in the next few steps. Unpack/unzip/extract the driver files to a location where you'll be able to find them.

Once you've done that, (you'll have to excuse me, been years since I've played with Win9x, so I'll try to lead you in the right direction, but it might be called something different.) Try going to your control panels, networking, and REMOVE anything which references the Linksys adapter in there. Also remove TCP/IP. When you click OK, it should want the WinME CD and then it'll want to reboot. Unplug the USB network adapter before it reboots. Also unplug the USB cable that connects the cable modem to the computer.

Also, this would be a good time to power down the cable modem and router and connect the RTP300 router to the cable modem, then power them back up.

So the computer will boot up... connect the USB Linksys adapter after it's done booting. It should go through an Add New Hardware type wizard. If you have the option to "Have Disk", click that and point it to the Linksys driver you just downloaded. It should auto-configure from here, will probably want the WinME disc again, and will probably reboot again. Let it. Also, this is when you want to have all of the RJ45 (cat 5/yellow/blue) cables connected up. It should power up, and in theory, if everything works as it is supposed to, will get an IP from the router and you'll be able to hit http://192.168.15.1/ as well as other web pages.


If this fails, there's one other trick that can be tried to restore WinME's TCP/IP stack, but I'd have to flip through some old files to find the exact steps. It was something along the lines of Add/Remove Programs, Add/Remove Windows Components, Communications, then remove Dial-up Networking, reboot, reinstall Dial-Up Networking. I realize that cable modems aren't "dial-up" per-say, but that's where Microsoft put the TCP/IP stuff back then.

FWIW, I'll be out for a few hrs, so I probably won't get to reply until sometime tonight. I'm sure the other forum regulars will join in. Let us know how it goes.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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torbjon
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Posts: 5

PostPosted: Tue Aug 16, 2005 3:33 pm    Post subject: Reply with quote Back to top

okay, the first thing I just did was to try just the cable modem with the ethernet cable into the usb adapter into the computer and could not connect to the internet (no Vonage stuff at all)

so obviously Vonage stuff isn't the issue.

I then went and hooked up everything else so I could get a phone line (sans internet) and called Time Warner Road Runner and got a level three tech support guy in under one minute. I explained to him what I have going on here and the First thing he said to me was that the Ethernet/USB adapter that the Vonage phone tech person Told me to go buy is ancient technology, it's glitchy, seldom works properly, and he didn't know why people still sold those things. He told me that the only solution he could think of would be that, if there is room inside my computer then I should install an ethernet card in it.

Since we've already spent more time and money on this project than we can afford, I do believe it is time to cut our losses and move on to some other phone company.

I would like to thank all of you on this forum for your help, but as of now I am Done with Vonage.

thanks again for everything
twj
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parsux
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Joined: Aug 16, 2005
Posts: 3

PostPosted: Tue Aug 16, 2005 9:34 pm    Post subject: I need similar help Reply with quote Back to top

I am having a similar experience, and have had my fill with Vonage support.

I am running WinXP with a DSL modem from Ygnition networks. They have verified that there are no hang-ups on their end.

My problem is that when I go to 192.168.15.1, I get the login screen. When I try to login in with admin/admin, it thinks for about 15 seconds and then says "Internal communication error. Exiting." I can't access any web pages at all. Vonage thought my RTP300 was bad, so I just got my second unit, but it is having the same problem.

Any ideas?

Thanks in advance,

Adam
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berudd
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PostPosted: Sun Sep 11, 2005 10:01 am    Post subject: Reply with quote Back to top

I resolved this:

""Internal communication error. Exiting.""

By disconnecting the PC form the router and pressing the rest button on the router until the power light flashed and then letting it sit for a few minutes.

Incidentally, I started getting the error after leaving the router unplugged over night. Doing also caused me to lose my wireless security settings (meaning my laptop could not connect) and also seemed to cause all my calls to go straight to voicemail.

NICE!
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