Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
muldrec
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 08, 2005
Posts: 26

PostPosted: Sat Aug 13, 2005 7:36 am    Post subject: Comcast Residential Internal Service Unit (RISU) Reply with quote Back to top

Has anyone received a letter from Comcast stating that they cannot close your account for Digital Phone services until you return their Residential Internal Service Unit (RISU)?

Since I just saw this letter this morning, and the office that deals with this issue is not open on the weekends, I cannot get more information from Comcast. However, I am assuming that the RISU is the network demarcation device that is mounted to the side of my house.

Of course, Comcast is stating that I can avoid the return of the RISU by either paying them $500 USD or reconnect my Comcast Digital Phone Service. They have created the classic dilemma.

If you have received the letter, I'm interested in your final decision and how you executed that decision.

Thanks.

_________________
Vonage: 06/17/2005
ISP: Comcast (5 Mbps, 384kbps)
Motorola Surfboard 5120 / Linksys RT31P2
DN: 4.22 Mbps; UP: 308 kbps; Burst: 496 kbps
QoS: 99%; RTT: 4548ms; Max Pause: 61ms
View user's profile Send private message
sheena
New Forum Member
New Forum Member


Joined: Jan 31, 2006
Posts: 1

PostPosted: Tue Jan 31, 2006 3:51 pm    Post subject: RISU woes Reply with quote Back to top

I am currently in the same excruciating pickle.

Shortly after I disconnected our phone service, I received the said charges for the RISU. I called Comcast immediately afterward, and the set of instructions they gave me regarding the RISU involved me traipsing around our house to find the piece of equipment in order to return it. My roommates and I are tenants in a duplex just off of a college campus, I couldn't have less of an idea of where this nondescript morsel of telephone equipment may be residing. Comcast sent out a technician to aid me in the process, which was endearing, I suppose, but the dolt couldn't find it either.

As you probably now know, seeing as it's been several months since your post, the RISU is a very small unit meant to be an auxiliary power source for your telephone in case of a power outage. As its name implies, it is certainly internal in regard to the house; it should be plugged into an indoor outlet. However, I -- and everyone else for that matter -- cannot locate it.

I hope in all earnest that you have solved this dilemma, because I am anxious to find a way out of mine.
View user's profile Send private message
muldrec
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 08, 2005
Posts: 26

PostPosted: Tue Jan 31, 2006 6:38 pm    Post subject: Reply with quote Back to top

Of course, I did not want to pay Comast for the RISU since I can buy one at a local hardware or electronics store for about $100; therefore, I told them to remove theirs.

They sent a technician to my home whom removed it. Case closed.

If their technician was not able to locate your RISU, you should not be liable. Their installation records should indicate the location of the RISU since they installed it.

Just in case you've never seen, it a good size white box on the outside of the house. Occasionally, it may be on the inside.

Here's a picture:

http://tinyurl.com/asehm

_________________
Vonage: 06/17/2005
ISP: Comcast (5 Mbps, 384kbps)
Motorola Surfboard 5120 / Linksys RT31P2
DN: 4.22 Mbps; UP: 308 kbps; Burst: 496 kbps
QoS: 99%; RTT: 4548ms; Max Pause: 61ms
View user's profile Send private message
Addicuss
New Forum Member
New Forum Member


Joined: Mar 06, 2008
Posts: 1

PostPosted: Thu Mar 06, 2008 12:25 pm    Post subject: Reply with quote Back to top

Actually this is incorrect. The RSU is outside. the letter asking for the RISU is referring to a smaller box that is located inside the home. It can often be located in the basement, near the phone itself, or in a closet. It really depends on where it was originally installed. Do not return the RSU outside the home as this is the wrong piece of equipment.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.68
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum