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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
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help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
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recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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sedu
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Tue Aug 16, 2005 11:50 am    Post subject: Do E-Mails to Customer Service Get Results? Reply with quote Back to top

I had occasion to email customer service about minute usage on my limited account. I noticed that unlike most CS email sites, I did not receive a stock acknowledgement that my email was received and that "you will receive a response within 48 hours" or whatever. I am just curious to see if anyone used the email route and their problem was handled to their satisfaction.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 16, 2005 12:11 pm    Post subject: Reply with quote Back to top

I've fired off a couple of e-mails & never received any responses nor resolutions because of them. Seems to be the digital equivalent of a black hole. Cry
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HunterMcD
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 05, 2005
Posts: 114

PostPosted: Tue Aug 16, 2005 2:20 pm    Post subject: Reply with quote Back to top

Never gotten a reply on the few I sent off
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KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Aug 16, 2005 2:22 pm    Post subject: Reply with quote Back to top

Sent two before. Got no response the first time and a form letter the second time telling me unplug and plug back in my device.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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lurk-r
New Forum Member
New Forum Member


Joined: Aug 13, 2005
Posts: 1

PostPosted: Tue Aug 16, 2005 3:06 pm    Post subject: email response Reply with quote Back to top

please let me know the ticket number or the situation and I will try to help.
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SuperDave
Vonage Forum Master
Vonage Forum Master


Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Tue Aug 16, 2005 3:43 pm    Post subject: Reply with quote Back to top

2 weeks ago I was emailing a problem I was having with 800 numbers, every day for a week. I never received any kind of reply, so I emailed my contact on the Executive Response team and I had the entire problem resolved fast. I hate having to resort to bothering him, and it is a shame I even had to.
I was also having a problem changing my 911 address since we moved last month. I couldn't get that accomplished, but 1 hour after emailing him my address was finally updated, after a month of using the normal channels.
It is wrong for people to only do their jobs when you force them. If I acted like that I would get my butt fired.

_________________
Dave
SB5100 >> WRT54G >> RT31P2
Comcast HSI
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Vonager
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 16, 2005
Posts: 132

PostPosted: Tue Aug 16, 2005 3:46 pm    Post subject: Reply with quote Back to top

No responses from customer care to my emails. However, there is some good news for you if you want to request credit.

Do NOT send emails... log into your Vonage account, go to Billing and request credit from there (you need the transaction ID). It has worked for me. Within a few hours, I did get credit (good news obviously and I was very impressed) but there was no email from Vonage telling me that they indeed issued credit, explanation, etc.
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sedu
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Tue Aug 16, 2005 10:28 pm    Post subject: Re: email response Reply with quote Back to top

lurk-r wrote:
please let me know the ticket number or the situation and I will try to help.


No ticket number involved yet because I haven't tried to call. The situation is simple. I have a limited plan of 500 minutes. My plan goes from the 12th of the month through the 11th of the following month. I made two calls on August 11th for a total of 43 minutes and these calls, clearly marked on the dashboard as having been made on the 11th, were charged against my minutes for the following month. The previous month I had over 100 minutes left on the 11th after the two mentioned calls. I am in the Eastern time zone and both calls were made before midnight.

I just want to clarify when the plan turns over since this has never happened before for calls made on the last day of my cycle.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 16, 2005 11:54 pm    Post subject: Reply with quote Back to top

I haven't had billing issues yet, but Vonage really should respond to their e-mails or stop accepting e-mails. Even the worst companies I've dealt with send out an automated response in 1 hr, and a human response within 7 days. The best send out human responses within an hour of receiving the message.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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SuperDave
Vonage Forum Master
Vonage Forum Master


Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Wed Aug 17, 2005 6:03 pm    Post subject: Re: email response Reply with quote Back to top

sedu wrote:
lurk-r wrote:
please let me know the ticket number or the situation and I will try to help.


No ticket number involved yet because I haven't tried to call. The situation is simple. I have a limited plan of 500 minutes. My plan goes from the 12th of the month through the 11th of the following month. I made two calls on August 11th for a total of 43 minutes and these calls, clearly marked on the dashboard as having been made on the 11th, were charged against my minutes for the following month. The previous month I had over 100 minutes left on the 11th after the two mentioned calls. I am in the Eastern time zone and both calls were made before midnight.

I just want to clarify when the plan turns over since this has never happened before for calls made on the last day of my cycle.


Your plan doesn't start at midnight, it starts at GMT, which is at 8PM. This happened to me and that was the response I received.

_________________
Dave
SB5100 >> WRT54G >> RT31P2
Comcast HSI
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