My VT1005V just blinks for hours, no INternet, no dialtone

Posts: 6 · New Forum Member Joined: Aug 12, 2005 Posts: 6

I use only one PC. When I connect it to my DSL modem, everything is fine. But when my VT1005V arrived, I couldn't make it work. I connected it to the DSL modem (the WAN ligh is on), then I connected my PC and phone to the VT1005V. However, it just blinks for several hours. No Internet connection, no dialtone. If I turn on my PC, open my browser, type in 192.168.102.1, "Page cannot be displayed" is all I get. What should I do? Please help, I need it badly for my work.

Posts: 8 · New Forum Member Joined: Aug 12, 2005 Posts: 8

My two bits:

Try restarting your DSL modem. Fully power off and bring back after a few seconds. This should be the order: Restart the cable modem, wait until it is fully up. Restart the Vonage box wait until indicator becomes solid. Now try "ipconfig /renew" in your PC.

If the above doesn't work, report how many blinks you get. I think (on VT1005V, the sequnce is thus:)

1 blink: DHCP
2 blinks: connect to Vonage server
3 blinks registering
4 blinks checking for updates

So, if you can pinpoint where it is failing, you will get more help.

Posts: 6 · New Forum Member Joined: Aug 12, 2005 Posts: 6

Thanks! I tried your suggestions but the Adapter LED indicator just keeps on blinking. I cannot proceed with the rest of the steps because the power light never stops blinking.

gkdada wrote:

My two bits:

Try restarting your DSL modem. Fully power off and bring back after a few seconds. This should be the order: Restart the cable modem, wait until it is fully up. Restart the Vonage box wait until indicator becomes solid. Now try "ipconfig /renew" in your PC.

If the above doesn't work, report how many blinks you get. I think (on VT1005V, the sequnce is thus:)

1 blink: DHCP
2 blinks: connect to Vonage server
3 blinks registering
4 blinks checking for updates

So, if you can pinpoint where it is failing, you will get more help.

Posts: 8 · New Forum Member Joined: Aug 12, 2005 Posts: 8

That's exactly what I meant:

Does it blink at a steady rate? or does it go: blink...blink....gap....blink...blink, OR 3 blinks, GAP, 3 blinks....or 4 blinks...gap...4 blinks?

Posts: 6 · New Forum Member Joined: Aug 12, 2005 Posts: 6

The pattern is different, it's not among the choices. The pattern is:

blink...blnk...gap...blink...gap...blink...blink

gkdada wrote:

That's exactly what I meant:

Does it blink at a steady rate? or does it go: blink...blink....gap....blink...blink, OR 3 blinks, GAP, 3 blinks....or 4 blinks...gap...4 blinks?

Posts: 1715 · Posted: Fri Aug 12, 2005 7:41 pm Post subject:

From an earlier post in the forum:

Set a static IP on the computer connected to the Motorola box.

Address: 192.168.102.100
subnet: 255.255.255.0
gateway: 192.168.102.1

Connect the ethernet port on the computer to the PC port on the Motorola.

Then use your browser to try to access the Motorola by typing this address: 192.168.102.1.

Then change the Motorola configuration back to what it was when things were working.

If this doesn't work, call Vonage support. They can tell you how to access and inaccessible router doing the above or something similar.

Posts: 6 · New Forum Member Joined: Aug 12, 2005 Posts: 6

Thanks! I've read that part too. However, I believe that you should only do that if the VT1005V's light has gone steady and you still cannot access the Internet.

In my case, the LED indicator has not reached that state (steady, not blinking). So, if I visit 192.168.102.1, "Page cannot be displayed" is what I get.

VonageTPA wrote:

From an earlier post in the forum:

Set a static IP on the computer connected to the Motorola box.

Address: 192.168.102.100
subnet: 255.255.255.0
gateway: 192.168.102.1

Connect the ethernet port on the computer to the PC port on the Motorola.

Then use your browser to try to access the Motorola by typing this address: 192.168.102.1.

Then change the Motorola configuration back to what it was when things were working.

If this doesn't work, call Vonage support. They can tell you how to access and inaccessible router doing the above or something similar.

Posts: 1715

robsalonga wrote:

Thanks! I've read that part too. However, I believe that you should only do that if the VT1005V's light has gone steady and you still cannot access the Internet.

In my case, the LED indicator has not reached that state (steady, not blinking). So, if I visit 192.168.102.1, "Page cannot be displayed" is what I get.

If you're not willing to try to fix the problem, don't expect it to go away on its own. The most likely reason you're getting "Page cannot be displayed" is that the VT1005 has DHCP disabled or some other quirk. Because of this, it's probably not handing out a proper IP to your computer, and because your computer isn't running in the same subnet as the VT, it refuses to accept connections from it. There is also the possibility that your VT1005 is dead. Vonage hasn't shipped out new VT1005's in some time (at least 6 months, probably longer), and you said you got yours "new", so maybe it's not as new as you think it is.

So, try setting your computer's IP to the aforementioned settings and see what the Vt1005 is telling you.

Posts: 6 · New Forum Member Joined: Aug 12, 2005 Posts: 6

I've just joined this forum and obviously the reason is to have this problem fixed. I'm just saying that I've already tried the first suggested steps and they did not work. I've exchanged e-mails with Vonage Digital Phone Technical Support and they haven't figured it out. That's why I went to this forum, hoping to hear something new.

By the way, I never said mine was "new". Read my first post. I said that it "arrived". It was actually sent to me by my company in the US. I'm in the Philippines right now.

From what I understand, the first process that must take place is the installation or initialization. The Adapter needs to obtain an IP address first from the DSL/cable modem. Thus, the different blink patterns. Unfortunately, the initialization process has not even been completed and, as I've said, the power light has not gone solid green. Result: no Internet connection and no dialtone. "Page cannot be displayed."

Okay, I will still buy the idea. I'm willing to try the last suggestion again. Are you saying that with the situation I gave (power light still blinking), if I set my PC to the aforementioned IP, I should be able to get to the Motorola page and not get "Page cannot be displayed?

You mentioned 2 possible causes. Can you suggest a fix for each, if there is any?

1. VT1005 has DHCP disabled -- So, what should I do if this is the case? Is it the above-mentioned suggestion? If yes, okay, I will do it again and see what will happen.

2. VT1005 is dead -- Does it mean I can no longer use it?

Thanks for all your inputs. Now, I'm enjoying this forum. Smile

VonageTPA wrote:

robsalonga wrote:

Thanks! I've read that part too. However, I believe that you should only do that if the VT1005V's light has gone steady and you still cannot access the Internet.

In my case, the LED indicator has not reached that state (steady, not blinking). So, if I visit 192.168.102.1, "Page cannot be displayed" is what I get.

If you're not willing to try to fix the problem, don't expect it to go away on its own. The most likely reason you're getting "Page cannot be displayed" is that the VT1005 has DHCP disabled or some other quirk. Because of this, it's probably not handing out a proper IP to your computer, and because your computer isn't running in the same subnet as the VT, it refuses to accept connections from it. There is also the possibility that your VT1005 is dead. Vonage hasn't shipped out new VT1005's in some time (at least 6 months, probably longer), and you said you got yours "new", so maybe it's not as new as you think it is.

So, try setting your computer's IP to the aforementioned settings and see what the Vt1005 is telling you.

Posts: 1715

robsalonga wrote:

From what I understand, the first process that must take place is the installation or initialization. The Adapter needs to obtain an IP address first from the DSL/cable modem. Thus, the different blink patterns. Unfortunately, the initialization process has not even been completed and, as I've said, the power light has not gone solid green. Result: no Internet connection and no dialtone. "Page cannot be displayed."

Okay, I will still buy the idea. I'm willing to try the last suggestion again. Are you saying that with the situation I gave (power light still blinking), if I set my PC to the aforementioned IP, I should be able to get to the Motorola page and not get "Page cannot be displayed?

This is correct. If you can't access the Motorola's configuration pages, then there aren't too many options available. If you can access it, then there are a few settings which can be tried.

Quote:

1. VT1005 has DHCP disabled -- So, what should I do if this is the case? Is it the above-mentioned suggestion? If yes, okay, I will do it again and see what will happen.

Having DHCP disabled would cause the computer not to be assigned a proper IP address, therefore you wouldn't be able to access the Motorola's configuration pages. This still doesn't address the connectivity issues, but we need to be able to access the Motorola's configuration pages to get the status of it, which will tell us what is really going on with the box. I wouldn't be surprised if we're dealing with a MAC address issue, but there's no way to change it other than accessing the config pages.

Quote:

2. VT1005 is dead -- Does it mean I can no longer use it?

Yep. It's a possibility, but a very remote one.