Comcast Residential Internal Service Unit (RISU)

Posts: 27 · Vonage Forum Junior Joined: Jun 08, 2005 Posts: 27

Has anyone received a letter from Comcast stating that they cannot close your account for Digital Phone services until you return their Residential Internal Service Unit (RISU)?

Since I just saw this letter this morning, and the office that deals with this issue is not open on the weekends, I cannot get more information from Comcast. However, I am assuming that the RISU is the network demarcation device that is mounted to the side of my house.

Of course, Comcast is stating that I can avoid the return of the RISU by either paying them $500 USD or reconnect my Comcast Digital Phone Service. They have created the classic dilemma.

If you have received the letter, I'm interested in your final decision and how you executed that decision.

Thanks.

Posts: 1 · New Forum Member Joined: Jan 31, 2006 Posts: 1

I am currently in the same excruciating pickle.

Shortly after I disconnected our phone service, I received the said charges for the RISU. I called Comcast immediately afterward, and the set of instructions they gave me regarding the RISU involved me traipsing around our house to find the piece of equipment in order to return it. My roommates and I are tenants in a duplex just off of a college campus, I couldn't have less of an idea of where this nondescript morsel of telephone equipment may be residing. Comcast sent out a technician to aid me in the process, which was endearing, I suppose, but the dolt couldn't find it either.

As you probably now know, seeing as it's been several months since your post, the RISU is a very small unit meant to be an auxiliary power source for your telephone in case of a power outage. As its name implies, it is certainly internal in regard to the house; it should be plugged into an indoor outlet. However, I -- and everyone else for that matter -- cannot locate it.

I hope in all earnest that you have solved this dilemma, because I am anxious to find a way out of mine.

Posts: 27 · Vonage Forum Junior Joined: Jun 08, 2005 Posts: 27

Of course, I did not want to pay Comast for the RISU since I can buy one at a local hardware or electronics store for about $100; therefore, I told them to remove theirs.

They sent a technician to my home whom removed it. Case closed.

If their technician was not able to locate your RISU, you should not be liable. Their installation records should indicate the location of the RISU since they installed it.

Just in case you've never seen, it a good size white box on the outside of the house. Occasionally, it may be on the inside.

Here's a picture:

http://tinyurl.com/asehm

Posts: 1 · New Forum Member Joined: Mar 06, 2008 Posts: 1

Actually this is incorrect. The RSU is outside. the letter asking for the RISU is referring to a smaller box that is located inside the home. It can often be located in the basement, near the phone itself, or in a closet. It really depends on where it was originally installed. Do not return the RSU outside the home as this is the wrong piece of equipment.