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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Wed Aug 10, 2005 10:27 am    Post subject: Reply with quote Back to top

My replacement RTP300 arrived today. If I run into that same Mac clone issue I will not be happy.
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podman
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New Forum Member


Joined: Aug 10, 2005
Posts: 2

PostPosted: Wed Aug 10, 2005 10:47 am    Post subject: Re: RT300 upgrade Reply with quote Back to top

Hi, this interested me so I called Vonage and asked them for this upgrade option and they said this exchange program does not exist, checked with supervisor and they said the same thing.

Any thoughts?



mchilders wrote:
I talked to a Vonage rep today and he said there is a standard upgrade option open to Vonage customers with older TAs.

They will send a new RT300 overnight for $99.40 plus prepaid return shipping for the old device. After receipt of the old device they will refund the $99.40. You have 14 days to return the old device. This is an even exchange.
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Aug 11, 2005 8:41 am    Post subject: Re: RT300 upgrade Reply with quote Back to top

Tell them that your current router (if it's an RT31P2) has an awful "white noise" problem. The new router fixes that issue in spades.

Voice-wise, the new router is great. I'm having trouble with a Linksys VPN router that sits behind it - The VPN portion doesn't get through, but normal wireless web access does. Strange.

-Craig


podman wrote:
Hi, this interested me so I called Vonage and asked them for this upgrade option and they said this exchange program does not exist, checked with supervisor and they said the same thing.

Any thoughts?



mchilders wrote:
I talked to a Vonage rep today and he said there is a standard upgrade option open to Vonage customers with older TAs.

They will send a new RT300 overnight for $99.40 plus prepaid return shipping for the old device. After receipt of the old device they will refund the $99.40. You have 14 days to return the old device. This is an even exchange.

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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podman
New Forum Member
New Forum Member


Joined: Aug 10, 2005
Posts: 2

PostPosted: Thu Aug 11, 2005 3:12 pm    Post subject: Re: RT300 upgrade Reply with quote Back to top

Good deal, took a bogus troubleshooting call initially, but then hung up, got a new guy and we're good to go, meanwhile they disable my current adapter until I get the new one, nice coordinating there, Vonage is Vonage, at least the DHL email confirms that it's on it's way overnight.

Thanks again.


outrun wrote:
Tell them that your current router (if it's an RT31P2) has an awful "white noise" problem. The new router fixes that issue in spades.

Voice-wise, the new router is great. I'm having trouble with a Linksys VPN router that sits behind it - The VPN portion doesn't get through, but normal wireless web access does. Strange.

-Craig


podman wrote:
Hi, this interested me so I called Vonage and asked them for this upgrade option and they said this exchange program does not exist, checked with supervisor and they said the same thing.

Any thoughts?



mchilders wrote:
I talked to a Vonage rep today and he said there is a standard upgrade option open to Vonage customers with older TAs.

They will send a new RT300 overnight for $99.40 plus prepaid return shipping for the old device. After receipt of the old device they will refund the $99.40. You have 14 days to return the old device. This is an even exchange.
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mchilders
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 01, 2005
Posts: 14
Location: San Antonio, TX

PostPosted: Mon Aug 15, 2005 9:28 pm    Post subject: Reply with quote Back to top

Thanks for the info on that, sounds like a little CSR roulette to get the right person. The guy I talked to said anyone could handle it, that they all knew about it. He also said they'd leave the old one on till the new one arrived. Which makes sense to not lose phone service.
I haven't actually taken the offer yet. Wife wants to wait.
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cjla
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 05, 2005
Posts: 10

PostPosted: Fri Aug 19, 2005 7:31 pm    Post subject: Where to buy? Reply with quote Back to top

Well I have been on the phone with Vonage for almost 2 hours tonight.

After Weeks of problems and new RT31P2 I still have noisy calls, and HOT routers. I called and requested 2 new RT300's as I have one (1) RT300 and it works much better and they told me that the would have to send me 2 more RT312P2's which will be the 3rd time they replaced my router.

I asked how to get a 300 and they told me to buy one retail but I can find anywhere to do that.

This was after being bounced around and several times and even getting disconnected and having to be on hold again!

Does anyone have any ideas? I am tired or wasting my time with RT31P2's

Chris
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cjla
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 05, 2005
Posts: 10

PostPosted: Fri Aug 19, 2005 7:39 pm    Post subject: Interesting Reply with quote Back to top

Well, after being disgusted that I cant get what I want for a service I pay for I called back and was told that as of yestraday they stopped shipping 300's.

He was not sure why... but again I am on hold while he tries to figure out why.....

does anyone know if you (and where) you can buy a 300?

Chris
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 19, 2005 7:52 pm    Post subject: Reply with quote Back to top

Hmm... I haven't heard anything about them stopping shipment on the RTP300's, just the RT31 routers. Still no official (or unofficial) word from Vonage on the discontinuation of the RT31 routers other than "we feel the RTP300 better suits our customers' needs." Whatever the heck that means.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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cjla
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 05, 2005
Posts: 10

PostPosted: Fri Aug 19, 2005 7:58 pm    Post subject: Some Support Reply with quote Back to top

Well I am now on hold with a very helpful guy who is attempting to stop my current orders of replacement 31 as I am not going to take the time (for the 3rd time) to tear apart my network.

He is going to try and get me 300's shipped - so hopefully he will be able to.

YOu would think it would not be this hard to do this...

Oh well - what can you do - right...
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Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Fri Aug 19, 2005 8:56 pm    Post subject: Reply with quote Back to top

That's interesting. I thought they stopped shipping the RT31P2s. If this is true, then I got my RTP300 just in time. I called on Wednesday (8/17) evening and they shipped it out yesterday and I got it this morning. In any case, if true, they must have found a problem with the RTP300 and I'm sure they will start shipping it again as soon as it is fixed.

Maaz
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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