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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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mohrds
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Joined: Apr 05, 2005
Posts: 34

PostPosted: Tue Aug 09, 2005 10:48 am    Post subject: Can't port number from Vonage to another carrier??? Reply with quote Back to top

I'm moving back to an analog phone service, but no local carrier I talk to; SBC, MCI, AT&T, can port my number away from Vonage.

I was assigned the number originally from SBC, then moved it to MCI, then to Vonage. Now I am told that my Vonage number is not available at my location (even though its the same location I was first assigned the number at).

How do I get my phone number back from Vonage?? Are they excempt from LNP becasue they are VOIP??

HELP!!!

Even if I have to transfer it to a cell phone, then to analog, I'd still be happy.

I re-read my Vonage welcome kit and order form and nowhere does it state that once a number is ported to Vonage that it can never leave.

Doug
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Turbo13
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Joined: Aug 15, 2005
Posts: 10

PostPosted: Mon Aug 15, 2005 11:30 pm    Post subject: any answers? Reply with quote Back to top

whats the outcome of your story ? (sorry I am no help, but I'd like to know if I should port any numbers...)

Thanks..
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mohrds
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PostPosted: Tue Aug 16, 2005 11:50 am    Post subject: Re: any answers? Reply with quote Back to top

Turbo13 wrote:
whats the outcome of your story ? (sorry I am no help, but I'd like to know if I should port any numbers...)

Thanks..


I have been assigned a new number. I was hoping a Vonage rep would have offered insight.

I must say that i am very dissapointed in this situation and I feel like I got screwed. Considering I just wanted to change my home service and I left all my business service with Vonage, you would think they would still care. They blame the Local carrier, the local carrier blames Vonage.

Crappy part is that now I have to pay for both services so I can leave an outgoing message telling everyone my new number (which is even in the same exchange as my old number!), so its going to cost me a few hundred dollas extra over the next six months than if I would have never switched to Vonage.

Stupid Me

Doug
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dconnor
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PostPosted: Tue Aug 16, 2005 12:07 pm    Post subject: Re: Can't port number from Vonage to another carrier??? Reply with quote Back to top

mohrds wrote:

I re-read my Vonage welcome kit and order form and nowhere does it state that once a number is ported to Vonage that it can never leave.

Doug


Hi Doug:

It does not say it, because it is not true. Your issue is with your new carriers ability to port, Vonage is not holding your number.

You need to work this issue with your new carrier, there is nothing anyone here can do for you.

Good luck

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Turbo13
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PostPosted: Tue Aug 16, 2005 1:23 pm    Post subject: Reply with quote Back to top

Hi Doug,

Thank you for the answer. After asking you about the situation, I kept on digging for answers. So I found this under help (don't ask how I got there):
http://www.vonage.com/help.php?article=479

If you can't there here it is:
----------------
Can I get my old number back if I change my mind?

You must decide carefully before choosing a new number. Once you give up your number, it will be re-used by another Vonage customer and you won't be able to get it back. Remember, you always have the option of keeping your old number as a virtual number.
-----------------

So whoever said that its not Vonage policy and your phone company issue is just making up answers as they go.



I think a "feature" like this should be displayed right next to the transfer your number button, not under 20feet of dirt.

Also I noticed that its advertised that you can get a virtual number for the above so you can just transfer it arround, but then elsewhere they tell you you need an account to be worthy to pay 4.99 for the virtual number. So in short if you cancel Vonage and what to keep your virtual number then you have to pay minum fee of $15 + $4.99. ...

After reading all the above I guess its best to just keep your number and pay the phone company for the 7.99 for the line fee + ?? for the transfer service.
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dconnor
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PostPosted: Tue Aug 16, 2005 1:37 pm    Post subject: Reply with quote Back to top

Turbo13 wrote:

----------------
Can I get my old number back if I change my mind?

You must decide carefully before choosing a new number. Once you give up your number, it will be re-used by another Vonage customer and you won't be able to get it back. Remember, you always have the option of keeping your old number as a virtual number.
-----------------

So whoever said that its not Vonage policy and your phone company issue is just making up answers as they go.


This is two completely different issues. Once you cancel your account, you will lose all numbers associated with it with any phone company.

This is how portability works industry wide, and Vonage is just reminding you of that.

But, you can always port out your main number, however, your account must be active. You can not port something you do not own.

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mohrds
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Joined: Apr 05, 2005
Posts: 34

PostPosted: Tue Aug 16, 2005 1:52 pm    Post subject: Re: Can't port number from Vonage to another carrier??? Reply with quote Back to top

dconnor wrote:
Hi Doug:

It does not say it, because it is not true. Your issue is with your new carriers ability to port, Vonage is not holding your number.

You need to work this issue with your new carrier, there is nothing anyone here can do for you.

Good luck


That's exactly the arrogant atitude I'm sick of. When I have AT&T, SBC, and MCI techs telling me that the number has been removed from my local area, and Vonage and you tell me that's not true, who should I beleive?

BTW: Just for "fun" I stopped by the Cingular store over lunch and guess what? They can't transfer the number either.

But I guess it must be all of them becasue Vonage never makes mistakes...

You know if some at Vonage would even say "Hold on, I'll have a tech check the provisionings to make sure everything is correct in the database." I'd be happy. But no, its "someone else's fault" even though the someone else is every carrier liscensed to provide service in SE Wisconsin.
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mohrds
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Posts: 34

PostPosted: Tue Aug 16, 2005 1:55 pm    Post subject: Reply with quote Back to top

Turbo13 wrote:
Hi Doug,

Can I get my old number back if I change my mind?

You must decide carefully before choosing a new number. Once you give up your number, it will be re-used by another Vonage customer and you won't be able to get it back. Remember, you always have the option of keeping your old number as a virtual number.


That applies to accounts that are closed, not LNP transfers out.
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mohrds
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Posts: 34

PostPosted: Tue Aug 16, 2005 2:07 pm    Post subject: Reply with quote Back to top

Just spoke to an LNP tech at AT&T. We researched numbers on either side of mine with some pretty interesting results:

xxx-xxx-1205 -> Transferable (Not my number)
xxx-xxx-1206 -> Transferable (Not my number)
xxx-xxx-1207 -> Not Transferable - Out of service area (my number)
xxx-xxx-1208 -> Transferable (Not my number)
xxx-xxx-1209 -> Transferable (Not my number)

I don't see how Vonage can tell me this is "Not their problem"
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dconnor
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PostPosted: Tue Aug 16, 2005 2:09 pm    Post subject: Re: Can't port number from Vonage to another carrier??? Reply with quote Back to top

mohrds wrote:

BTW: I stopped by the Cingular store over lunch and guess what? They can't transfer the number either.


You can not port a landline to a wireless service, at least I can not. Maybe you know something I don't.

What are the landline carriers telling you? In detail.

FYI, I am far from arrogant, I just type like it.

Smile

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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