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nikole
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Joined: Aug 15, 2005
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PostPosted: Mon Aug 15, 2005 1:26 pm    Post subject: Caller on other end sound like they are underwater? Reply with quote Back to top

Hello!
I have been happy with Vonage except for one problem.....I am in CT and my Mother is in NJ and we both have Vonage. Whenever I talk to her she can hear me but, i can't hear her- she is choppy and sounds like she is underwater. Very frustrating since she is the person I talk to the most. Any suggestions? Rolling Eyes
Thanks in advance for your help!
Nikole
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mundy5
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PostPosted: Mon Aug 15, 2005 2:30 pm    Post subject: Reply with quote Back to top

Hi Nikole,

From what I have experienced and read on this forum, the vast majority of the problems with sound or audio quality is related to the ISP service. It sounds to me like your mother's ISP is having issues with her upload. It could also be other issues such as latency or packet loss.

Although it is less likely, you might be having some issues with your download as well.

One possible quick and dirty solution is to lower your mother's bandwidth by using the features link after logging in on the www.vonage.com website. Go to Bandwidth Saver. It is defaulted to be at 90kbps which is far above the quality of a regular phone line. Consider lowering it to 50 kbps which is still above the quality of a regular phone line. This would reduce the burden on your mother's upload bandwidth and perhaps result in much clearer audio. If 50kbps is still not good, then try lowering it to 30kbps.

It has helped my voice quality tremendously when I did this.

If it doesn't help to lower her bandwidth then I suspect that it is probably something more serious like latency or packet loss which you cannot adjust or control. It's an ISP issue. Your mother will need to contact her ISP to have them check it out.

hope this helps, mundy5

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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nikole
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PostPosted: Wed Aug 17, 2005 5:24 am    Post subject: Reply with quote Back to top

Thank you I will try it!
Nikole
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