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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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PostPosted: Fri Jan 30, 2004 11:51 am    Post subject: Nothing From Customer Service Reply with quote Back to top

Anyone been emailing them and not getting any replies? I sent them 3 emails over this past week... nothing, zilch, nadda... not one single reply, except the auto reply saying they will "respond shortly" ... What a joke!
Rolling Eyes
gfoulks
Vonage Forum Master
Vonage Forum Master


Joined: Jan 18, 2004
Posts: 243

PostPosted: Fri Jan 30, 2004 12:59 pm    Post subject: Reply with quote Back to top

I've emailed about 10 times over the past week and I've always received a response. They've responded anywhere from 30 minutes to 8 hours.

Greg
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PostPosted: Fri Jan 30, 2004 2:28 pm    Post subject: Reply with quote Back to top

Oh well...

-Had this JUNK for 2 weeks and can't get it to work.
-Customer service ignores me.

Vonage is gone!
Keith
Full Forum Member
Full Forum Member


Joined: Nov 25, 2003
Posts: 65
Location: Richmond, Virginia

PostPosted: Fri Jan 30, 2004 4:39 pm    Post subject: Reply with quote Back to top

What seems to be wrong, maybe we can help you with something. 9 times out of 10 you won't have to contact Tech. Support.
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PostPosted: Sat Jan 31, 2004 4:13 pm    Post subject: Reply with quote Back to top

The phone works but not the internet. I am trying to get CS to tell me what would cause this but I guess they don't know or don't want to put the Starbucks down to try to help me. Thier manual is lousy and lacks instructions and details.

Don't worry about trying to help, this heap of **** is going back come Monday. I don't like giving peple that blow me off my money.
k81478
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2004
Posts: 17
Location: Cincy,OHIO

PostPosted: Sun Feb 01, 2004 8:54 am    Post subject: Reply with quote Back to top

Anonymous wrote:
The phone works but not the internet. I am trying to get CS to tell me what would cause this but I guess they don't know or don't want to put the Starbucks down to try to help me. Thier manual is lousy and lacks instructions and details.

Don't worry about trying to help, this heap of **** is going back come Monday. I don't like giving peple that blow me off my money.


so far i have received replies to my e-mails in a prompt manner,and if you would have given us more info i bet some one on here could have got ya up and running--remember this is new technology and patience is a virtue Lol
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PostPosted: Sun Feb 01, 2004 9:06 am    Post subject: Reply with quote Back to top

Why don't you just call them? I have done so at least five or six times over the last two months and never once did I wait more than 2 or 3 minutes to get a technician. I see people on hear saying they can never get customer service, but I have never once had this problem.
otterhound
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2004
Posts: 13

PostPosted: Wed Feb 04, 2004 4:56 am    Post subject: Reply with quote Back to top

My emails are getting ignored too.
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PostPosted: Wed Feb 04, 2004 9:43 pm    Post subject: Reply with quote Back to top

Just a thought... I also just lost my internet connection when my computer was running the my MTA....by any chance have you logged into your MTA using the address 192.168.102.1 and looked at the DNS Server addresses. Make sure that they are not reading 0.0.0.0 but they are reading your actual DNS Server addresses issued by your ISP.

In my case, my DNS server addresses were blank and that caused my computer to stop being able to connect to the internet.
JL1210
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 29, 2003
Posts: 17

PostPosted: Wed Feb 04, 2004 11:14 pm    Post subject: Reply with quote Back to top

Its funny. I responded to someone in this forum about an intermittent problem with my Vonage. I did not contact Vonage my self. yet I received an email from Vonage saying they heard I had a problem and asking me for the details. I was impressed. Now it took a few days for them to rerespond but hey I didn't contact them in the first place so I am not complaining. On average Vonage saves me $65-$100 a month and allows me to use my phone all I want without a second thought. The way I see it, its worthwhile.
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