Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » The Cafeteria - Any Non Vonage Topic
Poll

Vonage Support - Does it exist ???
Yes
50%
 50%  [ 16 ]
No
50%
 50%  [ 16 ]
Total Votes : 32

Author Message
Hagioscope
New Forum Member
New Forum Member


Joined: Feb 15, 2005
Posts: 9

PostPosted: Wed Aug 10, 2005 12:29 pm    Post subject: Vonage Support - Does it exist ??? Reply with quote Back to top

Has anyone EVER gotten a response from Vonage Support if you use their online form to report a problem??

I've got a line not working and cannot get ANY response.

They offer two options, phone or fill out a form.

I have used the phone. If you care to go through level after level of options you eventually get an offshore "technician" who usually knows nothing about how to resolve anything beyond their top ten FAQs. I had to repeat my phone number FOUR times before it was understood correctly. I have no problem with people not knowing English except when I'm dealing with a company selling its services to me in the USA.

Using their web form, I have NEVER gotten a reply.

In my opinion, Vonage Support is the WORST I've encountered and their attempt to keep customers at arm's length is very discouraging.
View user's profile Send private message
Skillz
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 13, 2005
Posts: 31

PostPosted: Sun Aug 14, 2005 3:16 pm    Post subject: Reply with quote Back to top

I agree. Although im a happy customer support is horrible. If i ever see a better deal, I am switching.
View user's profile Send private message
Hagioscope
New Forum Member
New Forum Member


Joined: Feb 15, 2005
Posts: 9

PostPosted: Mon Aug 15, 2005 10:45 am    Post subject: Impatient Me! Reply with quote Back to top

Apparently I was just being impatient. A week after submitting the web form for support I have in fact gotten a response.

When it works, it's great. When you have trouble, well.....
View user's profile Send private message
Mrfletcher
New Forum Member
New Forum Member


Joined: Jul 21, 2005
Posts: 3

PostPosted: Tue Aug 16, 2005 8:52 am    Post subject: Reply with quote Back to top

Done


Last edited by Mrfletcher on Tue Aug 23, 2005 2:13 pm; edited 1 time in total
View user's profile Send private message
Skillz
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 13, 2005
Posts: 31

PostPosted: Wed Aug 17, 2005 3:14 pm    Post subject: Reply with quote Back to top

Mrfletcher wrote:
I've been trying to contact support for the last week. E-mails haven't been answered, I cant even get thru to support by calling their 1-800 number.Where's the 24hr support thats supposed to be included in the package?????


Yes, We know. There support is horrible :S.
View user's profile Send private message
Bnr78
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 24, 2005
Posts: 80

PostPosted: Tue Aug 23, 2005 11:29 am    Post subject: Reply with quote Back to top

Mrfletcher wrote:
I've been trying to contact support for the last week. E-mails haven't been answered, I cant even get thru to support by calling their 1-800 number.Where's the 24hr support thats supposed to be included in the package?????


Try this # 1-866-243-4357 you are looking for support and get a "offshore" tech just ask to go to the US.

Yes Vonage is there 24/7 Phone Support. Oh BTW if you are emailing Tech Support there is quite a few emails, so it might take a little time. Oh yea some of the Tech/Care Rep troll this forum to help people when they can, just keep a look out.

And if you still not happy read my sig...

_________________
WTS Tissues
View user's profile Send private message
846reg
New Forum Member
New Forum Member


Joined: Aug 30, 2005
Posts: 1

PostPosted: Wed Aug 31, 2005 11:28 am    Post subject: 24 Hour support Reply with quote Back to top

What 24 hour support. It is just a gimmick to get people to sign up. I have tried twice to contact support via e mail and voice. Both times there was no satisfactory support. The voice attempts were useless because I could not understand the person on the other end of the line nor could she understand me. As far as the e mail attempts, the first time I sent three messages with no response until over a week later I get a message asking if I got my system working. The second time I have sent two messages with no response. I cannot believe Vonage has the gall to advertise any type of service let alone 24 hour service.

I am planning to switch to a new provider when I find a one that truly takes it customers concerns seriously, not just offering lip service.
View user's profile Send private message
Mrfletcher
New Forum Member
New Forum Member


Joined: Jul 21, 2005
Posts: 3

PostPosted: Wed Aug 31, 2005 12:17 pm    Post subject: Reply with quote Back to top

846reg,
I agree with you 100%.
View user's profile Send private message
Bnr78
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 24, 2005
Posts: 80

PostPosted: Wed Aug 31, 2005 1:55 pm    Post subject: Re: 24 Hour support Reply with quote Back to top

846reg wrote:

I am planning to switch to a new provider when I find a one that truly takes it customers concerns seriously, not just offering lip service.


Rolling Eyes

_________________
WTS Tissues
View user's profile Send private message
david0434
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 01, 2005
Posts: 18
Location: Northern New York

PostPosted: Wed Aug 31, 2005 4:23 pm    Post subject: Reply with quote Back to top

I have to disagree with this thread.

I have had to call Vonage reps for help 3 times:
1) .No voice after 15 minutes
2) A dead RT13P2 (it is a terrible piece of equipment)
3) Activation of a replacement RTP300

In each case I have gotten a knowledgable person, have not had to wait for them more than 20 seconds, and they solved my problem (or at least pointed me to a solution). I say it is reasonable teck support!

David

_________________
Joined Vonage June 2005
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New josieyk11
New Today 5
Yesterday 9
Total 99000

Who Is On Site
Visitors 114
Members 0
Total 114


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 341 Pages In The Last 60 Seconds
The Vonage VoIP Forum