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Bruafekkay Posted:
agreed drab
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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margins , please
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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Has anyone setup a
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Haj
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Joined: Feb 18, 2005
Posts: 25

PostPosted: Sat Aug 13, 2005 8:43 pm    Post subject: Unable to access to Features on website for weeks Reply with quote Back to top

The topic says it all. I have been unable to the access the Features settings of the website literally for weeks. Is there something wrong with my browsers (both IE and Firefox) or has this functionality been done for weeks?
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Aug 14, 2005 9:15 am    Post subject: Reply with quote Back to top

Haj, haven't tried all the features, but I am unable to re-enable my voicemail nor enable call forwarding for a week now. It's supposedly up to Tier 3 engineers but still haven't heard from them.

It should be a simple fix. Can't see why it takes so long.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Haj
Vonage Forum Junior
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Joined: Feb 18, 2005
Posts: 25

PostPosted: Sun Aug 14, 2005 11:16 am    Post subject: Reply with quote Back to top

I can vmail and call forward configuration just fine. Whenever I try to access Features (and Account), I get the following message:


Error
Sorry, an error has occurred. Please try again later.

Click here to return to your Dashboard.

Click here for the Care Center.

As I stated, it has been going on for weeks.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Aug 14, 2005 12:50 pm    Post subject: Reply with quote Back to top

Have you called up Vonage tech support yet? It's worked fine for me since day 1, no problems as of this morning either.
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Aug 15, 2005 10:11 am    Post subject: Reply with quote Back to top

Haj,

Your situation appears to be slightly different although we both receive the same error messages. In my case, I haven't tried any of the other options in fear of losing their capabilities. The only features I have tried to change were vmail and call forwarding. I receive the same error message whether I try to change them from voicemail or from features. It appears that both links go to the same page which results in the same error message.

I'm hoping that tier 3 engineering will resolve this issue quickly as its been a week and still counting without any voicemail.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Aug 16, 2005 8:58 am    Post subject: Reply with quote Back to top

Haj,

you wrote in your first post:

Quote:
I have been unable to the access the Features settings of the website literally for weeks.


Is this inability to access arise when you click the link "Features" or do the errors pop up when you try to change a setting?

In my case, I wanted to let you know the resolution. It turns out for some inexplicable reason that my own phone number was entered into the Network Availability Number. When I changed it to a random number and then re-enabled my voicemail, it worked fine.

Don't ask me why my phone number appeared in the Network Availability Number (I never put it there) nor why having my own number there disables the ability to alter other features. Whatever the case may be, entering in any other number there seems to have been able to put my vmail back online.

After I got my vmail back online I removed my network availability number again.

Maybe something similar has happened to you. Let me know.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Haj
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 18, 2005
Posts: 25

PostPosted: Wed Aug 31, 2005 7:39 pm    Post subject: Reply with quote Back to top

Just an update on the situation. I finally called Vonage and they had to rebuild the account. It required a ticket to be opened and it took a few days after the ticket was opened for them to rebuild the account. Works just fine now.
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