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LuisPR
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PostPosted: Mon Aug 15, 2005 9:20 pm    Post subject: FCC Rules for VoIP E911 Rules Challenged Reply with quote Back to top

FCC Rules for Voip E911 Rules Challenged

Associated Press
WASHINGTON
August 15, 2005

A provider of Internet phone calls is challenging new Federal Communication Commission rules requiring the company to ensure reliable 911 emergency call service.

Nuvio Corporation, which has about 10,000 subscribers, has filed a motion with the U.S. Court of Appeals for the District of Columbia asking the court to hear the case, company spokeswoman Heather Carmichael said Monday.

"We have worked diligently to provide our users with 911 access," said Jason Talley, president and chief executive of Nuvio. But, he said, "the 120-day requirement imposed by the FCC is arbitrary and capricious and without support in the record."

Nuvio, based in Overland Park, Kan., is a provider of Voice over Internet Protocol, also known as Voip.

The company asked the court to expedite the case and rule by Nov. 7. If there's no decision by then, Nuvio warned it will have no choice but to start suspending some customers.

In May, the FCC ordered Nuvio and other providers of Internet-based phone calls to certify that their customers will be able to reach an emergency dispatcher when they call 911. Dispatchers also must be able to identify the caller's phone number and location.

The companies were given until Nov. 28 to comply.

The FCC declined to comment on Nuvio's appeal.
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scerruti
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PostPosted: Tue Aug 16, 2005 8:24 am    Post subject: Reply with quote Back to top

I bet that all of the Voip carriers were sitting around going,

"You file the appeal."
"No, you file the appeal."

essentially playing chicken until someone buckled. Someone needs to ask the FCC this, is cutting off someone's phone the best response to that phone not having 911?

It seems to me that it should be possible to put a recorded message after the phone is dialed but before the call connects that the phone does not have E911 service (or is not configured for 911) and instructions for correcting the issue/removing the recording.

Better to pick up a phone and be able to call someone even if you can't dial 911, in my opinion.

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VonageTPA
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PostPosted: Tue Aug 16, 2005 10:39 am    Post subject: Reply with quote Back to top

I wish someone would call things like they really are. For example, I know in one county in FL, the 911 call center only has two incoming lines for cell phones. So even if your cell does have GPS locating abilities, it won't matter, as you're probably going to get a busy signal.
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scerruti
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PostPosted: Tue Aug 16, 2005 2:19 pm    Post subject: Reply with quote Back to top

OK, how about this for Richmond, VA:

911 center's shortcomings detailed wrote:
She said roughly 13 percent of calls into the center are abandoned, well above the national benchmark that no more than 3 percent to 5 percent of calls should be dropped before emergency services are dispatched.


That is a greater than 1 in 8 chance that you give up (or die) before you get help.

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jadinsf
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PostPosted: Tue Aug 16, 2005 2:25 pm    Post subject: Reply with quote Back to top

This is the reality of E911...If you are in a situation that makes you feel like you absolutly have to reach an E911 operator (e.g. you have young children at home, you live in a high crime area, etc) then a 100% non-POTS solution, be it Voip, cell phone, etc is not for you.

Let's face it...VOIP has not evolved beyond a "hobby technology" as of yet. This can be evidenced by thy myriad of problems that Voip providers such as Vonage have every month.

I am glad that I stripped down my POTS line and just call-forwarded it to my Vonage line. Voip and it's cool features are fun to have around and play with but you can't depend on them to function in an emergency situation like you can with POTS.
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scerruti
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PostPosted: Tue Aug 16, 2005 3:20 pm    Post subject: Reply with quote Back to top

Just for clarity, my post was referring to POTS E911 service.

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VonageTPA
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PostPosted: Tue Aug 16, 2005 11:25 pm    Post subject: Reply with quote Back to top

I think POTS service is actually far less reliable than most people give it credit for. It's more reliable than my cable TV service, and depending on which one of my residences we're talking about, it can be more reliable than power, but not always. With all of the new construction here, fiber lines get cut all the time and people are without POTS service for a few days

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scerruti
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PostPosted: Wed Aug 17, 2005 7:25 am    Post subject: Reply with quote Back to top

There was an phone outage in Victoria, VA yesterday evening, possibly due to severe thunderstorms. This outage also took down 911 service for the area so even cell phones were of no use.

Residents with emergencies were to report to the Fire Department on Main St.

This gets back to my contention that the 911 centers themselves should be converted to Voip. With Voip you can have multiple backups so that if your Internet connection from one source (perhaps your T3 line) gets disrupted you can switch to a second source (for example wireless).

If for some reason 911 service goes out in your town, or your town experiences a severe emergency the unhandled calls could be easily diverted to a neighboring community with spare capacity.

The Internet was developed by the DoD to tolerate failures, the phone system was not.

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VonageTPA
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PostPosted: Wed Aug 17, 2005 9:28 am    Post subject: Reply with quote Back to top

scerruti wrote:

This gets back to my contention that the 911 centers themselves should be converted to Voip. With Voip you can have multiple backups so that if your Internet connection from one source (perhaps your T3 line) gets disrupted you can switch to a second source (for example wireless).


For what it's worth, the state of Florida has recently gone to Voip to link the different radio systems of the various public safety agencies into one common system so that any agency can talk to another.

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reebok
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PostPosted: Wed Aug 17, 2005 12:21 pm    Post subject: Reply with quote Back to top

can you expand and/or provide a link for that info vonagetpa?

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