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neatbrian
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PostPosted: Tue Aug 09, 2005 10:54 am    Post subject: Swapping virtual numbers with primary numbers Reply with quote Back to top

So I moved last week. Before I moved, I called Vonage and was told that if I ordered a new virtual phone number in my new area code / location, when I arrived, I could 'swap it out' with my real one, effectively allowing me to keep both numbers, but switching the 'outbound caller-id' around so that my new neighbors knew who was calling them.

So I called Vonage last night to make the switch, and I was told "no how, no way". I'd have to bring in a whole new number, and there was no way to keep my current primary number.

Which rep was the clueless one? This is going to cause me major headaches because I'd planned on being able to keep both numbers.
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Tue Aug 09, 2005 11:19 am    Post subject: swapping numbers in new location Reply with quote Back to top

Was your old number a Vonage assigned or ported number?

The way I thought I read it you could do what you wanted to do but not if number was ported.

Isnt this what Voip is all about? - virtual numbers.
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neatbrian
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PostPosted: Tue Aug 09, 2005 11:21 am    Post subject: Reply with quote Back to top

The old number was a Vonage number. It was nor ported. (I've never ported a number to Vonage).

However, and this is slightly related, I do have a number I want to port -- but I want to make it a virtual number when it 'arrives'. I was also told this could not be done.

I'm very annoyed.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 09, 2005 11:51 am    Post subject: Reply with quote Back to top

I don't see why it would be an issue... Maybe one of the Vonage reps on this forum could take a look into it. Yes, there's work involved on their end (changing voice mail, account, etc), but it should be doable. After all, I know there are people who cancel their port #'s when it's taking too long and keep the temporary number, which would involve the same amount of work.
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Tue Aug 09, 2005 12:01 pm    Post subject: Reply with quote Back to top

found it. How do I change my phone number?

found the link to changing phone number. text below. It says that you can change your number and keep old number as a virtual number with call forwarding. Doesn't Vonage CS know their own rules?

--------------------------------------------------
How do I change my phone number?

You can transfer your number at any time by going to www.vonage.com and logging into your web account. Next select Billing and click on "Change Your Phone Number."

You will be given the option to choose a new number or transfer your number. When choosing a new number you can manage incoming calls to your old number by selecting one of three options:

* Permanent Call Forwarding with Virtual Number

You keep your old number as a Virtual Number, forwarding calls to your new number permanently and never falling out of touch with important people. This costs $4.99 a month.

[snipped]

Your old number stops taking calls immediately. There is no charge to activate this feature.
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jdr30
Vonage Forum Master
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Tue Aug 09, 2005 12:03 pm    Post subject: Reply with quote Back to top

gimme the account number

ill swap the virtual and the primary for u
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neatbrian
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Joined: Aug 09, 2005
Posts: 3

PostPosted: Tue Aug 09, 2005 12:13 pm    Post subject: Reply with quote Back to top

Sent via PM..

THANK YOU!!!!! You've really saved me here and you've restored my faith / trust in Vonage. =)
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