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momaxpalmer
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Joined: Feb 18, 2005
Posts: 6

PostPosted: Fri Aug 12, 2005 8:38 pm    Post subject: Intermittent incoming call problem Reply with quote Back to top

Have a strange problem. Just helped my brother-in-law set up his service last nite since his LNP happened yesterday. Things went unbelievably well.

The problem is that incoming calls often go directly to v.m., or if a network availability number is set, the calls will go to the programmed number. Other calls will ring thru to the home phone properly. Doesn't seem to be any rhyme or reason. Internet connection seems to be solid.

Any thoughts???

Mark
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fishboy
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Joined: Aug 10, 2005
Posts: 19

PostPosted: Fri Aug 12, 2005 9:41 pm    Post subject: Reply with quote Back to top

Mark,

I am have nearly the same problem with intermitten calls. However, I just signed up for service this week and my LNP number is still in progress. It seems to be happening with the temporary "virtual" number I've been assigned. I have disabled voicemail and Network unavailability number so I can get a better handle on when calls ring through and when they don't. What I determined was that out of 31 calls, 20 rang through and 11 gave me one of two messages saying that the number was "not in service" or "temporarily unavailable". After speaking with Vonage Cust Svc twice, I've been asked to let them research it and they will get back to me within 24 hours. 24 hours has come and gone with not even an email to let me know they are working it... very disappointing. In any case, I suspected that maybe the number they assigned me was not yet "cleared" from the registries in the PSTN network and in some cases - depending on how the PSTN phone network routed my call - I would get a bad database entry telling me one of the error messages above.

I've asked them to assign me a different temp number in the meantime, but again I have not heard back from them. So, I don't know if this helps with your situation but may it will. I'm located north of Atlanta, GA. Using a Linksys router and Linkys PAP2 device over Adelphia cable modem service. Let me know if you figure out what was going wrong.
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johnvmi
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Joined: Aug 12, 2005
Posts: 1

PostPosted: Fri Aug 12, 2005 10:40 pm    Post subject: Calls going to VM Reply with quote Back to top

The same behavior is occuring on my account. I have the phone sitting right next to me while working on the computer, and bam an email comes in saying I have a VM. Rather bothersome.
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momaxpalmer
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Joined: Feb 18, 2005
Posts: 6

PostPosted: Sat Aug 13, 2005 5:48 am    Post subject: Reply with quote Back to top

Fishboy,

I can replicate this problem at my house (remember, the problem's at my brother-in-law's) by unplugging my cable modem, i.e. the calls will go to my "network availability number". This makes me wonder whether there's a problem with the ATA.

I'll be curious to hear what cust svc comes up with. This one has me stumped.

Mark
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