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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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sedu
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Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Wed Aug 17, 2005 7:27 pm    Post subject: Reply with quote Back to top

"Your plan doesn't start at midnight, it starts at GMT, which is at 8PM. This happened to me and that was the response I received'

Thanks so much. That explains it. I will change to Zulu Time.
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Cats
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Joined: Aug 18, 2005
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PostPosted: Thu Aug 18, 2005 2:38 am    Post subject: Reply with quote Back to top

I sent an email 2 days ago with a simple question. I've since got nothing back at all. I'm a new subscriber, so this makes me nervous if I ever encounter a problem with my Vonage line that it probably won't be fixed in a timely manner.
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Burch64
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Joined: Aug 18, 2005
Posts: 20

PostPosted: Thu Aug 18, 2005 9:50 am    Post subject: Reply with quote Back to top

I am a new user I emailed Vonage 2 times about different issues, I received 1 email answer, they never answered the last one I sent on 8/13/05.

Jim
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Jason98036
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Joined: Aug 15, 2005
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PostPosted: Fri Aug 19, 2005 12:52 am    Post subject: Reply with quote Back to top

I've sent an email because I'm unable to call from home when having technical problems. No reply. You learn to pick up ideas from forums such as this one. The people here are more responsive, and seem to have a better understanding of the technology that their call support has been given (at least better than the tier 1 support).
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Aug 19, 2005 6:14 am    Post subject: Reply with quote Back to top

Tier 1 may take a while, but they have general steps to go through. I was even given the username and password for my RT31P2, which in the past was given by Tier2. Just imagine how may calls they get with simple fixes ie power cycling the router and modem.
Also, I would also guess there is a CYA factor in there also... Very Happy

UPDATE-I used the dslreports@vonage.com and got a reply within 1 hr
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 10:36 am    Post subject: Reply with quote Back to top

Trowski wrote:
UPDATE-I used the dslreports@vonage.com and got a reply within 1 hr


That's the level of service that everyone who uses e-mail/internet to contact Vonage should get...not just those who know about it. Sad

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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sedu
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Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Fri Aug 19, 2005 1:57 pm    Post subject: Reply with quote Back to top

To be fair, I did get a reply on the third day explaining their use of GMT to determine the billing cycle. By that time one of the kind contributors to the forum had already given me that answer. I would expect that any business which is Internet oriented, like Vonage, should put a heavy emphasis on Internet based support, like email.
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Trowski
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Posts: 1389
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PostPosted: Fri Aug 19, 2005 2:10 pm    Post subject: Reply with quote Back to top

Also though, you have to think that it would be pretty hard for them to troubleshoot etc over email...
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Mikerjf
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Joined: Jul 29, 2005
Posts: 5
Location: Wayne, NJ

PostPosted: Fri Aug 19, 2005 4:25 pm    Post subject: Reply with quote Back to top

Sent probably 5 emails at different times regarding different issues over the last six months, never got a response to any of them. The last one was regarding the RA number for my router. The technician I spoke with on the phone gave me an RA number with the order. The package's paperwork had a totally different RA number. Didn't know which one to use so I emailed them (never learn). Sent the router back with both RA's on it, still don't know which was the right one.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 7:59 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Also though, you have to think that it would be pretty hard for them to troubleshoot etc over email...


To a point... at the very least, you can't troubleshoot anything unless you REPLY to e-mails which are sent.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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