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wtrbob
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Joined: Aug 09, 2005
Posts: 2

PostPosted: Tue Aug 09, 2005 8:56 am    Post subject: Newbie had internet but not now Reply with quote Back to top


I'm a newbie.. I have Adelphia Cable router with USB. I hooked up RTP300 as directed. I now have no interent. I have top two lights solid and blinking internet light on RTP300. I hove all 4 lights lit on Cable Router (normal). I just installed nic card prior to Vonage hook up and my Xp was happy prior to hook up. What should try next? Thanks!
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Maaz
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Posts: 170

PostPosted: Tue Aug 09, 2005 9:04 am    Post subject: Reply with quote Back to top

Assuming that everything is plugged in properly:

If neither your phone or computer Internet is working, unplug your cable modem, wait about 30 seconds, and then plug it back in.

If your computer Internet is still not working or if that's all that was not working in the first place, On Windows XP, go to the command prompt (It's under Start / All Programs / Accessories) or you do Start/Run and type "cmd"

From the command prompt, type the following commands (press enter after each one)

ipconfig /release
ipconfig /renew


Then try your Internet again.

Maaz
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Maaz
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Posts: 170

PostPosted: Tue Aug 09, 2005 9:07 am    Post subject: Reply with quote Back to top

One more thing I forgot to mention. Make sure that only the Vonage router is plugged into your NIC card and not the USB part of the cable modem. The only thing the cable modem plugs into is the Vonage Router. You do not need to use USB anymore.

Maaz
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wtrbob
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PostPosted: Tue Aug 09, 2005 9:25 am    Post subject: Newie-Adelphia USB Reply with quote Back to top

Soooo yoursaying disconnect the USB and laeve the RJ45 to the RTP#)). Do I need to tell XP anything about the Vonage router ? I did leave the USB hooked up while I tryed to connect soo that explains that. I kept getting a blinking Internet light on RTP300. I have not tryed to hook up phone yet. Can't wait til I get home. Thanks!
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 09, 2005 9:29 am    Post subject: Reply with quote Back to top

Many cable providers lock your account to your MAC address. This is the network card's serial number, akin to a VIN number on cars. Does the modem work when directly connected to the PC's NIC? If not, call up Adelphia and tell them you just changed computers (yeah, right) and give them the WAN MAC address printed on the bottom of the router. If you're using the RTP300, it's the bottom barcode/number on the side of the router which has the screw keyholes.

If the PC DOES work: with the system connected up as:
cable modem--->router---->PC,
type: http://192.168.1.15/ into your web browser
If you've not changed the passwords yet, the login will be
Username: admin
password: admin

click Log In

On the first tab which shows up, click on MAC Cloning.
Click Clone
Click Save Changes.

At this point, let the router sit for a minute or so and see if you have internet access after that. If that fails to give you internet access, you might need to power-cycle (unplug & plug back in) the router for this to occur.
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Maaz
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Posts: 170

PostPosted: Tue Aug 09, 2005 9:39 am    Post subject: Reply with quote Back to top

For Adelphia, all you have to do is power cycle the cable modem and it will release the MAC address.

Maaz
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