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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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sedu
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Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Wed Aug 17, 2005 7:27 pm    Post subject: Reply with quote Back to top

"Your plan doesn't start at midnight, it starts at GMT, which is at 8PM. This happened to me and that was the response I received'

Thanks so much. That explains it. I will change to Zulu Time.
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Cats
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Joined: Aug 18, 2005
Posts: 2

PostPosted: Thu Aug 18, 2005 2:38 am    Post subject: Reply with quote Back to top

I sent an email 2 days ago with a simple question. I've since got nothing back at all. I'm a new subscriber, so this makes me nervous if I ever encounter a problem with my Vonage line that it probably won't be fixed in a timely manner.
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Burch64
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Joined: Aug 18, 2005
Posts: 20

PostPosted: Thu Aug 18, 2005 9:50 am    Post subject: Reply with quote Back to top

I am a new user I emailed Vonage 2 times about different issues, I received 1 email answer, they never answered the last one I sent on 8/13/05.

Jim
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Jason98036
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Joined: Aug 15, 2005
Posts: 5

PostPosted: Fri Aug 19, 2005 12:52 am    Post subject: Reply with quote Back to top

I've sent an email because I'm unable to call from home when having technical problems. No reply. You learn to pick up ideas from forums such as this one. The people here are more responsive, and seem to have a better understanding of the technology that their call support has been given (at least better than the tier 1 support).
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Aug 19, 2005 6:14 am    Post subject: Reply with quote Back to top

Tier 1 may take a while, but they have general steps to go through. I was even given the username and password for my RT31P2, which in the past was given by Tier2. Just imagine how may calls they get with simple fixes ie power cycling the router and modem.
Also, I would also guess there is a CYA factor in there also... Very Happy

UPDATE-I used the dslreports@vonage.com and got a reply within 1 hr
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 10:36 am    Post subject: Reply with quote Back to top

Trowski wrote:
UPDATE-I used the dslreports@vonage.com and got a reply within 1 hr


That's the level of service that everyone who uses e-mail/internet to contact Vonage should get...not just those who know about it. Sad

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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sedu
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Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Fri Aug 19, 2005 1:57 pm    Post subject: Reply with quote Back to top

To be fair, I did get a reply on the third day explaining their use of GMT to determine the billing cycle. By that time one of the kind contributors to the forum had already given me that answer. I would expect that any business which is Internet oriented, like Vonage, should put a heavy emphasis on Internet based support, like email.
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Aug 19, 2005 2:10 pm    Post subject: Reply with quote Back to top

Also though, you have to think that it would be pretty hard for them to troubleshoot etc over email...
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Mikerjf
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Joined: Jul 29, 2005
Posts: 5
Location: Wayne, NJ

PostPosted: Fri Aug 19, 2005 4:25 pm    Post subject: Reply with quote Back to top

Sent probably 5 emails at different times regarding different issues over the last six months, never got a response to any of them. The last one was regarding the RA number for my router. The technician I spoke with on the phone gave me an RA number with the order. The package's paperwork had a totally different RA number. Didn't know which one to use so I emailed them (never learn). Sent the router back with both RA's on it, still don't know which was the right one.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 7:59 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Also though, you have to think that it would be pretty hard for them to troubleshoot etc over email...


To a point... at the very least, you can't troubleshoot anything unless you REPLY to e-mails which are sent.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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