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engineer
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Joined: Aug 13, 2005
Posts: 15

PostPosted: Sat Aug 13, 2005 1:44 pm    Post subject: RT31P2 Problem. Customer Service, Replacement Policy? Reply with quote Back to top

Aside from having a number portability problem, which finally has a date for solution, my Vonage service (calls) have been just fine. The problem arises when I try to FTP or VNC into my home machine, no dice. This worked perfectly with the D-Link, and now nothing I do in the Linksys will allow me access to any of my machines from outside the local network. I'm current going dsl modem->linksys->d-link (only for wireless) and despite whatever port forwarding, DMZ, internal static ip, or port trigging I do, nothing works--not even UPnP. My two machines are connected to the LAN ports on the Linksys, so simply opening the ports and forwarding them should fix this, but it isn't. I've tried DDNS and hitting the IP directly in both VNC and FTP, but to no avail. I called Vonage yesterday to see what could be done about this, and in hopes of getting them to send me a replacement router/adapter since it seems the RT31P2 is defective. After almost an hour of "support," I was surprised (read as: floored) when the only solution the supervisor gave the customer service rep was for me to go out and purchase another Linksys, call them with the MAC address, and hang on to the non-functioning Linksys till I cancel my service with Vonage. The customer service rep himself was somewhat "amused" by the supervisor's "solution." I've used the Cisco ATA adapters and the Motorola adapters as we have several lines with Vonage (the customer service rep noticed this too), and never have we had such problems with support or equipment. I'll be glad if they send me the same router to ensure the one I have isn't defective, because everything else works just fine except that my machines are unaccessible from the outside world. I was entertaining the RTP54G, but I've read many a problematic review.

DSL Provider: Bellsouth
DSL Modem: Westell 6100
Vonage Adapter: Linksys RT31P2
Firmware: 1.28.00
Wireless Router: D-Link DI-624

Pissed but relatively patient--for now,
Jorge
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engineer
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Joined: Aug 13, 2005
Posts: 15

PostPosted: Sat Aug 13, 2005 1:56 pm    Post subject: Reply with quote Back to top

Also, I noticed there is a 1.29.00 Firmware upgrade from what I've read here, yet the rep yesterday said my 1.28.00 Firmware was "up to date."

I could hear him reading his script, we were both laughing. Albiet adding a little levity to the situation, does not resolve it. Someone please shed some light on this. Anyone from Vonage?

thx.
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engineer
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Joined: Aug 13, 2005
Posts: 15

PostPosted: Sat Aug 13, 2005 2:15 pm    Post subject: Reply with quote Back to top

Two Cisco ATA's
One Motorola

... and the RT31P2 is the only one that gives me beef.

****?
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polarisdb
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Sat Aug 13, 2005 4:07 pm    Post subject: Reply with quote Back to top

Does the Dlink have QoS functionality? If so, why not sit the RT31P2 behind the Dlink?
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engineer
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Posts: 15

PostPosted: Sat Aug 13, 2005 4:08 pm    Post subject: Reply with quote Back to top

polarisdb wrote:
Does the Dlink have QoS functionality? If so, why not sit the RT31P2 behind the Dlink?


I don't recall the D-Link having QOS functionality, and i'm not infront of it at the moment, so I can't say with complete certainty. However, I installed it that way the first time (since the D-Link was my original router, and figured I could just sit the Linksys behind it having no wireless capability) and could not get a dial tone, unfortunately.

Sad


edit: Hrm. I see that the DI-524 requires some port opening, observe:

Phone Adapters Internet ports:
5060 through 5063 using UDP protocol
123 using UDP protocol
69 using UDP protocol
53 using UDP protocol
10,000 through 20,000 using UDP protocol

Perhaps I can open these on the D-Link (I have a 624, not a 524) and then it might work with the Linksys behind it? Though, since I don't recall QOS functionality, wouldn't it cause call fidelity issues?

If I can figure out a work-around, cool, i'm all for it; but the poor customer service yesterday left me with a horrible taste in my mouth. The only other option they gave me yesterday for their router that seems to be defective (all these settings work on other routers to open/forward/trigger ports, but not on this particular Vonage compatible product) was to go buy another at my own expense and hold this one till I cancel my service. I had to get off the phone at that point because next would've been to jump down that supervisor's throat.

it was sofakingweetarded. Couch

Cool
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engineer
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Posts: 15

PostPosted: Sat Aug 13, 2005 4:52 pm    Post subject: Reply with quote Back to top

btw, all my machines are connected to the RT, none to the d-link.
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polarisdb
Vonage Forum Master
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Sat Aug 13, 2005 5:18 pm    Post subject: Reply with quote Back to top

You may be able to avoid all of that port forwarding by putting the RT31P2 in the Dlink's DMZ. Worth a shot at least.

I've had Vonage for a couple of weeks now and have played around with an RT31P2 (died) and an RTP300 in various configurations. It looks to me like using the Vonage-supplied router as a router should only be done by people who use the internet to web browse and check email.

IMO, anyone using things like VPN clients and servers, torrents, online gaming, etc. should do themselves a favor and use the Vonage-supplied router only as an ATA. Put it behind a router that gives you the functionality and kind of control you need to get these things working properly! Smile

I hate to sound like a broken record, but I'm a big fan of the Linksys WRT54GS running Sveasoft's open source firmware. Definitely worth checking out...
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engineer
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Joined: Aug 13, 2005
Posts: 15

PostPosted: Sat Aug 13, 2005 5:26 pm    Post subject: Reply with quote Back to top

polarisdb wrote:
You may be able to avoid all of that port forwarding by putting the RT31P2 in the Dlink's DMZ. Worth a shot at least.

I've had Vonage for a couple of weeks now and have played around with an RT31P2 (died) and an RTP300 in various configurations. It looks to me like using the Vonage-supplied router as a router should only be done by people who use the internet to web browse and check email.

IMO, anyone using things like VPN clients and servers, torrents, online gaming, etc. should do themselves a favor and use the Vonage-supplied router only as an ATA. Put it behind a router that gives you the functionality and kind of control you need to get these things working properly! Smile

I hate to sound like a broken record, but I'm a big fan of the Linksys WRT54GS running Sveasoft's open source firmware. Definitely worth checking out...


Spoken like a man who has a brain! Bravo!

I'll give the DMZ solution a whirl, it makes sense, and hopefully can solve my port issues but not give me any more on the calling side of things. Wink

I'm actually pricing out the 54GS and a PAP2 while I wait for Vonage customer service to come on the line. I can get the PAP2 for free after rebate, and the 54GS is relatively cheap, about what I would pay for a 54G, no S.

Aside from the crappy customer service, all my calls are lovely, my number should be ported by 8/23, and if I can get this VNC/FTP issues solve--it'll be all gravy.

Cool
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